Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report.

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Presentation transcript:

Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Average Answer Speed 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Percent Answered Within 10 Seconds 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Completed Outbound Calls by Jurisdiction 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Workload by Inbound Call Method 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Completed Calls 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Session Minutes 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. CapTel Call Traffic Report

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Average Answer Seconds 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Percent Answered Within 10 Seconds 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Completed Outbound Calls by Jurisdiction 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Total Session Minutes 2014 – 2015 Contract YTD

Copyright © 2010 Hamilton Relay. All rights reserved. As of February ,221 CapTel phones in use.

Copyright © 2010 Hamilton Relay. All rights reserved. Primary:  Government & State  Court  Business/Organizations  Senior Citizens  Veterans Secondary:  Agency  Audiologists  Deaf/Hard of Hearing  Speech Disabled 2015 Outreach Goals This includes at least 1 outreach event per quarter in Northern Nevada

Copyright © 2010 Hamilton Relay. All rights reserved. Primary:  Business  Senior Citizens  Government/State  Veterans Secondary:  Education  Public Libraries  Non-Profit Organizations  General Public  Audiologists  Spanish Speaking  Caregivers  Speech Disabled 2015 Target Audience

Copyright © 2010 Hamilton Relay. All rights reserved. Marketing/Outreach Briefs Quarterly Outreach Included:  9 Presentations  6 Exhibits  4 Meetings  1 Networking

Copyright © 2010 Hamilton Relay. All rights reserved. Quarterly Highlights  Clark County School District  Elders Helps Expo  Las Vegas Stand Down Expo  Northern & Southern Nevada Town Hall Meetings  Spotlight Senior Services  Successful Aging Expo Marketing/Outreach Briefs

Copyright © 2010 Hamilton Relay. All rights reserved.  Better Hearing and Speech Month Recognition Award Applications were due April 1 st,  Hamilton Relay Scholarship $500 scholarship Applications were due March 2nd, 2015 Hamilton Relay’s Award Programs

Copyright © 2010 Hamilton Relay. All rights reserved. Upcoming Events  Presentations –Western Nevada College  Exhibitions –Senior Safety Fair –Disabilities Conference

Copyright © 2010 Hamilton Relay. All rights reserved. How can we better connect with you? Questions? Relay is about Connecting People