COMMUNICATION Module-5

TRANSFORMATION

Elements of Communication Sender/ communicator Receiver Message Communication channel Response/ feedback

COMMUNICATION CYCLE

Types of Communication On the basis of organisation structure/ Relationship Formal Informal On the basis of flow of direction Downward Upward Horizontal Diagonal On the basis of media or expression written Oral Gestural

Nature of Communication A social process: involves two or more people Two way process pervasive function: information is exchanged between two or more people at different levels of organisation Continuous / on – going Creates understanding or commonness Multidimensional and multidirectional process

Importance of communication Facilitates sound planning Effective decision making Creates inter personal relation Effective supervision Motivation-morale Effective staffing Coordination Effective control

How effective is our communication? Activity How effective is our communication? Let’s check

Barriers to Communication Physical barriers marked out territories, empires and fiefdoms into which strangers are not allowed closed office doors, barrier screens, separate areas for people of different status large working areas or working in one unit that is physically separate from others

PERSONAL BARRIERS Arise from human emotions, values and poor listening habits. Comprise mainly of fear, mistrust and suspicion Lead to psychological distance

Cultural barriers When we join a group we need to adopt the behaviour patterns of the group.

Language barriers Not familiar with expressions, buzz-words and jargon Example One of the more chilling memories of the Cold War was the threat by the Soviet leader Nikita Khruschev saying to the Americans at the United Nations: "We will bury you!" This was taken to mean a threat of nuclear annihilation. However, a more accurate reading of Khruschev's words would have been: "We will overtake you!" meaning economic superiority. It was not just the language, but the fear and suspicion that the West had of the Soviet Union that led to the more alarmist and sinister interpretation. Nikita Sergeyevich Khrushchev[1] (April 15, 1894 – September 11, 1971) led the Soviet Union during part of the Cold War

Gender barriers

Interpersonal barriers

Listening barriers Interrupting the speaker Not maintaining eye contact with the speaker Making the speaker feel as though he/she is wasting the listener's time Being distracted by something that is not part of the on going communication Ignoring the speaker's requests Topping the speaker's story with one's own set of examples Forgetting what is being discussed

Barriers while speaking Unclear messages Lack of consistency in the communication process Incomplete sentences Not understanding the receiver Not seeking clarifications while communicating

SEMANTIC BARRIERS Same word may have a different meaning for two people. SEMANTICS IS THE SCIENCE OF MEANNGS