is a shortened form of electronic mail allowing you to send messages over the internet, store and retrieve messages which you have received. So Why Use ??? Companies use to communicate with customers and employees, solicit additional business and communicate with business partners. Businesses use to communicate with customers about their accounts. Businesses use to send messages to employees about changes within the business that are important to them.

Sales – Businesses customers to advise them of new service offerings. Marketing – Business products and services are marketed via . Partnerships – Businesses create partnerships when products are complementary making their everyday life easier. Publications – Companies use to drive visitors to their website.

1.Professionalism – use proper language so your company keeps a professional image 2. Efficiency-writing an to the point avoids unnecessary wording. 3. Protection from liability to make an employee aware of risks and to avoid the possibility of a law suit.

To: Subject: Message:

TO: Sometimes in the business world, you might have to send an to a person you have never met before. Try to learn the person’s gender If you know the person’s gender, address your to “Dear Sir” or “Dear Madam”. Sometimes you can get information over the phone. When in doubt call. Try to learn the recipient’s last name. Address your to Mr. Smith or Ms. Wade. The title of Ms. Is appropriate for married and unmarried women. Use caution, and do not include incorrect information. If you do not know the address of your use “To Whom It May Concern” when you have no information regarding gender, name or title.

SUBJECT FIELD Use the subject field to indicate content and purpose Keep the subject short and to the point

WHY ARE YOU MAD AT ME WHY ARE YOU YELLING???? Capital letters looks as if you’re shouting at the person. TYPE IN ALL CAPS CAPS DO NOT TYPE IN ALL CAPITAL LETTERS

DO NOT GET TOO WORDY OR SLOPPY Type a sloppy . Keep messages brief and to the point

Do not attach unnecessary files Do not reply to all Do not pass along confidential information Do not recall a message Do not forward or pass on virus hoaxes and chain letters

DOs Be concise Answer questions Check spelling, grammar and punctuation Answer messages in a timely fashion Use a meaningful subject 0