LibQUAL+™ Around and About Library Assessment Thessaloniki, Greece June 13-15, 2005 Martha Kyrillidou Director, Statistics and Measurement Program Association.

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Presentation transcript:

LibQUAL+™ Around and About Library Assessment Thessaloniki, Greece June 13-15, 2005 Martha Kyrillidou Director, Statistics and Measurement Program Association of Research Libraries old.libqual.org

What is LibQUAL+™ LibQUAL+™ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested Web-based survey bundled with local training that helps libraries assess and improve library services.

old.libqual.org

Dimensions items56-items25-items22-items Affect of Service Service Affect ReliabilityLibrary as Place ReliabilityPersonal Control Information Control Provision of Physical Collections Self-RelianceInformation Access Access to Information

old.libqual.org

Session 1 surveys only

old.libqual.org Survey Structure – Page 2 (Detail View)

old.libqual.org Colleges and Universities

old.libqual.org Colleges and Universities

old.libqual.org Colleges and Universities

old.libqual.org Academic Law

old.libqual.org Academic Law

old.libqual.org Academic Law

old.libqual.org Academic Health

old.libqual.org Academic Health

old.libqual.org Academic Health

old.libqual.org Community Colleges

old.libqual.org Community Colleges

old.libqual.org Community Colleges

old.libqual.org

LibQUAL+ types Years Academic law XXX Academic military X X College or universityXXXXXX Community college XXXX European business X Family history library X Health sciences library XXXXX Hospital XX New York Public library X Public XXX Smithsonian X X State X X University/TAFE X Electronic X Natural Resources X FFRDC X

old.libqual.org LibQUAL+ surveys by type Years Academic law Academic military 6 1 College or university Community college European business 5 Family history library 1 Health sciences library Hospital 101 New York Public library 1 Public 411 Smithsonian 1 1 State 1 1 University/TAFE 1 Electronic 1 Natural Resources 2 FFRDC 5

old.libqual.org languages offered Years American EnglishXXXXXX British English XXX Continental French XX Dutch XX Dutch English XXX French Canadian XXX Swedish XX Swedish English XX Afrikaans X

old.libqual.org surveys by language Years American English British English Continental French 1 Dutch 1 Dutch English 11 French Canadian 212 Swedish 51 Swedish English 2 Afrikaans 3

old.libqual.org LibQUAL+ Consortium AAHSL XXXXX AJCU X Alabama Academic (NAAL) XXX CES X City University of New York X CUC X EBSLG X FFRDC X Hospital/MLA X MERLN X NELLCO X NY3Rs X X Oberlin XXX OhioLINK XXXX SCONUL XXX State Universities of Florida XX University of Wisconsin System X VALE X

old.libqual.org LibQUAL+™ Surveys by Consortium AAHSL AJCU 20 Alabama Academic (NAAL) 1018 CES 6 City University of New York 19 CUC 8 EBSLG 6 FFRDC 5 Hospital/MLA 7 MERLN 6 NELLCO 8 NY3Rs 76 2 Oberlin OhioLINK SCONUL 2017 State Universities of Florida 62 University of Wisconsin System 14 VALE 12

old.libqual.org Participating libraries by country Country Australia 13 Canada Denmark 1 Egypt 1 France 1 Ireland 11 Netherlands 11 Sweden 31 Switzerland 2 U.A.E. 1 UK 2017 South Africa 7

old.libqual.org Surveys by Session YearSession 1Session

old.libqual.org Multiple Implementations Institutions with more two languages: Con. Fr. Br. E.Afr.D.D.E.S.S.E.Can. Fr.A.E. University of Pretoria, Academic Information Service XX University of Stellenbosch Library Service XX North-West University, (Potchefstroom Campus) XX Göteborg University Library: Biomedical Library, Learning Centre, Botanical & Environmental Library, Earth Sciences Library X X Natural Resources Canada Libraries Network XX Institutions with two languages: HEC School of ManagementXX Wageningen University and Research Centre XX Goteborg University Library, Economics Library XX Lund Institute of Technology XX Institution with multiple surveys in one language: Medicinska biblioteket SU/Mölndal X Medicinska biblioteket SU/Östra X Kliniska centralbiblioteket SU/Sahlgrenska X Institutions with two languages: University of Ottawa XX

old.libqual.org LibQUAL+™ by Carnegie Class

old.libqual.org LibQUAL+™ By Carnegie Class Carnegie Class LibQUAL Participants Theological seminaries1 Schools of engineering and technology1 Schools of business and management1 Schools of art, music, and design1 Schools of law1 Other separate health profession schools3 Other specialized institutions4 Baccalaureate/Associate's Colleges10 Master's Colleges and Universities II13 Medical schools and medical centers22 Baccalaureate Colleges—General33 Baccalaureate Colleges—Liberal Arts52 Doctoral/Research Universities--Intensive57 Associate's Colleges66 Not classified: Foreign/ Corporate/ Hospital/ Military134 Master's Colleges and Universities I137 Doctoral/Research Universities—Extensive165