Speakers’ Bureau Training Session Delivering a Consistent Message Presented by: Jessica Coleman Liz Hedrich Morgan Sellers Kelsey Haupt Strategic Communication and Leadership Master’s Degree Program

Why is consistent messaging important? Conveys consistent positioning to multiple publics Signals quality and trustworthiness Provides long-term perspective Raises organization’s profile Insulates from competition Creates unique identity

By the end of this training session, participants should be able to: 1 Demonstrate how gaps in perception of the organization’s purpose can hinder external communication. 2 Understand and articulate the mission and vision of the Gulf Coast Kid’s House. 3 Create tools to aid in preparing a consistent message for a variety of speaking engagements.

Consistent Messaging = Effective Branding Just do it. Taste the rainbow. Pleasing people the world over. Where dreams come true. Let your fingers do the walking. Just what you needed. Every kiss begins with Kay. Expect something extra. Gee, I wish I had a nickel. 15 minutes could save you 15% on car insurance.

Discussion Questions What sets the recognizable slogans apart from the unrecognizable slogans? How can you apply the tactics of the effective slogans to your messaging for the Gulf Coast Kid’s House?

Branding = Consistent Messaging “ Brands represent a kind of ‘summary statement’ that enables the nonprofit to speak to all its audiences with a message that is consistent in spirit, yet targeted in its execution and detail.”

Awareness of gaps in consistency of messaging… Are we all on the same page? 1

THEMES Similarities  Investigation  Prosecution  Treatment  Education  Raise awareness Differences  Under one roof  Child-friendly facility  Minimize trauma  Neutral environment  Comprehensive services  Agency names  Streamlining  Formal, comprehensive, multi-disciplinary responses to child abuse

Discussion Questions What was surprising about the results of the needs assessment? How do you think this could hinder your ability to influence an audience?

“Brands offer an assurance of quality and consistency, both of which may be difficult for users to evaluate prior to consumption.”

2 Audience Analysis Who are you speaking to?

“In contrast with commercial businesses, where the key audience consists of customers, nonprofit organizations must pay attention to at least four key publics: clients donors volunteers government.”

Audience Analysis Activity ClientDonorVolunteerGovernment Who are you speaking to? What is the message? How many people will you be addressing? Where will the event take place? Why are your speaking to these people? How will you address them?

3 Preparation for Hard Questions Expect the worst. Hope for the best.

Now it’s time for some HARD QUESTIONS.

Now, participants should be able to: 1 Demonstrate how gaps in perception of the organization’s purpose can hinder external communication. 2 Understand and articulate the mission and vision of the Gulf Coast Kid’s House. 3 Create tools to aid in preparing a consistent message for a variety of speaking engagements.

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