TIPs on Effective Listening. Why Listen Better ? Improve Communication Build Rapport Leave a Good Impression.

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Presentation transcript:

TIPs on Effective Listening

Why Listen Better ? Improve Communication Build Rapport Leave a Good Impression

Five Levels of Listening (Stephen Covey)  Ignoring  Pretend Listening  Selective Listening  Attentive Listening  Listening with Empathy (Step in Speaker’s Shoe)

Common Barriers to Listening  Psycho-geography  Environment  Hidden Agenda/Judgment  Your Physical/Mental State

Five Steps of Active Listening Being Non-Judgmental Being Curious Give Full Attention in Listening Notice Speaker’s Non-Verbal Communication Step in Speaker’s Shoe

Provide Verbal Feedback in Reflective Listening I understand What You Say I see Your Point I know You Mean That _____________

Provide Non-Verbal Feedback in Reflective Listening Nod to Show You Follow/Understand Body Matching/Mirroring Maintain Eye Contact