STS-FRM-003, rev. 1, 12/7/07 April Department of Street Services Management Review April

April Purpose Statement To review our Quality Management System (QMS), Environmental Management System (EMS), and Occupational Health & Safety Management System (OHSAS) to ensure suitability, adequacy, and effectiveness. In doing so, we are able to determine opportunities for improvement and performance, while assessing the need for changes to the QMS, EMS and OHSAS systems.

April Executive Summary ISO-9001 QMS  5 Action Items open since the last Management Review ISO EMS  3 Action Items open since the last Management Review  1 Action Items closed since the last Management Review BS OHSAS  3 Action Items open since the last Management Review Service Maintenance Areas  Exceeded the monthly goal set for meeting the SLA  Exceeded the monthly goals set for internal inspections Business Administration  Exceeded the monthly goal set for processing vendor payments within 16 days Street Repair Division  Asphalt and Concrete are below the monthly goals set for meeting the SLA  Slightly behind the monthly goal set for performing STS Work Planned Projects  Asphalt and Concrete exceeded the monthly goals set for internal inspections Fleet Acquisition & Replacement  Fleet Acquisition exceeded the monthly goals set for the monthly PM Transportation Division  Exceeded the monthly goals set for meeting the SLA  Exceeded the monthly goals set for internal inspections

April Action Items Please refer to the Action Item List

STS-FRM-003, rev. 1, 12/7/07 April Environmental Spills

April Objective: Decrease the number of reportable petroleum-based spills over 1 gallon. April FY 14/15

STS-FRM-003, rev. 1, 12/7/07 April Safety Compliance

April Objective: Reduce the number of collisions within the department by 10% Number of non-preventable and preventable collisions

April Preventable and non-preventable collisions Street ServicesApril 2015Issued Ytd. District / DivisionsPreventableNon-preventablePreventableNon-preventable SMA SMA SMA SMA Nights0002 SRD0239 CFI0000 TRN1013 Department Totals13519

STS-FRM-003, rev. 1, 12/7/07 April Service Maintenance Areas

April Objective: Respond to service requests in accordance with the SLA.  * YTD APR Number of SR closed (1855) & Number of SR closed on time (1849 ) SMA Monthly % SMA – 1 100% SMA – 2 100% SMA – 3 100% SMA – %

April Objective: Respond to service requests in accordance with the SLA. 504 / / / / / / /602

April Objective: Respond to service requests in accordance with the SLA. 522 / / / / / / /630

April Objective: Respond to service requests in accordance with the SLA. 612 / / / / / / /808

April Objective: Respond to service requests in accordance with the SLA. 691/ / / / / / /894

April Objective: Achieve a 97% Safety pass rate for SMA inspections. 129/ /212 98/98 86/86 293/ / /254

April Objective: Achieve a 97% Environmental pass rate for SMA inspections. 129 / / / 98 86/86254/ / /293

April Objective: Achieve a 97% Quality pass rate for SMA inspections. 125/ / / 98 86/86 254/ / /293

April Objective: Track the number of inlets cleaned cy *Cubic yards of debris removed 609 cy 716 cy 587cy 411cy cy 581cy

STS-FRM-003, rev. 1, 12/7/07 April Business Administration

April Objective: Process 85% of payments for goods and services within 16 days. 406/ / / / / / /507

STS-FRM-003, rev. 1, 12/7/07 April Vendor Performance

April Objective: Ensure key vendors perform according to specifications. VendorTypeCustomer Service DeliveryQualityEnvir.Perf.Comments ApacAsphalt  No comments HertzEquipment Rental  No comments TXIAsphalt Base  No comments Southern StarConcrete Delivery  No comments NPLConcrete Street Repair  No comments Kirby SmithEquipment Rental  No comments HolcimBulk Cement Del.  No comments G & KUniform Rental  No comments FlagshipSweeping  X  Sweeper needs to sweep against the curb line. Striping TechnologyPavement Markings  No comments Good EarthR-O-W Mowing  No comments

April Objective: Ensure key vendors perform according to specifications. VendorTypeCustomer Service DeliveryQualityEnvir.Perf.Comments Custom ConcreteConcrete Delivery  No comments Heart LandEmulsion  No comments Northwest PropanePropane  No comments.

STS-FRM-003, rev. 1, 12/7/07 April Street Repair Division

April Objective: Perform service requests for major asphalt street repairs in accordance with the SLA. 46 / / 12 7/11 10/34 28/54 17/32 47/54 Asphalt activity declined from Nov 14 – Jan 15 due to extreme cold temps, weather, precipitation and a record winter with regards to ice and snow falls. 90 to 45 day deadline reduction also took crews away from our planned work to get the MCC work completed. From Feb through April, 15, the upward trend indicates our goal should be resumed weather permitting. Although not shown in this slide at this time, we do not expect this upward trend to continue in May. Regretfully in May 2015 a record for having had the wettest May ever was set. Inevitably, asphalt cannot be applied. Throughout June, however, our crews resumed work aggressively to make up for lost time, and expect to resume the upward trend.

April Objective: Perform service requests for major concrete street repairs in accordance with the SLA. 62/77 46/60 40/50 44/62 38/50 38/5359/79 FY showed 387 SRs from Oct – Apr and our 92% goal was exceeded as 94.32%. Comparably, FY 14–15, from Oct 14 – April 15 SRs have reached 431, or 44 projects more. This increase coupled with the record inclement weather patterns experienced, thus far, have caused this decline in completion of SRs and not meeting our 92% goal. 90 to 45 day deadline reduction also took crews away from our planned work to get the MCC work completed. As dryer/better weather has not set in, in June, crews will resume normal workloads and begin to trend upwardly to reach our goal. The restoration of a 90-day completion timeframe for MCCs will also help us get back to goal.

April Objective: Perform Street Maintenance Work Plan projects in accordance with FY program goals. Program Goals Rehabilitation - 30 Restoration – 12 Partial Reconstruction Full Depth Asphalt– 60 Increased SR workload, record inclement hot/cold weather impacted our in house planned work as noted in prior slides. Better weather will allow us to get caught up by year’s end and reach our total Lane Mile goal.

April Objective: Perform Street Maintenance Work Plan projects in accordance with FY program goals. Program status - 77% Refer to slide 28’s comments

Objective: Perform Street Maintenance Work Plan projects in accordance with FY program goals. April Program status – 72%

04/ Objective: Perform Street Maintenance Work Plan projects in accordance with FY program goals. Program status -58%

April Objective: Perform Street Maintenance Work Plan projects in accordance with FY program goals. Program status - 60%

April Objective: Achieve a 97% Safety pass rate for SRD Asphalt inspections. 195/ /102 99/ / / / /253

April Objective: Achieve a 97% Safety pass rate for SRD Concrete inspections. 153/ / / / / / /198

April Objective: Achieve a 97% Environmental pass rate for SRD Asphalt inspections. 198 / / / / / /253

April Objective: Achieve a 97% Environmental pass rate for SRD Concrete inspections. 154 / / / / / / /198

April Objective: Achieve a 97% Quality pass rate for SRD Asphalt inspections. 196/ / / / / /253

April Objective: Achieve a 97% Quality pass rate for SRD Concrete inspections. 154/ / / / / / /198

April Objective: Track the amount of construction materials recycled from major street construction repairs.

STS-FRM-003, rev. 1, 12/7/07 April Fleet Acquisition & Replacement

April Objective: Ensure 95% of Fleet PM’s are turned-in on time.

April Objective: Ensure 95% of Fleet PM’s are turned- in on-time (April 2015). PM'S TURNED IN ON TIME DivisionPM'S Due Turned -in on time/ (M-5)Late Adjusted late/ #Comments% of Fleet turned in on time Admin000N/A 0% SMA /4 100% SMA /1 100% SMA /1 100% SMA /4 100% EMS2020/2 100% QAI3210/1 100% Nights4400/0 100% SRD-A15870/7 100% SRD-C10460/6 100% TRN5320/2 100% TxDOT000N/A 100% Total /28 100%

STS-FRM-003, rev. 1, 12/7/07 April Transportation

April Objective: Respond to Signal Maintenance Operations /Emergency Calls in accordance with the SLA. 469 / / / / / /123157/157

April Objective: Respond to Traffic Sign Maintenance - Emergency Calls in accordance with the SLA. 205/ / / / / / /185

April Objective: Respond to Engineering Request / Emergency Response in accordance with the SLA. 443/ / / / / / /457

April Objective: Perform Signal Construction Traffic Hardware Repair / Emergency Response in accordance with the SLA. 44 / 4426 / / 3426/26 24/24 29/29

April Objective: Perform Lane Line Striping in accordance with program goals. Long line striping is below target due to weather delays – we will still meet goal by September.

April Objective: Perform Crosswalk Striping in accordance with program goals. Fy Crosswalk Striping Goal = 370 Crosswalks

April Objective: Achieve a 97% Safety pass rate for TRN inspections. 197/ / / / / / /181

April Objective: Achieve a 97% Environmental pass rate for TRN inspections. 197/ / / / / / /181

April Objective: Achieve a 97% Quality pass rate for TRN inspections. 197/ / / / / / /181

STS-FRM-003, rev. 1, 12/7/07 April Customer Feedback

March Crew & Quality Complaints/Compliments 27 Crew Complaints & Compliments  8 were referred to other departments  16 Handled Internally Crew Complaints SRD-C (SR# ) SRD-A (SR# ) SRD-C (SR# ) SRD-A (SR# ) SRD-A (SR# ) SRD-C (SR# ) SMA-1 (SR# ) SMA-3 (SR# ) SMA-3 (SR# ) SMA-3 (SR# ) SMA-3 (SR# ) SMA-4 (SR# ) SMA-4 (SR# )

55 Crew & Quality Complaints/Compliments (continued)  Crew Complaints  CFI ( INSPECTION) ( SR# )  TRN( CONTRACTOR) ( SR# )  TRN ( SR# ) 3 Compliments  SMA-3 ( SR# )  SMA-4 ( SR# )  SMA-4 ( SR# ) 0 Quality Complaints 0 Accidents April 2015

April Employee Recognition Street ServicesApril 2015Issued Ytd. District / DivisionsW.O.W. Card Employee RecognitionW.O.W. Card Employee Recognition SMA SMA SMA SMA Nights0000 SRD0001 TRN - Operations0105 TRN - Shop0010 Admin00230 Department Totals032616

STS-FRM-003, rev. 1, 12/7/07 April Audits Findings and Recommendations

April Audit Findings, and Recommendations (cont.) EMS / QMS / OHSAS External Audits  March 16 – 19, 2015