THE BURNOUT SYNDROME MRS ESTHER REYES

DEFINITION Unnoticed damage Affects employees in: –Quality of life –Quality of work It´s related to assistant and support professions in areas such as: –Healthy Service –Education –Agents –Social Workers

AUTHORS 1º FREUDEMBERG1º FREUDEMBERG (1974) –Tiredness –Anxiety –Depression 2º MASLACH Y JACKSON2º MASLACH Y JACKSON –Chronic stress 3º PINES, ARONSON, KAFRY3º PINES, ARONSON, KAFRY –Physical wear –Mind wear –Soul wear

CAUSES GENERAL CAUSES –Over work –Lack of labour stability –Negative environment at work –Lack of psychosocial information SPECIAL NURSURY CASES –Continuos approach with illness and death –Hard labour journals –Fear of getting sick

CONSECUENCES DAMAGE IN HEALTHDAMAGE IN HEALTH –Physical synthoms –Ways to behave –Emotional synthoms DAMAGE IN QUALITY OF WORKDAMAGE IN QUALITY OF WORK –Decrease of efficiency –Absence at work –Unsatisfied at work

STEPS 1º Enthusiasm –High energy level 2º Stagnancy –Satisfy their needs 3º Frustration –Well understanding of labour limits 4ºApathy –Physical and emotional damages

PREVENTION INSTITUCIONAL STRATGIESINSTITUCIONAL STRATGIES –Reduce amount of work –Work planing –Improvement of the physical conditions of the place of work

PREVENTION GROUP STRATEGIESGROUP STRATEGIES –Promote relationship between co-workers –Technical and emotional support –Help to keep up sympathy

PREVENTION INDIVIDUAL STRATEGIESINDIVIDUAL STRATEGIES –Find mechanisms to control stress –Have an agenda management –Improve of communication –Lifestyle improvement: do exercise, relax, spend time with family, etc. –Psychotherapy support

CONCLUSIONS LEARN HOW TO OVERCOME DAYLY FRUSTRATIONS LOOK AFTER YOURSELF

QUESTIONS Can the Burnout syndrome export to other professions? How can we detect this syndrome? Is this syndrome a labour accident, a professional illness or both? Is our society conscious of this problem?

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