Service Catalog

Information Technology Infrastructure Library - Service Catalogue management 1 Service Catalogue management maintains and produces Service Catalogue and ensures that it contains accurate details, dependencies and interfaces of all services made available to customers. Service Catalog information include:

Service catalog 1 A service catalog (or catalogue), as defined in Information Technology Infrastructure Library Service Design, is an exhaustive list of IT services that an organization provides or offers to its employees or customers. The catalogue is the only part of the Service Portfolio that is published to customers and is used to support the sale and/or delivery of IT services. Each service within the catalog typically includes:

Service catalog - A user's perspective 1 The service catalog site groups services by category and allows for searching (especially when hundreds or thousands of services are available)

Service catalog - A business unit manager's perspective 1 Once the service is defined and the fulfillment process organized, these people or a more technical employee would build the requisite functionality into the service definition and then publish this to the service catalog.

Service catalog - Service catalogs for cloud computing services 1 The use of a service catalog for cloud computing services is an integral part of deploying services on private and public clouds. Users wishing to consume cloud services would use a cloud service catalog to view what cloud services are available, their function, and know the technologies used to provide the services.

Service catalog - Service catalogs for cloud computing services 1 Accessed by self-service portals, service catalogs contain a list of cloud services from which cloud consumers select for self- provisioning of cloud services. This removes the need for users to work through various IT departments in order to provision a cloud service, nor are users required to provide detailed IT specifications. They are only required to provide business and organization requirements.

Service catalog - Service catalogs for cloud computing services 1 To make selection easier and to speed service deployment, service definitions are often standardized in cloud service catalogs. This presents three benefits: improved capacity planning, particularly if standard components are used; quicken service provisioning; and better buying forecasts which helps to lower costs.

Service catalog - Service catalogs for cloud computing services 1 Automation is an aspect of cloud service catalog that has been noted. Cloud service catalogs have been described as enabling "cloud on auto-pilot" enabling cloud users to build cloud services based on pre-built templates selected from catalogs.

Configuration Management (ITIL) - Service Catalogue management 1 Service Catalogue management maintains and produces the Service Catalogue and ensures that it contains accurate details, dependencies and interfaces of all services made available to customers. Service Catalog information includes:

Service request management - Service catalog composition 1 Service catalogs are implemented in a manner that facilitate the registration, discovery, request, execution, and tracking of desired services for catalog users. Each service within the catalog typically includes traits and elements such as:

Service request management - Service catalog composition 1 The more descriptive the service details are, the easier it is for end users of the service catalog to find and invoke the services they desire.

Service request management - IT service catalog 1 An IT service catalog is a subset of an enterprise service catalog and is defined by the Information Technology Infrastructure Library Information Technology Infrastructure Library#Service design|Service Design to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalogue is the only part of the Service Portfolio that is published to customers and is used to support the sale and/or delivery of IT services.

Service request management - Service catalogs for cloud computing services 1 Onisick, Joe. [ -cloud-tech-center/ Private cloud success factors include service catalog], Network Computing, January 05,

Service request management - Service catalogs for cloud computing services 1 [ hives/2011/03/29/cisco-buys-newscale-for- cloud-service-catalogs/ Cisco buys NewScale for cloud service catalogs], Datancenterknowledge.com, March 29, 2011 This removes the need for users to work through various IT departments in order to provision a cloud service, nor are users required to provide detailed IT specifications

Service request management - Service catalogs for cloud computing services 1 To make selection easier and to speed service deployment, service definitions are often standardized in cloud service catalogs

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