HOSPITALITY DAY ONE LODGING

 Full-Service Hotels  There are five types of full-service hotels:  Convention hotel  Luxury  Resort hotel  Extended-stay hotel  Condominium hotel

 Full-Service Hotels – a large hotel that provides many services.  There are five types of full-service hotels: 1. Convention hotel – is designed to provide accommodations for large groups of people such as conventions and trade shows. 2. Luxury - provides the highest level of service to their guests. 3. Resort hotel – caters to people on vacation. Provides entertainment, recreation, and relaxation.

4. Extended-stay hotel – provides services for people needing to stay five or more days. 5. Condominium hotel - usually owned by individual owners and operated by a management company.

 Most lodging businesses are organized into four categories:  Full-Service Hotels  Limited-Service Properties  Specialty Accommodations  Institutional Housing

 Two distinguishing features of full- service hotels:  Architecture: usually two or more stories many rooms - some over 3,000 rooms rooms share a hallway

 Two distinguishing features of full- service hotels:  Level of Service: luggage assistance concierge services one or more restaurants/bars meeting an banquet facilities spa and recreational facilities

 Convention Hotels  Sleeping rooms for 200 or people  Banquet space for groups over 100  Many meeting rooms  Exhibit hall  Business services (computer room)  Located near convention centers  Two Examples:  McCormick Place in Chicago  Phoenix Convention Hotel

 Luxury Hotels  Provides more services  Provides personal attention to guests  More elegance than typical full-service hotels  Charge higher prices  Two Examples:  Four Seasons Hotels  Ritz-Carlton Hotels

 Resort Hotels  Spas  Saunas  Golf course  Tennis courts  Pro shop  Many are considered luxury resorts  Two Examples:  Lodge at Ventana Canyon  Westward Look Resort

 Extended-Stay Hotels  Guests usually stay from days  Provide kitchen facilities - with dishes  More than one room  Daily housekeeping  Restaurants  D é cor is more like a home  Example:  Residence Inn

 Condominium Hotels  Multiroom apartments  Usually in resort areas  Time-share units - people who have time-shares can use the unit for a specific period of the year  Examples:  You own a time-share in Florida, but you can trade for a time-share in South Padre Island for a week.

 Two distinguishing features of limited- service hotels:  Architecture: three or four stories tall has the word inn as part of its name rooms doors lead to the outside usually no elevators parking close to rooms

 Two distinguishing features of limited- service hotels:  Level of Service: minimal services no bell attendant  Two types of limited-service hotels:  Limited-service hotels  Budget hotels

 Limited-Service Hotels  Medium service  Mid-range price  Three or four stories high  Has the word “ inn ” as part of name  Continental breakfast  Internet in each room  Two Examples:  La Quinta Inns  Hampton Inns

 Budget Hotels  Also called economy hotels budget motels, economy motels.  Lowest rates  Least service  Focus is on comfort  Rooms are smaller  Build-in furniture  Example:  Motel 6

 Specialty Accommodations – a variety of accommodations that are not hotels, motels, or institutional housing.  Conference Center – a lodging facility where 60 percent or more of the total occupancy is generated by conferences.  Lodges – provides rooms for guests who want to participate in recreational activities.

 Bed and Breakfast – a private home that offers rooms and a breakfast to guests.  Hostels – sharing a room, bathroom and kitchen.  Campgrounds – have hook-ups for electricity for campers and RVs.  Institutional Housing – include schools, universities, hospitals, prisons, and the military.

 Specialty Accommodations – a variety of accommodations.   There are five categories:  Conferences Centers – smaller than a convention hotel.  Lodges - usually small and located where there are activities.  Bed-and-Breakfast - offers a home- cooked breakfast and a room.

 Hostels - inexpensive place to stay where sleeping rooms are shared.  Campgrounds - hook-ups for trailers, campers or RV.

 Conference Centers  60 percent is generated by conferences  Smaller facilities  Located in suburban or rural areas  College campuses  Offer a complete package: Sleeping Meeting Rooms Meals  Some major corporations operate their own center for training their employees

Lodges Provide rooms and housekeeping to guests. Usually are there to participate in activities: Hunting Skiing Fishing Horseback riding Usually small Usually located in areas where the activity is done

 Bed-and-Breakfast Operations  Personal service  Charming location  Private home  Home cooked breakfast  Host family  A bigger one is called Bed-and- Breakfast Inn

 Hostels  Share sleeping rooms, bathrooms and kitchen  No linens, toilet articles or housekeeping  Sometimes guests perform chores in exchange for pay  Guests prepare their own food

 Campgrounds  Most basic have just cold running water and outhouse  More luxurious have hot showers and modern plumbing  Hook-ups for recreational vehicles  Swimming pools  Usually located in natural areas where people hike  Near national and state parks

 Institutional Housing  Provided for people who live in institution  Often dormitory-style.  Bathroom facilities are shared.  A growing institutional housing is senior housing (55 years or older)  Some senior housing is more like a resort.

HOSPITALITY DAY THREE LODGING

11/19/ Property of CTE Joint Venture  Please think back to yesterday’s lesson and explain why senior housing is a growing area of institutional housing.

 Rack rate – the official rate for one night ’ s lodging at a lodging property.  Room rate – the price actually charged to a guest for one night ’ s lodging.

 There are five main locations:  Center City - Downtown business district. Many are full-service  Suburban - Right outside of the city. Full-service, limited-service, specialty accommodations  Highway - located between city. Most are limited-service

 Small Property - 1 to 50 rooms  Midsize Property - 51 to 200 rooms  Large Property or more rooms

 Rack Rate vs Room Rate Lodging properties want to make a profit Rates have to be competitive Appropriate for the type of traveler Rates are usually established by the top manager Rates often vary from day to day Usually offer special rates (peak, off- peak seasons) Hotels also offer discounts (AAA, senior citizens and military)

 Amenities – an extra item or service that adds to a traveler ’ s comfort or convenience Property of CTE Joint Venture

 Front Office Amenities Include:  Door Services  Bell Services  Parking and Transportation  Information and Arrangements  Business Center  Concierge  Guest Security  Safe Deposit Boxes Property of CTE Joint Venture

 Room Amenities Include:  Room Service  Clean Towels and Linens  Television  Radio  Bathroom Toiletries (Soap, Shampoo, Lotion)  Note pad and pencil or pen  Coffee Maker  High Speed Internet  Turn Down Service Property of CTE Joint Venture

 Property Amenities Include:  Pool  Exercise Room  Restaurant/Bar  Tennis Courts  Spa  Jogging Path  Security Property of CTE Joint Venture