1 Supply Chain World Conference April Chicago Bryan Harris Origin Technology Develop and Engage Your Organization

2 Focusing on Organizations, Data Integrity and Communications

3 Do you have an information system? Is your information system collaborative? Is the data integrity what you need it to be? Is your service level where you need it to be? Is your supplier delivery what you need it to be? Is your inventory at the level you need it to be? Questions….

4 Can B to B technology help your business? Can B to C technology help your business? How fast can you take and order today? How fast can your supplier recognize demand? What is and how long is your supply chain? How much money is allocated to IS in 2000? Questions….

5 Enterprise Maturity Model Mfg Mktg Whse Fin 11 MktgFinMfgWhse 22 MktgFinMfgWhse eSCM eEmployee eCRM 33 Level 1: Disparate data and applications Various levels of integration Level 2: Stable ERP implementation Common data and processes Level 3: ERP extended into customers, suppliers, and employees Level 1: Disparate data and applications Various levels of integration Level 2: Stable ERP implementation Common data and processes

6 Reduce supply chain costs Reduce cycle times Electronic collaboration with customers/suppliers Increase Internet use Reduce product life cycles Improve forecasting Key Business Focus Areas….

7 Internet order handling Promotion planning/measurement Manufacturing execution Direct marketing Collaborative Planning/ Forecasting/Replenishment Technology focus months…. Source: 1999 Consumer Goods Technology Study -Ernst&Young

8 Current situation Supplier You Customer

9 Internet order handling? Promotion planning/measurement? Manufacturing execution? Direct marketing? Collaborative Planning/ Forecasting/Replenishment? Staffing/Process focus months….

10 Look at each process that carries data to and from your current information system Look at the people who create/execute data Turn data into information Train our people on new processes and technology Teach our people how to collaborate What can we do to support technology?

11 eBusiness Approach

12Approach  Activities  General overview (level below annual report, include business objectives)  Technology review (hardware, software, direction)  Review of past internet related efforts  Research/Review competitor’s E-Business Solutions Week 1 Internal Review Industry Analysis

13 Week 2 Vision WorkshopApproach  Activities  E-Business Vision Workshop Establish Internet Channel (e.g., Customers, Suppliers, Employees, …) Establish Internet Channel (e.g., Customers, Suppliers, Employees, …) Bypass Value Chain Bypass Value Chain Develop New Value Proposition Develop New Value Proposition Establish Industry Portal Establish Industry Portal  E-Business SWOT analysis

14 Week 3 Roadmap WorkshopApproach  Activities  Build Roadmap (define project size chunks to reach vision)  Define business case for overall vision and for each project  Define high level staffing requirements and timeframes  Define high level workplan at project level  Build internal communication plan

15 Organization Development Create a collaborative environment

16 Organization Development Assessment of the organization Develop skills matrix Train/Train/Train Reorganize staff to support new business operations Develop matrix organizations Standardize on metrics for common focus/results

17 Organization Engagement Create teams focused on the customer know their strategies know their inventory management practices know their staff know their customers know their habits(ie:seasonal builds) know their measures

18 Customer Focused ? Some questions to be answered what are their IT solutions inventory practices(ie:ABC) warehousing/cross-docking rules who do they serve(retail/consumer/dist) transportation preferences know their measures what is important to them does your system reflect the above?

19 Customer Focused ? Who should my staff be ? NOT sales people Inventory Practitioners Production Planners Operations trained people Transportation Professionals Purchasing Professionals

20 Organization Engagement Create teams focused on the supplier know their strategies know their inventory management practices know their staff know their suppliers know their habits(ie:seasonal demands) know their measures

21 Supplier Focused Some questions to be answered what are their IT solutions inventory practices(ie:ABC) know their planning practices know their true lead times know their habits(ie:seasonal demands) favorite carriers know their measures does your system reflect the above?

22 Supplier Focused ? Who should my staff be ? NOT just purchasing people Industrial Engineers Inventory Practitioners Production Planners Operations trained people Transportation Professionals Customer Service Representative

23 Changing Situation Keep pounding away Supplier You Customer

24 Focusing on Organizations, Data Integrity and Communications QUESTIONS?

25 Key take-aways -Never assume you know what your customer wants -Never assume you know what your supplier needs -People are the only ones who can perform the task Develop and Engage Your Organization