Technology and Productivity
What Are the Potential Benefits of Technology?
What Are the Potential Drawbacks of Automation?
National Challenge Emphasis on short-term business planning Industry has limited ability to access and apply state-of-the-art research findings Education crisis presents technological challenge in the future Increased technology transfers to developing countries
Technology Strategy for PI Long-range planning for modernization of the organization’s productive core and its key interface and support functions Holistic view on product/service process technology Technology strategy for improving an organization’s distinctive competence and its potential competitive advantage
Evaluating Values of Technology Strategic impact – new market, competitive position, market share Customer impact – selection, price, quality, convenience, speed, etc. Financial impact – cost, profit, ROI Operating impact – efficiency Social impact – job, health, safety, environment
What Are the Costs and Values of Technology?
Technology for Productivity Improvement Five interdependent dimensions: Product/service design Physical production/service processes Information systems Management technology Product materials technology
Applications of Technology for PI – An Example
Product Design Technology for Productivity Improvement Computer-Aided Design (CAD) Rapid prototyping Virtual collaboration and communication for designers, cross-functional teams, suppliers, customers – web, groupware, instant messaging, project management, etc. Database and data warehouse for enterprise integration and data mining
Process Technology for Productivity Improvement Manufacturing (AMT) Numerically-controlled machines (NC) Flexible manufacturing systems (FMS) Cellular systems Computer-integrated manufacturing systems (CIM) Robots
Application of Technology in Manufacturing - Examples Welding Painting Lasers Fabrication Assembly Material Handling and storage Measurement and tracking systems
Automation in Distribution Automated Storage and Retrieval System (AS/RS) Automated Guided Vehicle System (AGVS) Point of Sales (POS) system Tracking system (e.g. UPS) Radio-Frequency Identification (RFID) system
Process Technology for Productivity Improvement Service Automated/computerized equipment Automated software systems Telecommunication systems Hand-held devices Software systems Internet
Applications of Technology in Services - Examples Billing and Payment On-line services Document transfer Order taking and tracking Customer service Application processing
Information System Technology for Productivity Improvement Application Software Systems Enterprise Resource Planning (ERP) Supply Chain Management (SCM) Customer Relationship Management (CRM) Advanced Planning & Scheduling (APS)
What Are the Key Functions of those Software Systems?
Management Technology for Productivity Improvement Standardization Continuous improvement/Kaizen Process mapping/improvement Project management Just-in-time Six sigma Knowledge Management
What Are Those Management Technologies?
Product Materials Technology for Productivity Improvement Ferrous metals Aluminum and Alloys Titanium Plastics Composite materials Ceramics Coatings and finishes
How to Develop Leadership in Technology for Managers?