Sharing Perspectives: Increasing the use of Consumers Self Rated Measures Alexis Anastasi Industry Placement

Queensland Health Who is conducting the project? The Queensland Mental Health Clinical Improvement Team Why? The usage rates of Consumer Self Rated Measures (CSRM) are below expectation This matters because? Queensland Plan for Mental Health – CSRM improve treatment outcomes for Mental Health patients

Who is involved? Mental Health Representative – Clinician – Case Worker The Patient – Diagnosed with a mental illness The Patient = Customer

What is a Consumer Self Rated Measure? There are two Consumer Self Rated Measures (CSRM) tools – Mental Health Inventory (MHI) – Strengths and Difficulties Questionnaire (SDQ) It is mandatory for Mental Health (MH) to offer a CSRM tool to patients Why are the offering rates so low?

Benefits of the use of CSRM Different People means Different Perspectives CSRM are a communication gap bridging tool Benefits for MH Worker Monitoring & Management of treatment Timely changes to recovery plan Benefits for Patient Active role in treatment Platform to communicate concern Improves Locus of Control Education tool

Project Mandate Queensland Health use a project management tool called PRINCE2 The Project Mandate is the action that begins a PRINCE2 Project The identification of the need of a product is called the Project Mandate Sharing Perspectives product – education and exposure product for MH workers and MH patients/customers

PRINCE 2 – Project Tool PRINCE 2 is now the standard for Queensland Health (QH) projects. Before PRINCE2 there was NO Standard Why was this a problem? No Standard = No Plan = Only Person A understands the Project Planning - Person A = High Risk Project Failure

Prince 2 Focus PRINCE2 has flexible activities within the processes Have activities that satisfy the project needs Can be applied to any project

The PRINCE2 Process

Activities within the Processes

Initiating the Project Research Define Who, What, When, Where, Why, How Not researching the usage rates of CSRM, We are researching the best method to implement the new project. Product must be fit for purpose.

Identify the Stakeholders What is a Stakeholder? A stakeholder is a person or group that will have any association to the project. For Example Project Board Project Manager End Users - the MH case workers and patients/customers

The Project Rollout The Sharing Perspectives Pilot Southern Qld Central Qld Northern Qld Hands on delivery method for better evaluation assurance Australian Travel InformationAustralian Travel Information : Australia : © Australian Explorer Pty Ltd Since Australian Explorer Pty Ltd Since 2000

The Next Step Create Promotion Materials Create Training Materials Deliver Promotion Materials to MH Units Give Feedback and Evaluation of Delivery and Implementation

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