This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the express written consent of American Express. © 2006 American Express Company. Seller of travel numbers: CST# , ML#1192, Washington UBI# , TA# 002 – Registered Iowa Travel Agency and NV# Using Handheld Devices to Authorize Travel Travel Authorizer Overview

1 Introduction AXIOM provides the ability to view and action authorization requests using a Blackberry. Some minor configuration is required to ensure your device can support authorization requests. See next pages for instructions If you are still unable to use your device after following the instructions provided, please contact your IT team for further assistance.

2 Preparing Your Device – Blackberry users There are a few settings that need to be made on Blackberry devices to ensure visibility and accuracy of information. Browser Configuration Settings 1.Open the internet browser 2.Hit jog dial or pearl and Select Options 3.Access Browser Configuration 4.Check boxes for “Support Java Script” AND “Use Cascading Style Sheets” 5.If you have more than one Internet provider, follow steps 1-4 for each Cache Settings 1.Repeat steps 1 and 2 above, if no longer in “Select Options” screen 2.Go to “Cache operations” 3.Select “clear” AND the setting ”keep clear”

3 Troubleshooting – Handhelds Before moving forward in this section, please ensure you have followed the steps outlined in Preparing Your Handheld Symptoms: Error Message when attempting to access the website “Pending” status on previously actioned requests, or new requests not listed Quick Fix: Try clicking the browser’s “Refresh”. This should force the device to clear the cache and display the most current version of the web page. If this doesn’t work, clear the cache as outlined in the Preparing your Handheld section. Resolution: Validate all settings are correct, as defined in Preparing your Handheld Device As with many web based applications accessed via Handheld Devices, there can be inherent issues with system caching, which is the refreshing of the site data presented to the user at login. As a standard practice, when using mobile devices the cache should be cleared on a regular basis. Symptom: Unable to Access Site when Clicking on URL on Quick Fix: Copy the URL and paste it into the browser Resolution: This problem is common with users who have more than one browser on their device. To resolve, go into the handheld’s Browser Configuration settings and ensure that the default browser is set to “internet browser”.