Incorporating links to ISO 9001 into manufacturing process models using IDEF 9000 M 王偉豪 M 徐巧蓉 M 徐啟桓 M 張書維 M 張仁傑

Outline Introduction Introduction Implementation of ISO 9001 Implementation of ISO 9001 Fulfil Order Process Fulfil Order Process ISO 9001 in a Fulfil Order Process ISO 9001 in a Fulfil Order Process Selection of an appropriate modeling technique Selection of an appropriate modeling technique The criteria of IDEF 9000 The criteria of IDEF 9000 Conclusion Conclusion

Introduction The ISO 9000 series is a standard and the requirements are described in ISO The ISO 9000 series is a standard and the requirements are described in ISO Understanding ISO 9001 quality management systems from a system viewpoint is important. Understanding ISO 9001 quality management systems from a system viewpoint is important. Identify the activities and flows that are controlled by ISO Identify the activities and flows that are controlled by ISO 9001.

Implementation of ISO 9001 The four ways of approaches to ISO 9001 implementation. The four ways of approaches to ISO 9001 implementation. 1. Simply following what standard dictates. 2. Documenting what you do in response to the requirements of ISO Limited documentation of the business process to meet the requirements of ISO Creating an integrated management system that covers all processes and, where relevant, addresses the requirements of ISO 9001.

Implementation of ISO 9001 Business process design incorporating ISO Business process design incorporating ISO Outputs to customer may be seen as business processes. 2. Quality management systems should be aligned with business processes. 3. The relation between process hierarchy, business process and quality management system approaches.

Implementation of ISO 9001 ARIS and ISO 9001 ARIS and ISO The Architecture of Integrated Information System. 2. A methodology that facilitates the specification and implementation of information systems to support business process. 3. ARIS methodology is not applied with sole intention of becoming ISO 9001 registered.

Implementation of ISO 9001 GRAI methodology and ISO 9001 GRAI methodology and ISO Themethodology that is considered as an enterprise modelling technique and has developed to model decision-flow processes in the domain of production management systems. 1. The methodology that is considered as an enterprise modelling technique and has developed to model decision-flow processes in the domain of production management systems. 2. To deploy quality procedures and link them to the relevant business processes.

Implementation of ISO 9001 IEM and ISO 9001 IEM and ISO A modeling method based on integrated enterprise modelling (IEM). 2. It is related to the 20 sections of the ISO 9001:1994 quality standard. 3. The approach models business processes using product, order and resource. 4. Main benefit is an improved understanding of the enterprise through the modelling process

Implementation of ISO 9001 Implications and current issues Implications and current issues 1. Take a systemic view of an organization. 2. Not necessarily document procedures and instructions.

Fulfil Order Process (FOP) The CIM-OSA standard defines three fundamental types of business process as Manage-, Operate-, and Support-type business process. Their relationship are shown in figure 1. The CIM-OSA standard defines three fundamental types of business process as Manage-, Operate-, and Support-type business process. Their relationship are shown in figure 1.

Fulfil Order Process (FOP)

A Fulfil Order Process turns an order into a finished product or service and delivers it into the customer. A Fulfil Order Process turns an order into a finished product or service and delivers it into the customer. It includes the flow of both the material and the information. It includes the flow of both the material and the information. The systems parameters of FOP are source, input, process, transformation, output, receiver and feedback. The systems parameters of FOP are source, input, process, transformation, output, receiver and feedback.

Fulfil Order Process (FOP)

FOP can be modeled using a function view. FOP can be modeled using a function view. The function view primary concentrates on activities and tasks. The function view primary concentrates on activities and tasks.

ISO 9001 in a FOP

There are some relationships between the ISO 9001 requirements and the FOP. There are some relationships between the ISO 9001 requirements and the FOP. 1. Directly relevant ： verifying, testing 2. Indirectly relevant ： in the non-operating /non-fulfil-order part 3. Not relevant ： Management commitment, Design and development

ISO 9001 in a FOP Source related to an ISO 9001 oriented FOP Source related to an ISO 9001 oriented FOP Both suppliers and document production are sources Both suppliers and document production are sources Inputs of an ISO 9001 oriented FOP Inputs of an ISO 9001 oriented FOP Policies, practices, derived documents and reference documents Policies, practices, derived documents and reference documents

ISO 9001 in a FOP Processes and transformation in an ISO 9001 oriented FOP Processes and transformation in an ISO 9001 oriented FOP Validating, verifying, monitoring, identifying, testing, inspecting, handling, packing and storing. Validating, verifying, monitoring, identifying, testing, inspecting, handling, packing and storing. Output of activities in an ISO 9001 oriented FOP Output of activities in an ISO 9001 oriented FOP Descriptive document, checksheet Descriptive document, checksheet

ISO 9001 in a FOP Receiver of an ISO 9001 oriented FOP Receiver of an ISO 9001 oriented FOP External customer, supplier and stockholders External customer, supplier and stockholders Feedback in an ISO 9001 oriented FOP Feedback in an ISO 9001 oriented FOP Can be thought of as a kind of input from a receiver Can be thought of as a kind of input from a receiver

ISO 9001 in a FOP Criteria for modeling ISO 9001 in a FOP Criteria for modeling ISO 9001 in a FOP Identify and distinguish between activities that are constrained and so do information and objects. Identify and distinguish between activities that are constrained and so do information and objects. Show the decomposed information as graphical labels and any form of information must be shown as different types of input to an activity. Show the decomposed information as graphical labels and any form of information must be shown as different types of input to an activity. Link the decomposed activities and information to individual requirement of ISO Link the decomposed activities and information to individual requirement of ISO 9001.

Selection of an appropriate modeling technique Applicability to model a Fulfil Order Process Applicability to model a Fulfil Order Process Appropriateness to highlight ISO 9001 criteria Appropriateness to highlight ISO 9001 criteria IDEF 0 is the most appropriate modeling technique IDEF 0 is the most appropriate modeling technique

Introduction to IDEF 0 - Ⅰ Function-based Function-based The structure of IDEF 0 ： The structure of IDEF 0 ： node index node index context diagram (A-0) context diagram (A-0) function diagrams function diagrams

Introduction to IDEF 0 - Ⅱ Left ： input Left ： input Right ： output Right ： output Top ： control Top ： control Bottom ： mechanism Bottom ： mechanism

The criteria of IDEF Ⅰ Either this box or any subordinate box is controlled by ISO 9001 Either this box or any subordinate box is controlled by ISO 9001

The criteria of IDEF Ⅱ The labelling of arrows controlled by ISO 9001 The labelling of arrows controlled by ISO 9001

The criteria of IDEF Ⅲ The arrows should only be branched at the required level of detail. The arrows should only be branched at the required level of detail.

Conclusion Simply documenting what an organization does in response to ISO 9001 is still one of the most common approaches adopted. Simply documenting what an organization does in response to ISO 9001 is still one of the most common approaches adopted. During the design/redesign of business processes, currents approaches do not provide for a systemic consideration of process-based quality management systems and do not establish the links to the requirements of ISO During the design/redesign of business processes, currents approaches do not provide for a systemic consideration of process-based quality management systems and do not establish the links to the requirements of ISO 9001.

Conclusion This paper described the principles of an enhanced version of the modeling technique IDEF 0 together with its method of use. The version, called IDEF This paper described the principles of an enhanced version of the modeling technique IDEF 0 together with its method of use. The version, called IDEF 「 Model reuse 」 is not enabled by simply developing static IDEF models. The issue of process dynamics also needs to be addressed to gain real benefits of process modeling. 「 Model reuse 」 is not enabled by simply developing static IDEF models. The issue of process dynamics also needs to be addressed to gain real benefits of process modeling.