Chapter 1-Operations Management

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Presentation transcript:

Chapter 1-Operations Management Operation management is the activities, decisions and responsibilities of managing the productions and delivery of products and services. Operation functions is the arrangement of resources that are devoted to the production and delivery of products and services.

Operations in organization Operation management is one of the three core functions of any organizations. The marketing( including sales) functions The product and services development function Operation functions.it is responsible of fulfilling customers request for services through the production and delivery of product and services. Support functions of any organizations facilitate the working of core functions for example accounting, finance and human resource.

Input-transformation-output process Transformed resources , Material Information customers The transformation process Input resources Output resources Customers Transforming resources Facilities and staff

Inputs and outputs, pp. 8-11 Transformation model describes operations in terms of their input resources, transforming process and output of goods and services. Transformed and transforming resources are the form of Input materials. Transformed resources are the treated or the converted in a process it is the mixture of material ,information and customers. Transforming resources act upon the transformed resources( facilities and staff).

Output form of the process is product and services Tangibility distinguishes between the product and services. products are tangible and services are intangible. products can be stored but services can not be stored.

Characteristics of operations process. Pp16-17 4v`s of operation process Volume of their inputs Variety of the outputs Variations of demand in the output The degree of visibility the customers have of the production of the product and services. Note :-go through the case study of DVD1 . Consult block 2 page 22 for the application of these case studies.