Unit 4 Unit 4 Miscellaneous Service

Warming up Look and match. 1 bread grape beer flower

Warming up Fill in the blanks with suitable words. 2 1.He buttered his _______. 2. Xinjiang is famous for _______. 3. Can I put some more juice in the _________? 4. When we go to the hospital to see the patients, we often give ________as presents. 5. Qingdao ______ is well-known.

New Words and Expressions At the door of the room Video I Slice n. 切片 ham n. 火腿 ham n. 火腿

Video I Decide true (T) or false (F). 1 The guest has lunch in his room. ( ) The guest room’s number is 107. ( ) The guest orders a cup of coffee. ( ) The attendant will take the food right away. ( ) The guest is dissatisfied with the attendant. ( ) At the door of the room

Video I At the door of the room 22Watch the video again and tick the words and expressions you hear. room service What can I do for you ? Of course I’ll bring it up right away. coffee That’s ok. That’s fine.ham

Video II New Words and Expressions At the door of the room grape n. 葡萄 except prep. 除 …… 外 refreshment n. 点心，饮料 pastry n. 面点 correct adj. 正确的

Video II 1 At the floor reception desk Fill in the blanks with the words you hear: Attendant: Good afternoon, sir. ______________________? Guest: Some friends of ours are going to visit us this evening. Can you buy some fruit for me? Attendant: Sure. _______________ fruit would you like, apples, oranges, bananas or grapes? Guest: All except grapes Attendant: ___________of each? Guest: One kilo of each will be enough. Attendant: Yes, sir. Don’t you need some ____________ and ______? Guest: Well, I’ve already bought some cold dishes and some pastries. But, I’ll need two cans of beer and a pack of cigarettes. Attendant: Yes, Mr. White. That’s ______ cans of beer and a _________ cigarettes. So you need fruit, beer, and cigarettes. Am I correct? Guest: Right. Here is _____ Yuan. Is it enough? Attendant: Definitely. I’ll get them for you as soon as possible. Guest: _____________ Attendant: _____________..

Video II In the Restaurant Answer the questions. 1. What kinds of fruit does the guest want? apples, oranges and bananas 2. Does the guest need beer? Yes, he does

Cultural Notes New Words and Expressions Vacancy n. 空缺 inform v. 通告 Occupy v. 占领，占用 Employee n. 雇员 scrub v. 擦洗 Comfort n. 舒适

Cultural Notes Housekeeping Housekeeping The Housekeeping Department fills out the morning vacancy report that informs the front office about which rooms are vacant or occupied, and how many rooms are available. The housekeepers or room cleaners are perhaps the busiest employees in a hotel. They must keep a daily record of each room, so as to be aware of the rooms that need arranging or servicing, or which rooms need to be cleaned and which bathrooms scrubbed. The Housekeeping Department always has a long day ahead, for it must ensure the comfort of all guests.