© 2014 IBM Corporation Business Continuity Management using Tivoli System Automation Core Function & Focus Areas Tivoli System Automation 6/2014 Bernd Jostmeyer (SA Architect)

© 2014 IBM Corporation2 Content  Why you need SA  Main Functions of SA  Integration Coverage  Scenarios & References

© 2014 IBM Corporation3 Reduce manual effort, resulting in less costs, confusion and errors Minimize outages by fast and reliable automatic recovery Minimize hardware and software costs through time and load based automatic provisioning of resources Achieve unattended operations Considerable manual effort results in costs, confusion, and errors Business outage until problems solved manually by operations Over provisioning of hardware and software resources increases costs More human resources e.g. for night and weekend shifts High automation level canLow automation level leads to Why care about automation level?

© 2014 IBM Corporation4 A Typical Scenario – Manage an IT Landscape z/OS vmware VM SA z/OS Storage Network Platform / OS Virtualization Applications Automation / HA A typical IT infrastructure which has grown over years is managed by different administrators and operating teams „bottom-up“ using many tools for different purposes. Scripting...

© 2014 IBM Corporation5 z/OS vmware VM SA z/OS Scripting... Solution / Composite Applications What you want – Manage your Solutions ! Your IT has to be available 24x7. You cannot effort downtimes, neither planned nor unplanned. You need to ensure this availability end-to-end since your clients / customer demand it. Storage Network Platform / OS Virtualization Applications Automation / HA ACME Corp. WEBOrder Application 2.0

© 2014 IBM Corporation6 Content  Why you need SA  Main Functions of SA  Integration Coverage  Scenarios & References

© 2014 IBM Corporation 3 Main Functions of System Automation Automation SA knows the dependencies between components of your business applications. For planned downtime SA helps you to faster and reliably restart your applications For unplanned outages this knowledge helps SA to react by restarting. Dependencies may be: - On same system - Sysplex / Cluster wide - Cross System / Platform - Cross Sysplex / Cluster Start-/Stop Automation SA Application Manager SA for Multiplatforms SA z/OS 7

© 2014 IBM Corporation 3 Main Functions of System Automation High Availabilty SA constantly monitors the availability of your applications – and all its components. It knows the current desired state and can decide if a monitored offline observed state is intended or not. This is MORE as a monitor does ! If an applications is not intended to be offline – SA will react and restart - Either on same system - Or within cluster/sysplex High Availability Start-/Stop Automation SA Application Manager SA for Multiplatforms SA z/OS 8

© 2014 IBM Corporation 3 Main Functions of System Automation Disaster Recovery... Is HA cross-site... When a local recovery is not working any longer. SA has the tools to restart your whole application stack on another site. SA takes care for applications and replicated data. SA is integrated with GDPS And TPC-R High Availability Disaster Recovery Start-/Stop Automation SA Application Manager SA for Multiplatforms SA z/OS 9

© 2014 IBM Corporation The Value of SA AppMan – Cross Cluster Operation System P (HA Cluster) System Z (Parallel Sysplex) System X (HA Cluster) Non-clustered Systems (Unix, Windows,....) WEB Control Dashboard Mobile WEB Control Dashboard Mobile SA for Multiplatforms SA z/OS GDPS/DCM SA Application Manager The User Interfaces of SA Application Manager can be used by any operator to manage Business Applications. Components can be located on different sites, automation domains or different platforms SA Application Manager HACMP / PowerHA or SA for Multiplatforms SA for Multiplatforms SA z/OS GDPS/DCM CF Timer Agentless Adapter ssh

© 2014 IBM Corporation11 SA Application Manager – User Interface Control Business Applications not Components! Modern Dashboard UI Customizable Dashboards Monitor & Control your Datacenters from Smartdevices

© 2014 IBM Corporation12 Content  Why you need SA  Main Functions of SA  Integration Coverage  Scenarios & References

© 2014 IBM Corporation13 SA Toolbox – Talking about Adapters To manage composite applications SA Application Manager H Hosting Nodes Hardware (virtualized systems) Business Applications Automation Solutions & Cluster Data Replication Storage HACMP / PowerHA SA z/OS SA for Multiplatforms Veritas Cluster Microsoft Cluster Services Agentless HW Adapter zEnterprise HW Adapter DCM TPC/R scripts for other applications scripts for tasks ITM scripts for Hypervisors MetroMirror not yet implemented: SVC integration GlobalMirror

© 2014 IBM Corporation14 Content  Why you need SA  Main Functions of SA  Integration Coverage  Scenarios & References

© 2014 IBM Corporation15 Reference Customer 15 Industry: Banking, Financial Markets Profile: GAD eG provides information technology (IT) services to the banking industry, serving as one of only two companies in Germany that offers data-processing- center services. Muenster-based, the company is an IT service provider for approximately 500 cooperative banks in Germany, and it's a software developer for the cooperative organization Genossenschaftlicher FinanzVerbund. Industry: Banking, Financial Markets Profile: GAD eG provides information technology (IT) services to the banking industry, serving as one of only two companies in Germany that offers data-processing- center services. Muenster-based, the company is an IT service provider for approximately 500 cooperative banks in Germany, and it's a software developer for the cooperative organization Genossenschaftlicher FinanzVerbund. Client statement on the value of System Automation "System Automation for Multiplatforms (SAMP) and Application Manager (SAAM) help us to manage our Linux environment much more efficiently. We think it saves us up to 4 person years of otherwise required scripting effort and it provides us with a unified way of controlling our resources. Our operators have a single place to visualize and control services on up to 1000 Systems. We can also exploit SAAM functionality to control clustered systems and applications through other products such as Tivoli Workload Scheduler (on z/OS). Mainframe resources managed by SA z/OS are included and managed as resources in our SAAM Operations Console - that gives us a cross-cluster span of control across all clustered platforms. In the next release, we especially like the new SAAM Operations Console which offers customizable Dashboards to better visualize and operator our environment. This new technology is more intuitive, flexible and faster – we think this will improve our operator efficiency.”

© 2014 IBM Corporation16 GAD - The Company  IT service provider, software development company and data processing center for –approx. 450 Volksbanken, Raiffeisenbanken and retail banks in German-speaking areas –central banks (WGZ BANK, DZ BANK), cooperative companies

© 2014 IBM Corporation17 Reference Customer 17

© 2014 IBM Corporation18 History of „Generali Deutschland Informatik Services“  1972 Gründung AM-Versicherungs-Service GmbH  1985 Aufnahme der Tätigkeiten als IT-Dienstleistungsunternehmen  1988 Umfirmierung in Aachener und Münchener Informatik-Service GmbH  1992 Umwandlung in Aachener und Münchener Informatik-Service AG  1997 Umwandlung in Aachener und Münchener Informatik-Service GmbH  1998 Umfirmierung in AM Informatik GmbH  2001 Umfirmierung in AMB Generali Informatik Services GmbH  2009 Umfirmierung in Generali Deutschland Informatik Services GmbH