Monitoring and Evaluation of Electronic Resource Use Unit 1.0: Introduction

Welcome Introductions Housekeeping Name badges? House rules? 2

Workshop aim is to: enable participants to access and interpret usage data from publishers’ and INASP’s databases introduce participants to Evidence Base’s eVALUEd toolkit ensure participants are able to access and use toolkit resources discuss how quantitative and qualitative data can be used by institutions and library consortia 3

Workshop output: Agree a plan for next steps at institutional and consortium level e.g. – Identify a working group which will be responsible for on-going M&E activities for the consortium – Agree reports (both quantitative and qualitative) to be produced at institutional and consortial levels which will result in appropriate actions (e.g. promotion of resources, access troubleshooting) Update other workshop participants, consortium and INASP 6 – 8 months later at review meeting (face to face or online). 4

Who is it for? Consortium members from representative libraries providing electronic information services who need to – Collect information about the use of the services (online resources) they provide – Interpret the information they collect – Act on the information they obtain, to provide appropriate resources and services for their users 5

The workshop is NOT for – Library staff who are not yet offering electronic information services – Library staff who have no experience of using online resources The workshop is NOT about – How to provide and troubleshoot electronic information services – Promoting your service – Learning search skills 6

Workshop structure Day 1 – Introduction and quantitative data Day 2 – Using the eVALUEd toolkit and qualitative data Day 3 – Putting it into practice – application of evaluation information to institutional and consortial issues 7

Workshop schedule In your handbooks 8

Terminology Electronic information resources Electronic information services Electronic library services Electronic resources Online resources Electronic resource subscriptions Use / usage 9

What is the workshop about? Monitoring Evaluation Online resource use – Not evaluating the resources themselves Quantitative data Qualitative data 10

Monitoring Knowing what is happening For example: how many people use online resources? which departments do they come from? which resources do they use? when do they use them? where do they use them? 11

Evaluating Understanding what is happening For example: why are some resources popular? why do some resources never get used? is your service good value for money? are you meeting your organisation’s objectives? 12

Quantitative data Provides facts Uses statistics Can be a basis for the collection of qualitative data For example: Statistics of log-ins, number of bookings for computer, number of hours a week that service is available 13

Qualitative data Comments, ideas, suggestions People’s perceptions Provides reasons for facts revealed by quantitative data For example: Contents of your suggestions box, recording of an interview, responses to survey questions 14

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