Customer Service Pathway 1 Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers.

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Presentation transcript:

Customer Service Pathway 1 Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.

Customer Service Pathway 1 There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Scheme has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.

Customer Service Pathway 1 First, you need to complete the foundation program - The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and BASIC concepts used in Customer Service. This program earns you 2 points toward your Customer Service Expert Certificate. There is no exam associated with the program, you simply need to complete the required 7 modules of the eLearning portion.

Customer Service Pathway 1 After this come the Customer Service Intermediate options. The pre-requisite for these programs is that you have the Customer Service Foundation certificate. We appreciate that you do not need to know everything about each area of Customer Service so this is where the programs become more specialized:

Customer Service Pathway 1 Customer Service and Call Centers

Customer Service Pathway 1 Customer Relationship Management

Customer Service Pathway 1 Customer Service and Sales

Customer Service Pathway 1 Communication Strategies

Customer Service Pathway 1 Conflict Resolution

Customer Service Pathway 1 Public Speaking & Delivering Presentations

Customer Service Pathway 1 Decision-Making & Public Speaking.

Customer Service Pathway 1 From the eight customer service Intermediate programs available, you will select a minimum of five programs to complete and progress to the Expert program, each Intermediate program earns you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement).

Customer Service Pathway 1 This Customer Service Foundation and Intermediate Certification Kit Bundle is the perfect way to save both time and money, while still obtaining these poular and in- demand certifications.

Customer Service Pathway 1 Bundle Contents:

Customer Service Pathway 1 Customer Service Foundation Complete Certification Kit

Customer Service Pathway 1 Study guide/textbook (eBook)

Customer Service Pathway 1 eLearning program (recommended 8 hours)

Customer Service Pathway 1 Customer Service Intermediate Complete Certification Kit

Customer Service Pathway 1 Study guide/textbook (eBook)

Customer Service Pathway 1 5 x eLearning program (recommended 40 hours total)

Customer Service Pathway 1 Customer Service Expert Complete Certification Kit

Customer Service Pathway 1 Study guide/textbook (eBook)

Customer Service Pathway 1 eLearning program (recommended 8 hours)

Customer Service Pathway 1 Customer Service Intermediate Exam

Customer Service Pathway 1 Customer Service Expert Exam

For More Information, Visit: stomer-service-pathway.html stomer-service-pathway.html The Art of Service