►Think big ►Start small ►Act now ►Have fun

Welcome to Review #2 1 October 2007 Thanks! (especially to Bill C. and Karen N.) Quarterly Review plan: Summer & Winter: -Service Line focus --roadmaps & portfolio mgt Fall & Spring: -Process improvement focus, org-dev, engagements Next: Monday, January 14, 2008 Logistics

Audience Participation aka “Social Networking” During the day, make a list of things you think need to change in C&C Mark a couple as most important Send or give to me by tomorrow night... I'll anonymize, consolidate and post on wiki Think big, Start small, Act now, Have fun!

Introduction Goal Action Items from 6/5 Setting the Stage Notes on the (R)evolution Schedule

Meeting Goal Make C&C even better!  Follow-up on 6/5 results  Share info  Propose some ideas  Discuss key issues  Help re-invent ourselves Have some fun!

Action Items from 6/5 √ Break down silos √ Service line focus √ Be more agile √ Better global support Communicate better Reduce duplication Better metrics

Vision Mission Objectives Strategy Tactics Setting the Stage

Vision Mission Objectives Strategy Tactics Setting the Stage

Technology Vision Providing  Any time,  Any where,  Any device access to  Everything* quickly, safely, dependably and without intermediaries. * for some value of everything (c1975: hardware, software, data, people)‏ -building on the visions of Bush, Licklider, Fuller...

Bush's MEMEX (1945)‏

Bucky's World Game (1965)‏

Vision Mission Objectives Strategy Tactics Setting the Stage

C&C Mission Redux SUPPORT THE BUSINESS SUPPORT THE BUSINESS (discovery, learning, care)‏  e.g. provide reliable and responsive services DRIVE SYNERGY & PRODUCTIVITY IMPROVEMENTS DRIVE SYNERGY & PRODUCTIVITY IMPROVEMENTS  e.g. provide great tools. FOSTER PARTNERSHIPS FOSTER PARTNERSHIPS  that enable extraordinary achievements by UW students, faculty, staff, and clinicians. FOSTER INNOVATION FOSTER INNOVATION  that transforms learning, research and health care. SHOWCASE TECHNOLOGY SHOWCASE TECHNOLOGY  that illustrates what is possible.

Vision Mission Objectives Strategy Tactics Setting the Stage

Objectives (Themes)‏ Take care of business Take care of business Tear down the walls Tear down the walls Get out of the way Get out of the way

1. Take care of business... e.g. Basic infrastructure Security Reliability Performance

2. Tear down the walls... between Times Places Devices Organizations Technologies Applications Communities People & Resources

Alternate 2. Build Bridges

3. Get out of the way...

There's something happenin' here

(R)evolution Computing Computing Mobility Mobility Customer Customer Market Market Expertise Expertise Governance Governance Organization Organization

Computing Evolution Mainframe Cluster Cloud Personal

Mobility Evolution Anywhere At home At the institution Near the Mainframe

Customer Focus Evolution Individual Group Department Institution

Market Evolution Consumer Commodity Personal Priesthood

Expertise Evolution Algorithms? -Death of Intuition Crowds -Democracy now! Individuals -Power to the people Elites -Cabals and experts

Governance Evolution Shared-Community Federated-Coordinated Distributed-Autonomous Central-Controlled

Organizational Evolution Ultra-Service Service Survival Entitlement

Entitlement “We are the phone company... We are omnipotent.” -Ernestine (Lily Tomlin)‏

Survival Remaining relevant in changing times... Remaining relevant in changing times... Like when you work for a central service organization that no longer has a monopoly on IT :)‏ Like when you work for a central service organization that no longer has a monopoly on IT :)‏

Service Focus on helping others succeed, not on organizational or individual self-interest Focus on helping others succeed, not on organizational or individual self-interest Make their day!! Make their day!!

Make their day

Important safety tip Do NOT confuse with “Make MY day!”

Ultra-Service Make Their Day... Urgently!

Possible?

“You can have everything in life you want if you will just help enough other people get what they want” --Zig Ziglar How?

Respecting Autonomy “It is not for me to change you. The question is, how can I be of service to you without diminishing your degrees of freedom?” -R. Buckminster Fuller

Toward an IT Strategy

OIM Strategic Roadmap

Customer Pain Points

Service Line Management

Agility

Agility Wars :)‏

40,900 75,900 22,000

The Agile Elephant

Global Support

Accessibility

Wrap-Up

►Think big ►Think big ►Start small ►Act now ►Have fun

On with the show! But first....

A word from Fearless Leader...

Theory Experiment Observation Discovery! UW Technology: Learn, Discover, Change the world! Slide complements of Ed Lazowska Ron Johnson

Vision Mission Objectives Strategy Tactics Setting the Stage

Toward an IT Strategy

Meta Strategy: Community Leadership Community leadership Business Units OIM UWM-ITS Academic Units UW Medicine C&C Strategies Engagements

Shared Leadership "... it is imperative that we change the way the university makes technology deliberations, decisions, commitments and directions to one that is the product of broad participation and shared *leadership* of folks with expertise and direct relationships with our faculty and students and clinicians across the UW." --Ron Johnson

The Strategy Strategy --the night of a thousand SIGs ►Prepare ►Plant ►Fertilize ►Harvest

a thousand, Gracie?? Well, no, not really... Well, no, not really... Grassroots driven Grassroots driven Led by CompDirs Led by CompDirs Catalyst survey soon Catalyst survey soon Many different flavors Many different flavors Many different results Many different results Not just SIGs Not just SIGs

Changing Times... can bring hard questions

Does community leadership mean we are no longer leaders? Follow Lead Where should we be? Engineering Driven Market Driven Talk Listen

Not exactly... Our challenge: learn when and how to lead Our challenge: learn when and how to lead With partnership, we're all in it together With partnership, we're all in it together Always respect our partners' expertise Always respect our partners' expertise Always listen first, talk later Always listen first, talk later Understand the differences between Understand the differences between  Decisions our customers don't care about  Decisions they do care about, and we don't  Decisions where we both care and may differ

IT Strategy Framework Personal & Group Tools Media & Distribution Systems Administrative Systems Academic Tools Healthcare Systems infrastructure Finance Privacy & Security Compliance Business Continuity Community Building Process & Policy Information Management User Services

DISTRIBUTION and MEDIA - ‘in-reach’ & outreach – TECH. and ‘CHANNELS’ eScience and eResearch UW Technology: Strategic Arenas, All Needing Attention UW TECHNICAL INFRASTRUCTURE (networks, security, messaging, middleware etc.)‏ FINANCIAL (INFRA)STRUCTURE of Technology at/for the UW C O M P L I A N C E PERSONAL and GROUP ‘PRODUCTIVITY ENABLING’ TECH. eLearning and eTeaching S H A R E D P L A N N I N G & D E C I S I O N – M A K I N G UW Administrative Information Systems, and Information Mgmt. UW's Hospitals and Clinic I.T.

Status? ►Prepare --Summer 2007 ►Plant --Fall 2007 ►Fertilize --Winter 2008 (and beyond)‏ ►Harvest --Summer 2008