June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Using Your LibQUAL+ Results Dr. Dawn Thistle Director of Library Services Assumption College

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Can we hear you now? Good!  Before you can report back to your community… –Web page –Newsletter article –Library Summit –Etc.  …you need to know the answers! (We heard them, but, according to the data, just what did they say?)

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Your Library Agenda (or why did you do LibQUAL+ in the first place?)  You already know where most of the problems are… or/and  You know you’re doing a good job and you want to be able to illustrate that! –Look for data that supports those perceptions –Then look for the surprises

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College What do you really want (need) to know?  Information Control  Library as Place  Affect of Service For each dimension, ask: –Who is unhappy / happy with your services? Faculty? Students? –Grads, undergrads, what year? –What academic disciplines give the lowest / highest grades? –What services / resources / facilities are problems or bragging points?

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Reviewing Your LibQUAL+ Data  Your Results Notebook –Aggregated, summary data and charts  Analytics--Institution Explorer  Raw numerical data from the Core Questions, Local questions and Demographics  Comments

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Results Notebook  Summary results with colorful visuals: –Radar charts –Thermometer graphs  Great for group presentations, i.e. Academic Council; Library Summit –Have the actual question wording handy –Make sure you REALLY understand how the graphs work

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Core Questions: Faculty 66 respondents

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College LibQUAL+ Analytics— Institution Explorer

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Analytics, cont. Analysis “On the Fly”

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Multi-Institution Comparison

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Numerical Data  Excel File  Norms Tables  SPSS File (if you requested it)

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Your Excel File Assumption College: 142 columns, 1111 rows Necessary?

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Edit Excel File: Remove unneeded columns Sort data

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Continue to Edit: Add formulas Some of this can be done with the Analytics tool (but you can’t search by custom disciplines)

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Excel Graphs  After you have edited your spreadsheets you can create graphs at a very granular level –i.e. what do business faculty think about our Affect of Service? –i.e. how do graduate students feel about the Library as Place?

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Perceived vs. Desired Service Level (Means)

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College User Groups First Year

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Information Control User Group Gaps

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Associate Professor: Information Control

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Age Groups—Gaps Overall vs. Information Control Perceived Desired Minimum

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Superiority Mean by User Group Affect of Service

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Norms Tables from LibQual+ Website  You can compare your results with those of all other participants by year  LibQUAL+ norms have been tested and shown to be remarkably consistent from year to year  Assumption results show us to be at about the 67 th percentile Overall and for Affect of Service, 66 th % for Library as Place, and 58 th % for Information Control

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College LibQual Comments  297 received  Major topic areas: –Mostly complimentary about the staff –Need more hours –Need more computers –Too noisy on the 1 st floor –Need more resources (books, databases) Business Sciences Theology  Qualitative research analysis software: ATLAS-ti –NUD*IST, The Ethnograph, AnSWR (free)

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College ATLAS-ti Primary Document Screen

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Network View: Library as Place

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Codes: Hierarchy

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Codes

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Emmanuel d’Alzon Library Library Summit October 4, 2006  Report on the LibQUAL+ findings  Have focus groups to explore in greater detail— then report on those!

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College One year later…  We are still using LibQUAL+ data and comments to improve services –Information Literacy plan –Space planning  We are starting to use the data along with a collection analysis project  We are starting to meet with individual departments to discuss perceptions  LibQUAL+ is now a major component in the Library’s assessment plan

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College It’s still all about the BUZZ  LibQUAL+ data is extremely helpful to generate BUZZ –About your library –About how much YOU are doing to understand your patrons’ responses  Buzz about the library has been the greatest benefit!

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College THANK YOU!  Questions?  Dawn Thistle