More paperwork, less return, more frustration More paperwork, less return, more frustration Collections Piled Up? Collection Denials? Bills not getting paid? Infospan Collections We have The Revenue Recovery Solution!!

InfoSpan Collections Types of Collections Offered : –B2C Collections –First party Consumer Collections –Retail & Professional Service Debts –Medical & Dental Bills –Breached Contracts –Early Termination Fees –Heating Oil Accounts –Utilities –Credit Card Debt –Veterinary Bills –Business Receivables –Online Transactions –Insurance Premiums & Subrogation Claims –Personal & Commercial Loans –B2B Collections Pre-2005 and Post-2005 collections Accepted & Denied Claim Outsourced experienced hearing reps cover all appeals boards Medical Legal Diagnostic Treatment Personal Injury Initial collection calls to WCAB proceedings –Radiology Services Film Reading & Reporting Teleradiology

Collection Recovery Solutions Outsourced Collection Center 100 experienced collection specialists –25 support staff personnel on hand –300 available seats to grow collection agent staff as needed to service files –Irvine, CA based front end collection staff and management –Professional Hearing reps to settle claims in Courts. –Unique Scandocs® technology –Higher productivity & revenue recovery with a lower cost to you !

Why Outsource to Infospan

Training  InfoSpan Training Institutes  Separate InfoSpan Entity Provides Training for the Call Center Industry  Ready pool of trained agents at our disposal  Coordinate with Technical Universities for Tech Support and Customer Service curriculums to Develop higher caliber employees  Ability to Customize Training Programs Specific to Customer Requirements  Ongoing Accent Neutralization Training  Collections Specific Training  Workers Compensation Labor Laws  Consumer Collections Laws  Official Medical Fee Schedules  Continual training on the ever-changing Workers Compensation rules and regulations

SETTLEMENT PROCESS SCANDOCS PROVIDER/ACCOUNT SEE INFORMATION INFO MISSING UPDATE THE INFO WITH NOTES UPDATE INFO SCANOCS CHECK PAYMENTS Call Attempts and resend the BILLING PACKAGE TO Customer/Business Proposed the authorized Settlement percentage approved by the Client BALANCE Proof Of ServiceOrder Form Cover Letter/ Settlement Proposal Service/Lien FormPayment Options Billing The case is settled put the note, update it and forward it to the Supervisor TO CLOSE IT

Why InfoSpan?

Human Capital Highly trained team of 100 collectors with complete knowledge of workers compensation collections Ongoing training and updates in consumer collections and workers compensation laws. Highly experienced collectors with great track records in workers compensation collections. Team equipped with first hand knowledge of consumer collections and business collections as per the FDCP guidelines. Awareness of litigation.

Data Handling Customized file handling by categorization through our in-house debt management system Scandcos ®. Categorization of data/account as per client’s requirement,payment delay and account information. Prediction and projection of business by account/Invoice categorization.

Data Management System Highly skilled IT staff providing all kinds of support in database management and customized collection software scandocs®. First hand knowledge of all legal documentation ranging from medical reports to billing and collection documentation. Immediate access with electronic databases.

The InfoSpan Advantage Experienced Collection Specialists (300 Available to add): –More hands on files means more revenue collected daily! We have the staff to handle as much volume in collections as you can give us for immediate recovery. –Each collection specialist is not overloaded with accounts, which insures and creates successful follow-up. –All staff are well trained and constantly monitored to insure that all procedures are handled in a professional and precise manner.

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