ISMT E-200: Trends in Enterprise Information Systems Project: GLOCO – Integrated Corporate Portal Part 1 Business Requirement Team Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena Saltisky Vishal Nath Instructor: Zoya Kinstler Teaching Assistants: Basem Neseim Valar Jayaprakash

ISMT E-200: Trends in Enterprise Information Systems Problem Statement: GLOCO’s acquisition of three other companies has resulted in an IT infrastructure that is maintaining four independent systems. There are duplicate applications and services. Employees currently must access multiple portals to perform their work. GLOCO needs to provide a single access point to reduce costs and improve employee productivity.

ISMT E-200: Trends in Enterprise Information Systems Functional Requirements:  The portal must have secure single sign 0n capability.  The portal must have a unified view for the entire company.  The portal must support multiple programming languages such as Java and.NET.  The portal must have separate customized views for customers, employees and different regions.  The portal must have the capability to connect to multiple databases, such as Oracle, SQL Server, IBM DB2.  The portal must have the capability to create social communities by using the portal's built-in Web 2.0 blog and social networking capabilities.  The portal must have a central knowledge repository and information-sharing by using the portal's wiki and RSS capabilities.  The portal must have the capability to incorporate ERP solutions.

ISMT E-200: Trends in Enterprise Information Systems As-is:

ISMT E-200: Trends in Enterprise Information Systems To-be:

ISMT E-200: Trends in Enterprise Information Systems Benefits:  Deployment. Fast deployment by using wizards provided by WebCenter Spaces.  Flexible system. Flexible portlet development by using pre-existing hardware, software, and development investments.  Customization. Role-based customizations through WebCenter Spaces.  Open platform development. Serving multiple frameworks: Java,.NET, PHP, or Ruby on Rails. Use of multiple database systems: Oracle, SQL Server, and IBM DB2.  Use of analytics. Optimized management analytics by integrating with Oracle Enterprise Manager.  Integration capability. Integrated with Oracle Applications and Oracle Fusion Middleware.

ISMT E-200: Trends in Enterprise Information Systems Benefits (cont.):  Improve employee productivity. Provides connections between people, information, and applications by incorporating dynamic groups.  Enable better decisions. GLOCO employees can make better decisions when they view data from multiple sources and analyze it in a single user interface.  Lower the total cost of ownership of IT systems. Building applications and portals on a single platform can save time and money through the reuse of components.  Accelerate time to value. Users can quickly build any type of internal or external application on a single portal.  Consolidate IT Resources and Services. Consolidating web sites and servers by using a portal can save time and money by saving on hardware, software licenses and fees, and programmer time.

Oracle WebCenter 11g Installation Costs CostYear 1Year 2Year 3Year 4Year 5Total WebCenter License $750,000 WebCenter Support $165,000 $825,000 A 2 TI Labor $550,000 GLOCO Programmers Europe ($135,000)($270,000) ($945,000) GLOCO Programmers Asia ($95,000)($190,000) ($665,000) GLOCO Programmers S.A.($60,000)($120,000) ($420,000) GLOCO Programmers U.S.$270,000 $1,350,000 GLOCO Administrators Europe ($120,000) ($480,000) GLOCO Administrators Asia ($85,000) ($340,000) GLOCO Administrators S.A. ($50,000) ($200,000) GLOCO Administrators U.S. $55,000 $275,000 Savings on current licenses($254,500) ($1,018,000) Production Servers$52,000 Dev/QA Environment$76,000 Total$1,918,000($309,500)($599,500) ($190,000) ISMT E-200: Trends in Enterprise Information Systems

Project Success Metrics :  Portal adoption by business units will increase as the portal becomes the enterprise standard for application access. The first year, the portal will have an adoption rate of 10% as business groups refine their business processes and create a web interface to their application. This percentage will increase by 25% a year as success stories encourage more business units to adopt the web interface. However, the adoption rate is never expected to exceed 85% since not all enterprise applications will opt to utilize the portal.  Applications will see a 100% adoption rate in the first year if business units remove all other access to their applications.  Support costs attributed to redundant applications will decrease up to 60% after the first year in production.  The cost to maintain one application will be up to 75% less than the maintenance of several redundant systems. The systems support team will field calls from one application instead of multiple. Training costs will decrease along with issue resolution times.