EWS Workshop – Vienna, Reaction to Emergency Alerts using voice and Clustering Technologies REACT IST th EWS-Workshop Vienna, 23 October 2008 –

EWS Workshop – Vienna, Ambulance C&C1 Fire Brigade C&C1 Police Dept. C&C1 REGION 1 UNCOORDINATED ACTION REGION 2 Ambulance C&C2 Fire Brigades C&C2 FRAGMENTED COMMUNICATION Police Dept C&C2 REACT ENHANCED COORDINATED Need for interoperability –

EWS Workshop – Vienna, REACT - The mission “Reaction to Emergency Alerts using voice and Clustering Technologies” Main goals: capture more of the information available from sensors, being them “human” or technological make this information available to as many local Emergency Call Services as possible, by creating an interoperable European information-structure complement the data with associated services able to semantically analyse and cluster environmental and crisis management information – Voice capturing E-Call Interoperability Call grouping

EWS Workshop – Vienna, Same call seen by different C&C – C&C1 Sussex Police C&C2 West Sussex Fire

EWS Workshop – Vienna, Same call seen by different C&C – C&C1 Sussex Police C&C2 West Sussex Fire

EWS Workshop – Vienna, Same call seen by different C&C – C&C1 Sussex Police C&C2 West Sussex Fire

EWS Workshop – Vienna, Same call seen by different C&C – C&C1 Sussex Police C&C2 West Sussex Fire

EWS Workshop – Vienna, Same call seen by different C&C – C&C1 Sussex Police C&C2 West Sussex Fire

EWS Workshop – Vienna, Additional services 1.Content management –Analysis of calls -> scenarios –Wider view on an event -> investigation 2.Voice recognition –Capturing keywords (e.g. “gun”, “fire”) –Suggesting keywords to the call-taker 3.Automatic translation of data –By using TSO dictionary 4.Homogenisation of coding –By using CAP/TSO coding –

EWS Workshop – Vienna, What you need to have REACT working – C&C1 Sussex Police C&C2 West Sussex Fire Your Current C&C

EWS Workshop – Vienna, What you need to have REACT working – C&C1 Sussex Police C&C2 West Sussex Fire Your Current C&C CAP adapter

EWS Workshop – Vienna, What you need to have REACT working – C&C1 Sussex Police C&C2 West Sussex Fire Your Current C&C CAP adapter

EWS Workshop – Vienna, What you need to have REACT working – C&C1 Sussex Police C&C2 West Sussex Fire Your Current C&C CAP adapterCAP parser

EWS Workshop – Vienna, What you need to have REACT working – C&C1 Sussex Police C&C2 West Sussex Fire Your Current C&C CAP adapter Adapted C&C CAP parser

EWS Workshop – Vienna, Pilots 1.Italy – FB PSAP, Venice district –Geographic integration –Link with Ambulance service 2.UK – Police PSAP, Sussex –Geographic integration 3.Germany – FB Aachen –EuRegio Maas-Rhein –Multilingual service –Geographic integration –

EWS Workshop – Vienna, How can you become interoperable with other C&C’s? Identify who you need to interoperate with Contact REACT Adapt your C&C to generate and receive CAP messages Adapt your C&C to process and display the received messages –

EWS Workshop – Vienna, Identify who you need to interoperate with Contact REACT Adapt your C&C to generate and receive CAP messages Adapt your C&C to process and display the received messages – How ITALIAN FB became interoperable with other C&C’s C&C’s from other provinces + Ambulance servicesWorked with the REACT partners SO115 adapted to generate and receive CAP messages [2 months] SO115 to process and display CAP messages on GIS [4 months]

EWS Workshop – Vienna, CAP and TSO adopted by Italian Fire Brigades The Italian Ministry of the Interior has issued a formal decree concerning the sharing of data between the fire department and other emergency organisations, such as the ambulance service. The decree – published in the government’s Official Journal of 3 July – defines the communication protocols for exchanging data and information between emergency service command and control rooms. This is the first time in Italy that an emergency organisation will open its databases to other similar organisations, providing they adopt the communication protocol which has been defined and developed within the REACT project. –

EWS Workshop – Vienna, What Italian FB made to have REACT working – C&C2 Treviso Fire SO115 CAP adapter Adapted So115 CAP parser C&C1 Venezia Fire

EWS Workshop – Vienna, What Italian FB got having REACT working – C&C2 Treviso Fire SO115 C&C1 Venezia Fire C&C3 Venezia Ambulance Beta80

EWS Workshop – Vienna, Thank you very much for your time J. Pfliegl HiTec Marketing Vienna - Austria We look forward to cooperate for the benefit of safer citizens in a safer Europe –