WESTJET AIRLINES Michele Derry Director, Operations Control

WestJet History In October, 2002, WestJet now operates 39 aircraft, with 35 in revenue service. (18 New Generation /800, and s), WestJet operates both domestically in Canada, and within Continental North America on a charter basis. WestJet has 24 regular scheduled destinations, and will be operating to many other charter destinations by December, WestJet began operations in February of 1996, with three Aircraft, and service to four Canadian cities.

Currently, there are approximately 215 daily departures, and an average OTP of 86% YTD. On a per ASM basis, WestJet achieves approximately 30% in savings on our new Next-Generation aircraft over the s in our fleet. WestJet is growing at a rate of 50% YOY, and has firm order agreements to acquire a total of aircraft, with options to acquire a further 54 aircraft by year-end We are in the process of phasing out our 200 fleet.

Fleet Plan Flexibility: retirement & options First 10 NG’s leased Next 26 NG’s purchased

Cities Served Block times at WestJet are continually being revised and analyzed, whether that be for taxi times, or seasonal averages. Each route is based on it’s stand-alone value and contribution to the network. We have dedicated working teams with action- oriented result that are dedicated to revising and analyzing all schedule efficiencies and deficiencies.

Flite Trac Plot All WestJet Airports and Facilities have access to Flite Trac, and the associated reporting tools. With Flite Trac at all the Operational bases throughout the WestJet System, the ability for all to up to the minute information. All aircraft movements, block times, schedule information, and payload statistics easily communicated.

Centralized Load Plan Since May, 2001, WestJet has done weight and Balance for the aircraft. This further reduces fuel burn due inefficient trim/stab settings Beginning in March 3rd, 2003, WestJet has also taken on the pre-planning of all WJ flights, throughout the system. This pre-planning has further reduced lost/damaged baggage, and has clearly made an impact upon hub activity, (decreased turn times), when loading and unloading aircraft. Beginning in November, 2002, WestJet has centralized both the Load Planning and Operations Teams in the Operations Control area.

Centralized Operations All communications between company/contracted personnel and the aircraft is coordinated in one location, further reducing manpower and training costs. Currently, Operations that has traditionally been located at airport locations is being restructured to be located in a central location. This centralization has enhanced all aspects of Airport coordination.

Crew Planning Currently, our pairing and block generation are done manually within the Mercury scheduling system. As of June 2003, WestJet employs 356 pilots and 699 F.A.s. WestJet’s flight crew are non-unionized and are scheduled and paid by the block hour. There is no credit system in use.

Crew Trac Through the use of Crew Trac we are able to monitor crew movement and ensure they are operating in accordance with governing rules. In the event of irregular operations, modifications can be made to pairings with relative ease, allowing the accurate tracking of crew, in even the most trying situations. Crew Trac is updated from the plot, making the monitoring of duty day and crew rest issues a simple and accurate task.

ACARS ACARS is actively used by all Operational Teams. From Dispatch to Crew Scheduling, direct communications have resulted in far more effective communications, in a timely manner. Information such as aircraft times, fuel, position reporting, and text messaging are only some of the uses that WestJet uses in regards to ACARs.

With efficiencies such as indicated, WestJet has one of the lowest employees to aircraft ratios in the industry.

Aircraft Simulators WestJet currently has two simulators, (one and one ), and will have another 700 simulator online by the end of the year. When Company Training is not booked, available time is sold to other Airlines.