Sodexo Remote Sites Induction For Onshore Employees Introductory Slide

Agenda WELCOME Introduction Mission and Our Ethical Principles OVERVIEW OF SODEXO…. Who We Are Our Values Who’s Who Within the Organisation WHAT SODEXO CAN OFFER YOU…. Our Commitments Reasons for Joining Sodexo Benefits HEALTH & SAFETY CULTURE TRAINING & DEVELOPMENT WHAT SODEXO EXPECT FROM YOU This is what we’ll cover today The induction presentation is meant to act as an introduction to working on this site, for this client and for us at Sodexo. It will introduce you to what we value at this site and what our client and Sodexo value too. We’ll go through who we are, what we value and will introduce you to the key people who will have an impact on your job here at Sodexo Remote Sites. We’ll also cover the benefits of working here and why we’re a great company to work for. Finally, we’ll introduce you to our Health and Safety Culture, what’s on offer from our Training and Development Team, and what we expect from you as a new employee.

Mission and Our Ethical Principles Our mission is to…. improve the Quality of Daily Life of everyone we serve – employees in the workplace, patients in hospital, students at schools and universities, prisoners in correctional facilities, soldiers in their barracks, or in the field contribute to the economic, social and environmental development of the communities, regions and countries where we operate Our ethical principles… loyalty respect for people transparency business integrity Read slide

About Sodexo Remote Sites These are some of the changes in company name that we’ve been through in the past few years You may recognise some of them or even see some of these old logos from time to time The quality of service and our approach to business has always been the same though!

Sodexo History Read Slide Sodexho was founded in 1966 by Pierre Bellon in Marseilles, France, building upon his family’s sixty years experience in ship handling. Its early work involved staff restaurants, schools and hospitals. 1985-1993: Sodexho established activities in the Americans, Japan, South Africa and Russia, and reinforced its presence in the rest of Central Europe 1995: Sodexho became world market leader in food service thanks to alliances with Gardner Merchant in the UK and Partena in Sweden 2002: on 3rd April Sodexho shares are listed on the New York Stock Exchange 2006: Sodexho, turned 40 and transformed a small family business into a global market leader 2008: The group changes its name from Sodexho Alliance to “Sodexo” Read Slide

About Sodexo Remote Sites. Sodexo Remote Sites offers some forty services, from technical maintenance to recreation, medical care, waste removal and water treatment. We can operate internationally and specialise providing multi-services in harsh environments and difficult operating conditions. We also offer innovative solutions in terms of maintenance, management and security systems – for example, our Multi-Pass smart card system . 380,000 Employees worldwide 34,000 Operating sites Operating in 80 countries Sodexo Remote Sites Scotland – 45 offshore units, 8 onshore units Read slide

Our Values Spirit of progress Excellence in service means finding every opportunity for improvement going the extra mile, taking the initiative, looking for better ways of doing things in our daily routine. It means learning from our mistakes when they occur. In these ways we each make progress and the company as a whole succeeds. Team spirit We believe strong teamwork is essential to deliver our service. Working together successfully means recognising our different qualities and skills. It depends on good communications, honesty and mutual respect, with everyone pulling together to achieve clear goals.  Service spirit We are proud to provide service to others. We take care in getting to know our clients and customers. We listen to their needs and pay attention to detail. We make ourselves available and responsive, welcoming and efficient. What we say is what we do, we believe we must always keep our promises. Read slide

Providing Quality Service Our Service Culture is very important to Sodexo. It makes us what we are as a company today. Below are some of the areas in which you can provide quality service: Safety The client and customer experience Service delivery First impression Read the paragraph at the top of the slide The client and the customer are at the heart of everything we do This means that your approach to: - Safety - Giving the right first impression - Doing your best to help our customers and clients - Working to the standards we set at this site - and delivering the best possible service All improve the quality of daily life for all of our customers Over the next few slides we’ll introduce you to some of the other people in our business that make this happen Unit or site standards Helping clients and customers

UK Divisional Director Who’s Who at Sodexo The Zone Team Lindsay Tocher Senior Vice President Ed Morrow Finance Manager Ian Russell UK Divisional Director Read out names and job titles

Technical Services Director Who’s Who at Sodexo The UK Leadership Team Mark Girling Technical Services Director Thomas Eriksson UK Finance Manager Read out names and job titles Ruth Hepburn HR Manager Alison Wood UK Sales Manager

Who’s Who at Sodexo Read out names and job titles Operations Ian Spence Senior Operations Manager Sue McIver Senior Operations Manager Graham Taylor Operations Manager John Fraser Operations Manager - Diamond Read out names and job titles Adrian Peacock Operations Manager Andy Bamford Operations Manager Rachel Watson Operations Manager Onshore Ali McEwan Operations Manager

Who’s Who at Sodexo Read out names and job titles HR Neil Adam Senior HR/Employment Law Advisor TBA HR Business Partner Domenico D’ambruoso Learning & Development Manager TBA HR Advisor Read out names and job titles Elaine Craigmyle HR Advisor Susan Thangaiah HR and Logistics Officer Ewelina Stanczuk HR Administrator

Who’s Who at Sodexo Read out names and job titles IFM & Payroll Lee Hart Technical Services Manager (Onshore) Jo Hunter IFM Co-ordinator Mark Alexander Payroll Assistant Malcolm Tait Payroll Manager Read out names and job titles Keith Pirie Technical Services Manager (Offshore) Carmen Fraser Architectural Solutions Manager

Recruiting Welcoming Rewarding Living Growing “Committed to You” We will inspire you to join Sodexo. Welcoming You will be welcomed as a valued member of our team. Rewarding You will be recognized for living our values and for helping us grow. Living We will enable you to flourish with us. These are our 5 key commitments to all staff Read each section on the ellipse Growing We will work with you to make your growth our priority.

Benefits Voluntary Benefits Sodexo Countdown Save Cash - Not Points Access to largest selection of Pre-purchase of stores’ own gift vouchers offering significant savings over face value Sodexo Countdown gives you access to offers online Telephone access to discounts At point of sale by showing you membership card at participating merchants throughout the UK and over 20 countries worldwide Refer to the Rewarding You brochure - these are some of the key benefits we offer people who work for us: Today we’re going to cover the Sodexo COUNTDOWN card Read bullet points The card isn’t like a traditional loyalty card, but you can use it on line, or show it at the till or load it with money and use it in shops or outlets across the country. When you qualify for the card (after 3 months service) a detailed information pack will be sent to you explaining how it works for each different retailer. There are also Thank You Cards, Long Service Awards and Why Don’t We suggestion schemes to help make working for us even better The next slide describes some of these other benefits. One of the world’s largest privilege shopping and service networks with over 75,000 outlets internationally offering savings between 5% and 50% to members. By teaming up with many of the high street’s biggest retailers, we offer an extensive range of benefits.

Annual Savings Illustration Read through some of the example savings

Travel Club Launched To further develop our Employee Value Proposition, the Travel Club has been launched with all employees of Sodexo Remotes Sites now entitled to extremely competitive rates on: Flights – international and domestic Hotel accommodation – at home and abroad Package holidays Tailored holidays Eurostar (train travel in Europe) Car hire – in the UK, and overseas Up to 15% off all travel insurance 5% off Tours (offered by preferred suppliers) www.thetravelclub.co.uk Read slide

New Employee Suggestion Scheme Launched New, “Why Don’t We…” cards launched to increase our recognition efforts…anyone going the extra mile is recognised with this spot award, sent the card to their home address and points uploaded to their online account. The reasons for their recognition are posted onto www.sodexoremotesites.com … Read slide

Thank You Cards New staff thank you cards launched to increase our recognition efforts…initial feedback is very positive with some excellent feedback and ideas being generated across the business… Read slide

Recognition & Reward Legal Access As part of our ongoing commitment to our employee engagement in Sodexo, we have decided to roll out Aberdein Considine & Company’s ‘Legal Access’ Scheme to all employees Legal Access’ is a staff discount scheme, which we hope will be of genuine and significant benefit to our employees and their families It offers a 15% discount in property, legal and financial services offered by the firm. The scheme also extends to members of our employees immediate family and they too will receive the full benefits available Each employee is entitled to a free will Read slide

THE EMPLOYEE ASSISTANCE PROGRAMME (EAP) Provides information, advice and counselling Independent Confidential Free An opportunity for personal development The Employee Assistance Programme is another benefit that you can access. The service provides counselling, information and advice on a range of subjects and is completely free and confidential. The next few slides explain how it works Hand out the PPC (Positive People Company) leaflet

THE EMPLOYEE ASSISTANCE PROGRAMME (EAP) When might you use the EAP? Anytime How do you access the EAP? Phone or online The services available General information (divorce, property, maternity leave, holiday problems etc) Child/dependent care enquiries (housing options, behavioural concerns, surviving teenagers, schooling & education choices etc) Legal enquiries (wills, powers of attorney, council tax, matrimonial etc) Financial enquiries (pensions, mortgage advice, investment advice, loan etc) Debt advice (bailiffs, credit rating, budgeting, bankruptcy etc) Read slide

PPC Online PPC = Positive People Company (the provider of the service) PPC is a programme under EAP Member-only website at www.ppconline.info Areas: Health and Well-being (e.g. nutrition, Stress etc) Personal Support (e.g. relationships etc) Work-Life (e.g. Change, retirement etc) Information, advice and fact-sheets Useful links to other sites Your confidentiality is assured, counsellors are bound by a strict code of ethics Your employer will not be informed Username: Sodexo P/W: Remote PPC = Positive People Company (the provider of the service) EAP = Employee Assistance Programme – the name for the range of services available The confidential helping or website will provide information on subjects ranging from debt advice and childcare assistance, to legal advice and benefits. Read bullet points

Health & Safety Health, Hygiene and Safety All employees should be clean and presentable at all times in the interests of hygiene and personal safety. Employees must co-operate with all safety procedures for both Company and Client. When required, protective clothing must be worn and employees will utilise all guards or other equipment provided for their safety. Hygiene standards must be maintained and at the request of the management employees will submit to medical examinations. You will receive an Health & Safety induction and be required to sit Health and Safety and Food Hygiene exams annually. In this way, your knowledge and skills will be kept up to date. This slide explains our commitments to Health and Safety and describes your forthcoming Health & Safety Induction which will take place over the next 2 weeks. Read slide

Health & Safety – HSEQ Strategy The HSEQ strategy is updated every year to help us focus on the things that will help us work more safely This is widely publicised and will be available to everyone

Health & Safety - New Incident Awareness Sharing Format New system initiated to provide more detailed information on safety incidents including pictures This is sent out to all sites shortly after the incident to improve shared learning and avoid recurrence at all units and to ensure timely shared learning

Training and Development GREAT! box This is a training kit for team member development. Inside the GREAT! Box you will find inner wallets that contain information and activity cards that can be used to train front line team members in line with key areas of our work. The GREAT! Box health and safety induction covers 16 essential areas that need to be completed in your first two weeks. Managers and team members can also discuss which other cards need to be completed depending on the needs of the team. Training Plan Each quarter training plans are forwarded to all sites. Currently there are 10 training courses available Appraisal Make the GREAT! box available for the new start to see. Read the slide

What Sodexo Expect From You We encourage you to enjoy your work and the experience of working with each other in a team, however we will not tolerate: Pranks and practical jokes: can result in the those targeted feeling intimidated and humiliated, may present unacceptable risks to the health and safety of all parties involved, and will expose the Company to several serious risks. Harassment and Bullying: “Harassment is any unwanted physical, verbal or non-verbal conduct which has the purpose or effect of diminishing an employee’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment” We will now watch the Dignity at Work film…. Read slide Either watch the DVD (5 mins) Or click on the Dignity at work image on screen Or access the HR website directly at http://www.sodexoremotesites.co.uk/hr/index.php Click on the ‘Dignity at Work’ option

Click on the logo to access the company handbook… http://www.sodexoremotesites.com/hr/Sodexo-Handbook/