IT Helpdesk Request July 2008 WPG INTERNATIONAL (SOUTH ASIA) PTE LTD

Purpose  To document Helpdesk Request and seek proper approval.  Applicable to File permission change Creation of FTP and VPN account Creation of groups and redirection Data backup service due to transfer of notebooks Investigation into error message New notebook/PC request

Launch & Login CORP Webflow Logging In …

Select Flow Application … Holdings Application  Group Common  MIS Applications  IT Helpdesk Request

Filling In Request … Fill in your request here Request to create VPN account /06/08 Fill in Required Date here Fill in your location here

Applicant can attach file, i.e Screen capture, error message Filling In Request … Finally, click Submit Application to trigger approval flow or Save As Draft in case you need to hold it first Save As Draft in case you need to hold it first Please click Browse and select the file to Upload

Applicant - Raise IT Helpdesk Request IT Section Head - Evaluate the Request Department Head - Seek Endorsement ( A Department Head - Seek Endorsement ( A dditional approval from other Dept Head if necessary) System/Support Engineer - Assign task to System or Support Engineer Approval Flow … FLOW END

Thank You