A pilot project focused on the needs of people living and/ or interested in the ward of Norbiton. A ‘Local Integrated Service’. A new way of working to pool budgets and resources across different organisations An opportunity for the Norbiton community to take more control over resources in their area Bottom up, with community led priorities driving work forward National Context -Localism Bill, devolution of power and “community led commissioning”. A proposal was put in to Cabinet Office in August Concern over deprivation and child poverty in Norbiton. LIS seen as a good opportunity to make a difference and tackle inequalities in partnership It’s now embedded as part of the ‘One Kingston’ programme What is One Norbiton Working Together?

According to Cabinet Office, Kingston’s Local Integrated Service approach is unique, compared with other LIS areas. It has no pre-existing agenda and therefore is supporting the community to drive the agenda forward. Its different to anything we have done before, because we have partners around the table seeking to address the needs of the most vulnerable by working with an entire ward How is it different?

The journey so far... 1.Developed a Professional’s Working Group This is made up of people representing Kingston University, Royal Borough Kingston Council, Kingston Voluntary Action, NHS Kingston, Metropolitan Police, The Cabinet Office and Kingston Chamber of Commerce. 2.Developed a ‘Member and Officers’ Group to keep local councillors informed and involved 3.31 st March Soft Launch in Norbiton Children’s Centre with Lord Adebowale 4. Engagement activities throughout April 5. Initial training provided to Community Members

Professional’s Working Group (PWG) Includes representatives from; Royal Borough Kingston Council Kingston University, NHS Kingston, Metropolitan Police, The Cabinet Office, Kingston Voluntary Action and Kingston Chamber of Commerce Project Structure Member Officer Group Includes PWG and 6 Councillors Community Working Group Includes people who live, work, play or study in Norbiton Project Manager External Evaluation by Kingston University Project Board (Project Leads and Project Manager) Project Sponsor Kingston Strategic Partnership

The journey so far st June event inviting people to design a journey planner and form a Community Working Group 7. Community Working Group (CWG) formed 8. Desk top research on identifying themes from previous research carried out

Prioritisation Exercise Time and resources were limited (6 weeks to prioritise main areas to work on) no funding or other resource available to carry out what would need approx £30k and 18 months to do full and robust Community Research Therefore, 9 reports from already established research and consultation pieces carried out in and around Norbiton were used to identify themes for the community to then prioritise 11 themes were identified and placed into honeycomb chart (below). Prioritisation exercise was then designed to identify top areas from the already established researched themes.

Prioritisation Exercise What else? Your ideas What else? Your solutions

Emerging Priorities identified so far Top 3 =, Housing Issues, Police and Safety and Maintenance of communal areas

Emerging Priorities identified so far Top 3 = Housing Issues,Police and Safety, Maintenance of communal areas

Examples of places the survey has been taken to Norbiton Children’s Centre Residents in Norbiton Tamil Elders Group (Shiraz Mirza Hall) St John’s Street Café Cambridge Road Estate Fun Day Norbiton Businesses Online survey (created by the Community Working Group) Residents in Norbiton

Our shared learning. Community Working Group’s feedback on carrying out the prioritisation exercise Pros “That it was conducted by residents and community members” “It created a new group of people interested in Norbiton and its future” “Involving ordinary people/consumers of public services in a structured but simple way” “The public were not required to give their name and address. They were under no pressure to respond immediately” Cons “The need perhaps for a more scientific sampling and validation of themes being taken forward”. “It focused minds on a limited number of issues” “That only 1% contributed. No age; sex; ethnicity gathered. “Unsure whether a representative sample was consulted” “The lack of range/choice not allowing people to pick their own topic. Lack of individual data” Conclusion The Community Working Group wish to work on the priorities identified so far whilst they form as an independent group with a formal Terms of Reference and governance structure. However, they also wish to carry out further more in depth and robust research into the needs of Norbiton community members to continue to inform their decision making processes.

Resources allocated so far Community’s voluntary time Professional’s Working Group member’s time Turning Point’s consultation exercise (£14k) Equalities and Community Engagement Team time Neighbourhood Management time Kingston University (NHS funded £2k and Kingston University Innovation voucher £2k)

In summary, benefits so far Improved partnership working Better informed about community priorities (from previous research and prioritisation exercise) ‘Community Voice’ of Norbiton has started to develop Engaged community in carrying out research Community designed, developed and own their online research tool and community ‘One Norbiton Working Together’ website

Next steps Share the community priorities with our partners Priorities will be analysed and confirmed by Community Working Group and officers facilitating this work Project Sponsor David Smith will be back to Kingston Strategic Partnership to discuss priority results and resources (on 10 th October) Community wish us to investigate how we may carry out full robust community research in the Norbiton area, including targeting most vulnerable for more qualitative in depth research on prioritise If existing resources cannot be identified, Cabinet Office will be asked to support work with additional support i.e. independent accountant who may scrutinise budgets and help with Neighbourhood Budget bid. NB Expressed interest in Community Budgets, linked with L&C services

What does success look like to the community? Understanding the needs and priorities of the Norbiton community Having involvement and influence over services and service providers community members’ recorded comments at 1 st June event “We will have more of a sense of ownership of services” “It involves everyone to help each other build and sustain a better society ” “The community will benefit by resources being used better” “This helps represent the community”

Themes Housing Issues Police and Safety Maintenance and Condition of Communal Areas

Policing and Safety (Including Reducing discrimination, reducing vandalism and deliberate damage. Feeling safe) Policing and Safety (Including Reducing discrimination, reducing vandalism and deliberate damage. Feeling safe) Affordable Exercise (Including cheaper opportunities to exercise locally i.e. group classes. Health promotion and learning about health benefits of physical activity) Affordable Exercise (Including cheaper opportunities to exercise locally i.e. group classes. Health promotion and learning about health benefits of physical activity) Housing Issues (Including affordable housing available, quality of housing and meeting decent homes standard, overcrowding, people having a representative voice). Housing Issues (Including affordable housing available, quality of housing and meeting decent homes standard, overcrowding, people having a representative voice). Parenting Skills and Support (Including Parenting courses, Affordable childcare, help for families experiencing Child poverty) Parenting Skills and Support (Including Parenting courses, Affordable childcare, help for families experiencing Child poverty) Youth Activities Including young people having affordable activities available to them. Places for kids to play. Reducing amount teenagers hang around the streets. Youth Activities Including young people having affordable activities available to them. Places for kids to play. Reducing amount teenagers hang around the streets. Employment Support and Income Maximisation (Including help to get back to work, improve employment opportunities for local people. Making the most of welfare benefits and other money matters available to people). Employment Support and Income Maximisation (Including help to get back to work, improve employment opportunities for local people. Making the most of welfare benefits and other money matters available to people). Healthy Eating and Affordable Healthy Food (Including affordable fresh fruit and vegetables, affordable organic food. Health promotion and learning about health benefits of eating healthy) Healthy Eating and Affordable Healthy Food (Including affordable fresh fruit and vegetables, affordable organic food. Health promotion and learning about health benefits of eating healthy) Mental Health Improvement and Reducing Isolation (Including reducing loneliness experienced by older people, helping people who experience mental distress or illness, places for people with mental health experience to meet and gain support) Mental Health Improvement and Reducing Isolation (Including reducing loneliness experienced by older people, helping people who experience mental distress or illness, places for people with mental health experience to meet and gain support) Diversity, Inclusion and Community Spirit (Including knowing local people, neighbours. Getting along with everyone. Feeling part of the community. People respecting each other. Getting involved in community matters. Community spaces or centres) Diversity, Inclusion and Community Spirit (Including knowing local people, neighbours. Getting along with everyone. Feeling part of the community. People respecting each other. Getting involved in community matters. Community spaces or centres) Maintenance and Condition of Public Areas Including cleanliness of communal areas. Repairs of local areas. More green space, places for kids to play and people to sit (benches), reducing dogs muck. Maintenance and Condition of Public Areas Including cleanliness of communal areas. Repairs of local areas. More green space, places for kids to play and people to sit (benches), reducing dogs muck. Information and Advice (Including timely information and advice, web sites, newsletters and advice services. Knowing what is going on in the community locally) Information and Advice (Including timely information and advice, web sites, newsletters and advice services. Knowing what is going on in the community locally)