Knowledge Management Learning from Experience Andrea Cuzyova Knowledge Management Officer PSPD, Bratislava Regional Centre UNDP - Europe and CIS HIV AIDS Focal Point Meeting Kiev, 19 th -22 nd May, 2004

Session 1.2. KM Component Why are we meeting? Global UNDP KM KM Strategy in ECIS  CoPs  KM Product Today’s Sessions - KM perspective

Why are we meeting? Share experiences and lessons Format/tools for capture of experience Divide labour Collaborate

Global UNDP KM KM at the core of new UNDP Building, sharing, applying knowledge Knowledge Roadmap –Develop Communities of Practice (CoPs) –Knowledge Products as project/programme tools

Knowledge Application Knowledge Generation Knowledge Sharing Knowledge Management Cycle Knowledge Application Knowledge is applied in programmes Capture, codify, create new knowledge Publish lessons learned and toolkits. Knowledge Sharing Through workshops and virtual venues Knowledge Building We already do this We already do this Need to systematise Need to systematise

KM Strategy in ECIS CoPs –Peers to exchange –Develop knowledge tools together –Learning Knowledge Products –Prioritize –Develop –Apply to programming needs

Knowledge Products Action Reflection Lessons Learned Primer/How to Guides Prospectus Reflections and Lessons Learned from your project/intervention (out of your presentations) How to go about those?

Today’s Sessions - KM perspective Learning from Experience Presentations on project/programme experience (Inclusion, Cap.Dvl., Communication&Advocacy) Working Groups on Lessons Learned (experience) and Knowledge Gaps (learning needs) –Identification –Prioritization –Form of capturing – KM Product if any –Process for preparation –Collaboration Identification of useful knowledge product for capture of lessons learned and experience

Action Reflections Note ARNs are –One-page reflections on a field activity –Project Specific –Extracting lessons learned –Will feed into programming tools Template –Very brief description –What was the objective? –What actually happened? –Why did it happen this way?

Lessons Learned Note LLNs are –Two-page generic lessons from several ARNs –Issue Specific –Will feed into programming tools Template –Brief description of issues –Relevant context –Lessons applicable to that context

How-to-Guide How-to-Guide is –10-page aide for project/programme design –Two parts: Primer (methodological approaches), FAQs Template –Introduction of an issue –Synthesis of methodological and strategic approaches for programme design –FAQs for programme design

Andrea Cuzyova Knowledge Management Officer PSPD, Bratislava Regional Centre UNDP - Europe and CIS