Real Estate Agent Response Times versus Client Expectations Room for improvement is clearly indicated. Market Enhancement Group, Inc. MEG-Research.com.

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Presentation transcript:

Real Estate Agent Response Times versus Client Expectations Room for improvement is clearly indicated. Market Enhancement Group, Inc. MEG-Research.com ®

2 Recent Home Buyers: Expected vs. Actual Response Time Market Enhancement Group, Inc. MEG-Research.com  For over two thirds of all home buyers, their real estate agent’s response time to them did not meet their expectations.  The younger the client the greater the gap in response times between expectations and what they actually received.

3 Recent Home Sellers: Expected vs. Actual Response Time Market Enhancement Group, Inc. MEG-Research.com  For nearly three quarters of all home sellers, their real estate agent’s response time did not meet their expectations.  As was the case with home buyers, among home sellers, the younger the client the greater the gap in response times between expectations and what they actually received.

4 Recent Home Buyers: Rating of Your Real Estate Agent’s Response Time Rating on a 10-point scale. “10” is extremely satisfied. “5” is neutral. “1” is extremely dissatisfied. Market Enhancement Group, Inc. MEG-Research.com  Satisfaction among home buyers of their real estate agent’s response time was tepid at best.  For younger home buyers (Gen Y) their mean and median satisfaction ratings trend toward dissatisfaction.

5 Recent Home Sellers: Rating of Your Real Estate Agent’s Response Time Rating on a 10-point scale. “10” is extremely satisfied. “5” is neutral. “1” is extremely dissatisfied. Market Enhancement Group, Inc. MEG-Research.com  Satisfaction among home sellers of their real estate agent’s response time was similar to home buyers; lukewarm at best.  Again, for younger home sellers (Gen Y) their mean and median satisfactions rating lean toward dissatisfaction.

6 Methodology All surveys were completed by telephone. There are 1600 completed surveys nationally divided into two categories: home buyers who closed escrow in October, November, or December home sellers who closed escrow in October, November, or December Survey respondents were selected on a random probability basis. The sampling error for both the home buyer and home seller segments is +/-3.5% at two standard deviations (a 95% confidence level). The survey breaks out the questions by “generations.” The generations are defined as follows: Boomers: born 1946 to 1964 (age 47 to 65) Gen X: born 1965 to 1979 (age 32 to 46) Gen Y: born 1980 to 1999 (age 31 and younger) Market Enhancement Group, Inc. MEG-Research.com