MEDICAL RECORDS MANAGEMENT IN EYE CARE SERVICES 2.MEDICAL RECORDS DEPARTMENT - INTRODUCTION.

Slides:

Advertisements

Similar presentations

WELCOME TO: HOW TO BE THE BEST SITE SPECIALIST EVER! Presented by: Ben Myrstol.

Advertisements

On the Telephone! On The Telephone.

Telephone Skills.

R ESTAURANT M ANAGEMENT (HM 432) CHAPTER 3 Communicating Effectively as a Leader and a Manager.

Billing & Documentation for Professional Charges for Clinical Trials.

Friends Road Medical Practice Patient Reference Group / Patient Survey Results 2013/14: Process for establishing the Patient Reference Group (PRG) included.

Diversity, Patient Rights and Confidentiality. “You have the Right” The Basic Rights all Patients are entitled to while entrusting their care to us.

SYSTEM OF MEDICAL RECORDS AT HINDU RAO HOSPITAL, DELHI BY SATENDRA KUMAR CHIEF MEDICAL RECORD OFFICER HINDU RAO HOSPITAL DELHI.

MEDICAL RECORDS MANAGEMENT IN EYE CARE SERVICES 4.Designing Medical Record Forms & Folders (According to Major Eye Diseases)

EFFECTIVE DELEGATION AND SUPERVISION

Provided by the LAUSD Food Services Division

Care Coordination Program for Heart Failure Susan Levine RN Director Clinical Resource Management Carolyn Timmons BSN,RN Lead Clinical Care Coordinator.

THE SUBSTITUTE TEACHER. Your Role is Critical On any given day 10% of American classrooms have substitute teachers. 5-10% of a students educational career.

MEDICAL RECORDS MANAGEMENT IN EYE CARE SERVICES

MEDICAL RECORDS MANAGEMENT IN EYE CARE SERVICES 3.Planning Job & Function.

MANAGING INFORMATION SYSTEM IN HIS IN DEVELOPING COUNTRIES.

MEDICAL RECORDS MANAGEMENT IN EYE CARE SERVICES 9.Problems Related to Medical Records & Management.

Common Sense Customer Service All the people we come into contact with during the day are our customers. Customers include students, parents, visitors,

Emergency Unit Management: a guide to better practice Basil Bonner Head: Emergency Unit Milnerton Medi-Clinic.

LONG TERM CARE AND THE NURSING ASSISTANT’S ROLE.

Module 3. Session 2 Introduction to quality in health care.

Introduction Veterinary practice can be a highly structured environment that provides an excellent career for all team members. Goal is to provide superb.

Outcome 5 - Customer Service1 The importance of providing effective customer service Customer service is important because:  The customer can go elsewhere.

Welcome. Human Resources Role General information Marianne Lingwood Public Health Registrars.

ARAVIND EYE CARE SYSTEM Aravind Eye Hospital & Postgraduate Institute of Ophthalmology ARAVIND EYE CARE SYSTEM Aravind Eye Hospital & Postgraduate Institute.

New Ways of Defining and Measuring Waiting Times Applying the Scottish Executive Health Department Guidance.

Customer care 1. Objectives Understand customer and his needs Taking care of customer to his satisfaction Listening to customer Complaint handling

ROLE OF THE NURSE AIDE IN LONG-TERM CARE. Settings where the CNA may work Acute or subacute care (Hospitals and surgical centers) Outpatient Care Rehabilitation.

‘Developing the appraisal process in the wider context of the Sport and Fitness sector of Higher Education’. Welcome & Introductions.

2 The Nursing Assistant and The Care Team 1. Identify the members of the care team and describe how the care team works together to provide care Define.

Leadership Presentation: Volunteer Services and PACU Meg Tiongco December 2, 2008.

Copyright © 2008 Delmar Learning. All rights reserved. Unit 7 Communication Skills.

Activity 3: Skills map.

© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

Effective Communication and Instructional Techniques Dr. Eli Collins-Brown AET520 Instructional Strategies in Adult Education and Training University of.

Interview Preparation Guide. Page 2 Does the idea of going to a job interview make you feel a little uncomfortable? Many people find that it is the hardest.

Paramedic Inter Facility Transfer Training ( Section 2 Medical Direction and QI )

Francis Inquiry Recommendations What are the implications for all of us in our everyday work?

Copyright © 2008 Delmar Learning. All rights reserved. UNIT 7 COMMUNICATION SKILLS.

Beaver County Single Point of Accountability Crisis Response Protocol 1.

Hospital Public Relations Dr. (Lt Col) Sarder Mahmud Hossain, PhD (Retd) Associate Professor NUB.

First Impressions and an Ethical Foundation

P 4 5 The Role of the Anticoagulation Administrator ‘The Kettering Way’ By Julie Thurland.

Walking the Fine Line NYS LTCOP Thin Blue Lines… NYS LTCOP 2010.

Project BOOST 72-hour Telephone Follow-Up Instruction Amit Patel, MD, FACP, SFHM Chithra Perumalswami, MD.

Hospital Administration. It is the management of the hospital as a business. The administration is made up of medical and health services managers (sometimes.

ROCKSTAR Medical Office Staff ROCKSTAR MEDICAL OFFICE STAFF.

Orientation to Business Administration Jeff Steele, LDO, ABOC, CPOT.

The Official Guide to Hairdressing and Barbering Level 2 NVQ, , © Cengage Learning 2013 Salon reception duties Chapter 4 Reception.

The use of volunteers in Dementia patients Lizzy Goad Psychology Coordinator Department of Clinical Psychology Salisbury District Hospital.

Effective Communication skills Prepared by Dr. Ali Issa Al Zahrani Leadership & Management Skills Training, Lusaka- Zambia 17 th -23 rd January, 2015.

Prepare and present a substance abuse awareness class BackNext Provide Training Enabling Learning Objective.

Future jobs By Romalane Neweh.

SHOPS is funded by the U.S. Agency for International Development. Abt Associates leads the project in collaboration with Banyan Global Jhpiego Marie Stopes.

BY BONDARENKO SVETLANA 9-A THE HOTEL RECEPTIONIST.

What is counselling & how does it differ from other forms of helping? Session Overview Aims: Define Counselling Identify how counselling differs from other.

Mitcham Medical Centre PATIENT SURVEY –Purpose of the survey was to assess the quality of our services and review areas requiring improvement –Survey.

Insert Hospital Name Volunteers in Emergency Departments Introduction Session Insert Vision/Mission Statement.

The Summary Care Record London Ambulance Service: Clinical Hub Pilot.

Communication & record keeping. Types of communication VerbalGiving instructions to others, talking to clients, taking messages WrittenConfirmation of.

EFFECTIVE DELEGATION AND SUPERVISION

Lim Sei cK. Interpersonal Skills In this section, we will discuss the skills you need to relate with others. “No man is an island.” This is very.

Communication Skills. Skills All Entrepreneurs Need Writing Speaking Listening Math (Basic)  Addition and Subtraction  Multiplication  Averages  Sales.

G.R.E.A.T. TM Consistent, Connected, System-wide Communication 1.

Telephone Skills.

Patient Medical Records

Module 17 Ethics in Health Care.

NURSE Nurses give care, advice and support to adults who are sick, injured or have physical disabilities. Entry Requirements You'll need: a degree in adult.

7. Communication.

Presentation transcript:

MEDICAL RECORDS MANAGEMENT IN EYE CARE SERVICES 2.MEDICAL RECORDS DEPARTMENT - INTRODUCTION

The Enquiry Counter The Enquiry counter is necessary for the patient to obtain information such as the location of various clinics, registration procedures, information pertaining to the hospital and public services. The counter should be staffed by an experienced person. The doctors and their departments, doctors on duty and any ongoing program should be displayed in a information board. Stretcher-trolleys or wheel chairs should be kept for patients who cannot walk. Advisable to have a list of Air, Bus and, Train timings at the counter. Guide map of the city may be very helpful to assist patients in visiting places of interest.

Qualities of a Medical Records Staff Qualities of Medical records Staff: A high sense of personal grooming. Physical Fitness. Self confidence. Communication. (Should be correct and clear) Remain calm in all situations. Ability to remember names and faces of regular patients. Good Manners. Quick decision making ability.

Handling Telephones Clarity of speech. Concentration/ application and quickness. Cheerfulness. Careful and polite.

Key points to remember The enquiry counter in medical records department is indispensable to disseminate information. The medical record assistant should be a role model in mannerism with immense patience to listen to a patient’s innumerable queries. The medical records assistant is often the first contact point with the public and the reputation of the hospital is linked with the behavior of the staff. The staff should be more knowledgeable about the location of all facilities and activities of the outpatient and inpatient departments. While handling and speaking over the telephone, he/she should be more attentive and should have clarity of speech.

Answer the following 1.Identify the purpose of enquiry counter in medical records department. 2.Discuss the role of a medical records assistant in the enquiry counter. 3.Discuss the qualities of a medical records staff. 4.How you will diplomatically deal with an unnerving patient.

Thank you