‘the skill of giving correct change’ Count back money ‘the skill of giving correct change’

The basic idea is to... ... count back the change starting from the purchase price Lets go through the steps using a scenario

Scenario You are working at the local store... .... on the cash register.

Scenario A customer comes to you with groceries. No permission....

Scenario ...you read out the total... After checking all the items through the register... ...you read out the total... $23.15 please 23.15 Register image: Toolbox 10.05 http://www.kangan.edu.au/lrd/retail/toolbox10_05/training_centre/pos_transactions/02_sub/04_refund_apply.htm

Scenario The customer gives you a $50 note 23.15 Register image: Toolbox 10.05 http://www.kangan.edu.au/lrd/retail/toolbox10_05/training_centre/pos_transactions/02_sub/04_refund_apply.htm Image $50 http://www.funbrain.com/cgi-bin/cr.cgi?A1=s&A14=medium&country%5Baus%5D.x=51&country%5Baus%5D.y=23 Image hand: Clipart

How do you make sure you’ve given the customer the right change... ... your job and reputation rely on it!

Count back the change Count back the change from the purchase price... 23.15

...to make up the amount tendered $50 Count back the change ...to make up the amount tendered $50

Count back the change $23.15

What’s in the register? The cash register holds coins: 5c 10c 20c 50c $1 $2

What’s in the register? The cash register holds coins: 5c 10c 20c 50c $1 $2

What’s in the register? The cash register holds notes: $5.00 $10.00 $20.00 $50.00 $100.00

What’s in the register? The cash register holds notes: $5.00 $10.00 $20.00 $50.00 $100.00

Count back the change Remember: Count back the change from the purchase price to make up the amount tendered $50 $23.15

Count back the change $23.15 You can count up in any order, but lets start with coins first

Count back the change $23.15 $23.15 plus 5c equals $23.20 1. Coins make up the smaller change up to the nearest 10 cents work your way up to the nearest one dollar then to the nearest $5 $23.15

Count back the change $23.15 $23.15 plus 5c equals $23.20 1. Coins make up the smaller change up to the nearest 10 cents work your way up to the nearest one dollar then to the nearest $5 $23.15 and 50c makes $23.70

Count back the change $23.15 $23.15 plus 5c equals $23.20 1. Coins make up the smaller change up to the nearest 10 cents work your way up to the nearest one dollar then to the nearest $5 $23.15 and 50c equals $23.70 plus 20c equals $23.90

Count back the change $23.15 $23.15 plus 5c equals $23.20 1. Coins make up the smaller change up to the nearest 10 cents work your way up to the nearest one dollar then to the nearest $5 $23.15 and 50c makes $23.70 plus 20c equals $23.90 plus 10c equals $24.00

Count back the change $23.15 $24.00 $25.00 1. Coins make up the smaller change up to the nearest 10 cents work your way up to the nearest one dollar then to the nearest $5 $23.15 $24.00 plus $1 equals $25.00

Count back the change 2. Notes $23.15 Start at the smallest notes and work your way up to the amount tendered $23.15 $25 plus $5 equals $30

Count back the change 2. Notes $23.15 Start at the smallest notes and work your way up to the amount tendered $23.15 $25 plus $5 equals $30 plus $20 equals $50

Count back the change It doesn’t matter what order you do it in, but you must... ...count back the change from the purchase price to make up the amount tendered $50 $23.15

How does it work.... The customer gets $50 dollars worth $23.15 + $26.85 = $50.00

= Happy customer + Happy employer Good work reputation No mistakes = Happy customer + Happy employer Good work reputation

Practice