Introduction to Management Welcome to MT140 Introduction to Management Unit 10 Seminar Reflection This seminar is being recorded

Instructor Contact Information Professor: Dr. Janis McFaul Home/ Office Phone: 248-449-8319 Email: jmcfaul@kaplan.edu Office Hours: Monday-Friday from 10:00 a.m. – 4:00 p.m. or by appointment Kaplan Technical Support: 1-866-348-1196 You don’t need to wait until office hours to contact me! I check my email several times a day and I welcome your telephone calls! If you have a question, don’t wait! Ask immediately. 2

Agenda Review of Unit 9 General Questions and Announcements Introduction Key Concepts and Topics/ Questions and Answers Identify Special Concerns in Area(s) of Interest/ Questions and Answers Farewell Conclusion of Seminar

Unit 9 Review: Communication Communication - the transmission of information and meaning from one party to another through the use of shared symbols One-Way Communication - a process in which information flows in only one direction - from the sender to the receiver, with no feedback loop Two-Way Communication - a process in which information flows in two directions - the receiver provides feedback, and the sender is receptive to the feedback

Unit 9 Review: Interpersonal Communication Pitfalls Perception - the process of receiving and interpreting information Filtering - the process of withholding, ignoring, or distorting information

Unit 9 Review: Verbal Behavior Clear, slow speech. Enunciate each word. Do not use colloquial expressions. Repetition. Repeat each important idea using different words to explain the same concept. Simple sentences. Avoid compound, long sentences. Active verbs. Avoid passive verbs.

Any questions ?

Introduction In this unit, you are encouraged to engage in personal reflection, considering how the course has impacted you personally, academically, and professionally.

Seminar Item 1 Reflection of key concepts and topics learned throughout the course. Please take a moment and share your thoughts and impressions with each other.

Seminar Item 2 Identify the special topics of concern in your area of interest. Please take a few minutes and identify those things we covered that especially pertain to your area of interest.

Unit 1: Introduction to Management In Unit 1, we established our classroom community and introduced ourselves to each other. We reviewed the course syllabus and other important start of class information. We learned how to retrieve documents from Doc Sharing and how to name files with the Kaplan file-naming conventions. We learned how to submit an assignment for grading into the unit Dropbox. These are necessary activities for successful work in class.

Unit 2: Foundations of Management In Unit 2, we examined the environmental forces that shape the business organization. It is within these environmental forces that the manager must work to pursue the overall goals of the business organization. We learned that the business organization is an open system, constantly exchanging information with both its macroenvironment and its competitive environment. We examined major management theories over time and saw how they apply to the modern business organization.

Unit 3 Planning In Unit 3, we introduced the four functions of management: Planning, Organizing, Leading, and Controlling (POLC). We began this examination by looking at the first of these, the Planning function. We learned that strategic, tactical, and operational plans are all essential to the management of a business organization and that each must be in pursuit of the overall goals of the business. We discovered that each of these occur at different levels of the organization. We also looked at a popular planning tool, the SWOT analysis for examining a business’ strengths, weaknesses, opportunities and threats.

Unit 3: Planning We discovered that each of these occur at different levels of the organization. We also looked at a popular planning tool, the SWOT analysis for examining a business’ strengths, weaknesses, opportunities and threats.

Unit 4: Organizing In Unit 4, we examined the second of our four functions of management (POLC), Organizing. We examined the different ways a business organization can be structured and some implications for the choice of structure. We looked at vertical and horizontal organizations and examined the characteristics of each. And, we looked at the different levels of authority and the process of delegation.

Unit 5: Leading In Unit 5, we looked at the third function of management (POLC), Leading. We examined the traits of a good leader and learned how essential vision is to the leadership process. We studied different styles of leadership and how good leaders lead and motivate employees to work together towards the goals of the organization.

Unit 6: Control In the Unit 6, we examined our last management function (POLC), Control. We learned the importance of accurate control systems at each level of the business organization. We also learned the features of some basic control systems that work to ensure successful achievement of the organization’s goals and the importance to good measurement within the control process.

Unit 7: Effective Teams In Unit 7, we studied the special advantages that groups working together as teams bring to the workplace. We also looked at some different types of teams at different levels within the organization and what they do. We examined some potential problems that can develop within teams and some things managers can do to promote healthy teamwork within their organizations.

Unit 8 In Unit 8, we approached the subject of ethics and the responsibilities that businesses have to be good corporate citizens within their communities. We looked at the special responsibilities that managers have to serve as exemplary models of ethical leadership conduct as well as creating an effective ethical climate within their organizations. This includes good corporate ethics standards, ethics codes, and ethics programs.

Unit 8 We also examined the role of corporate social responsibility in the life of the business. Finally, we examined the important topic of diversity in the workplace and how good managers can embrace diversity to build better and more competitive organizations.

Unit 9: Communication In the Unit 9, we examined the twin challenges of good communications and managing change within business organizations. We learned the essentials of good communications practices and how to avoid communications pitfalls. We also looked at the element of change within organizations and the need for this change to be effectively managed to motivate employees to support organizational goals and to minimize resistance to needed changes.

Unit 10: Reflection In this final unit, we reflect of the past 9 units and what we have learned about foundations of business management and how this may be applied to help us become better managers and better management students.

Unit 10 In our final Unit 10, it is a time for personal reflection. How has this course benefited you personally and professionally? Consider how this course will assist you as you go forward. Will this make you a better employee or a better manager? Will the things you have learned here prove useful to you as you seek more responsible work opportunities? Will they provide you with more managerial tools in your work? It is in the application of knowledge that one gains the real purpose in learning.

Assignment Questions and Answers There are two graded assignments in Unit 10: Review Quiz Discussion Assignment Are there questions concerning how you are expected to complete and submit these assignments?

CONGRATULATIONS! To All,   To All, As we enter our final week of class; it is a time to pause and to congratulate yourself on your victory. Although this is a first step, it is so very important. Many never make this important decision to do this. Oh, they dream or talk about it but they never put arms and legs to their dreams and thus, their dreams remain an illusion. Others started this class but quickly were unable to make the sacrifices in time and effort to do this. Still others grew tired after a few weeks since this is not an instant victory and they too, dropped out along the way. This leaves you and the rest of this class! Congratulations! You now have proven to yourselves that you can successfully do this. I am so very proud of you all.

Thank You for Joining Me This Evening! Good Night All!