Crisis Management: Japan, Egypt, the US…Anywhere! Are Our People Ok? Everything You Will Need to Know to be Prepared

PRESENTERS: Robert Quigley, M.D., D. Phil – Regional Medical Director, Americas, Int’l SOS Alex Puig – Regional Security Director, Americas, Travel Security Services Mark Wachter – Regional Security Director, Americas, Travel Security Services (Travel Security Services is a joint venture between Int’l SOS & Control Risks)

Crisis Simulation Scenario l Role Functions 1.Chief Executive Officer 2.Business Continuity / Risk Manager 3.Human Resources Manager 4.Finance Manager 5.Sales/Marketing & Communications Manager 6.Legal Officer 7.Compliance and Administration Manager 8.Travel Manager

Crisis Simulation Scenario l Team Sport

Crisis Simulation Scenario l Needs & Actions Needs Actions

Crisis Simulation Scenario l Simulation Briefing >There is no perfect solution >This simulation is no substitute for your own internal training >Events are on a compressed timeline >All events are fabricated and do not resemble persons or company specifically >Use all the resources at your disposal >Don’t get “tunnel vision/target fixation” >Maximize this opportunity >This is a team sport! >Don’t be shy and benefit from the opportunity > Life is what happens when you are planning other stuff!!

Crisis Simulation Scenario l The Intent > Protect and preserve life > Preserve condition and prevent damage to company assets > Maintain and preserve company reputation > Protect the environment

Crisis Simulation Scenario l Crisis Overview 1.Immediate Response 2.Develop Plan of Action 3.Plan for Contingencies 4.Communicate and Consult 5.Recover and Review Immediate Response Develop Plan of Action Plan for Contingencies Communicate & Consult Recover & Review

Crisis Simulation Scenario 1 l Stimulus #1

Crisis Simulation Scenario 1 l Stimulus #2

Crisis Simulation Scenario 1 l Status Check >Is there anything we should have done to date? >Is there anything we should do in response?

Crisis Simulation Scenario 1 l Stimulus #3 Delhi airport crash A passenger aircraft has crashed on landing at Delhi’s International Airport. Reports indicate aircraft veered of runway into the terminal area Aircraft which crashed in Delhi, India

Crisis Simulation Scenario 1 l Stimulus #4

Crisis Simulation Scenario 1 l Stimulus #5 Your Exposure >Transit travelers on ground, en route to UK and SE Asia >Several key personnel already in India but due to depart tomorrow >Two key clients meetings scheduled in two days time in Delhi >One confirmed dead by airline >Two reported seriously injured from terminal crash and resulting fire NeedsActions

Crisis Simulation Scenario 1 l Status Check >Is there anything we should have done to date? >Is there anything we should do in response?

Crisis Simulation Scenario 2 l Stimulus #1 Death Toll rises The total number of deaths around the country has risen in the nation’s worst health scares. Rumors continue that the illness is a strain of the deadly avian flu virus but government officials are yet to confirm it. Bangkok retains the highest death toll to date of all reported case but many others may yet to be collated.

Crisis Simulation Scenario 2 l Stimulus #2 Epidemic hits Thailand Fears continue that Thailand’s current health crisis has sparked an epidemic with regional neighbors concerned that it may be the deadly H5N1 virus

Crisis Simulation Scenario 2 l Stimulus #3

Crisis Simulation Scenario 2 l Stimulus #4 Region wide alert for Thailand travelers Following the significant rise in unexplained deaths and health risks from Thailand, all Asia Pacific countries are on the alert for those that may have been exposed to the virus or traveled through Thailand in the past week.

Crisis Simulation Scenario 2 l Stimulus #5 Your Exposure >Two infected staff >Scheduled in-bound travelers direct or via Thailand in coming week >Multiple outbound travelers from Thailand in past week >These travelers have visited your local representative offices in at least three regional countries NeedsActions

Crisis Simulation Scenario 2 l Status Check >Is there anything we should have done to date? >Is there anything we should do in response?

Crisis Simulation Scenario 3 l Stimulus #1

Crisis Simulation Scenario 3 l Stimulus #2

Your Exposure >Mobile phone networks cut by government >Expatriates and family at various locations throughout the country, some passports held by government >In al Khobar, four dependants trapped at a mall downtown >Continuity of business depends on favorable relations with major stakeholders including the government >Methods for leaving the country are closing fast NeedsActions Crisis Simulation Scenario 3 l Stimulus #3

Crisis Simulation Scenario 3 l Status Check >Is there anything we should have done to date? >Is there anything we should do in response?

Crisis Simulation Scenario l Conclusion Congratulations!!

CRISIS SIMULATION SCENARIO REVIEW & FEEDBACK

THANK YOU!