Why Choose Orkin? Pest Management Qualifications

Why Choose Orkin?  Experienced –Founded in 1901 –More than 1.7 million customers, including thousands of schools  Superior service nationwide –Largest national commercial pest control provider in North America –400+ branch locations across the world 2

Orkin Training & Certification  Best-trained pest specialists in the business –Award-winning training program –Orkin University & Learning Center –Orkin TV satellite training network 3

Why You Need a Provider with School Expertise  Schools are an ideal habitat for pests and rodents due to the abundant supply of food, water, shelter and optimal temperatures  Pests can pose a threat to the health and safety of students and teachers  Pest issues can damage a school’s reputation as a clean and safe learning environment  Orkin understands the value of limited pesticide usage due to a variety of concerns and both school and government regulations 4

Our School Pest Management Expertise  Orkin helps protect the reputations of schools across North America  We advocate for low impact practices in school settings –Active member of USDA-funded initiative to develop national IPM guidelines in schools –Participant in EPA-funded IPM pilot programs –Educational resources available online at  Industry media turn to our experts as a resource 5

Our A.I.M. Approach to Integrated Pest Management  Orkin’s A.I.M. TM approach to Integrated Pest Management (IPM) is a collaborative and ongoing cycle of three critical activities that help keep pests in their place: –Assess the situation –Implement a customized solution –Monitor, document and communicate  Why IPM? –Use least toxic methods –Combine multiple techniques to break pest life cycle –Monitor and help prevent pests from entering your school –Help stop pest problems before they start –Help protect the health and safety of your students and staff 6

Our Pest Management Approach  Preventive approach focused on partnership with customers  Customer resources available on Orkin University Online –“IPM Standards for Schools” –“ABCs of Pest Habitat Modification” video series –“Sanitation & Storage Quiz” 7

Quality Assurance  Robust quality assurance – so you know you’re getting the service you want  Quarterly service audit by Orkin branch management  ISO 9001:2008-certified corporate compliance audits  Pest and termite control quality department –Branch safety and regulatory review –Service equipment inspections –Personnel training requirements –Customer on-site service inspections 8

Unsurpassed Triple Guarantee 9  2x24 Response Guarantee  Reimbursement Guarantee  360º Satisfaction Guarantee

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