©2003 South-Western Thomson Learning Chapter 11 Human Resource Management Sport Management: Responsibility for Performance Daniel D. Covell, Peter W. Hess, Julie Siciliano, Sharianne Walker

©2003 South-Western Thomson Learning The Tour Sport Industry Categories of Tour Sport –Traditional Tour Sports –Outdoor Adventure/Extreme Sports –Sport Entertainment

©2003 South-Western Thomson Learning Human Resources in Sport Organizations On-Field Human Resources –Athletes, media, performers, coaches Off-Field Human Resources –Front Office, administrative, managerial, service

©2003 South-Western Thomson Learning The Importance of Human Resources in Sport Organizations Organizational Dependence on Human Resources –Staff –Volunteers

©2003 South-Western Thomson Learning A General Model for Human Resource Management Human Resource Management Systems and Planning Staffing Training and Development Performance Evaluation Compensation Employee Wellness Employee Relations

©2003 South-Western Thomson Learning Human Resource Management Systems and Planning Job Analysis Assessing Current Capabilities Developing the Position Description

©2003 South-Western Thomson Learning Staffing Sport Industry Considerations –Competition –Hidden Industry Recruiting –Internal Promotion, Job Advancement, Internships –External Referrals, Trade Publications, Direct Mail, Head Hunting The Selection Process –Selection and the Law –Testing, Screening, Job Interviews

©2003 South-Western Thomson Learning Training and Development Selecting Appropriate Instructional Approaches Fundamentals of Effective Learning –Learning Goals –Modeling or Meaning –Practice –Feedback

©2003 South-Western Thomson Learning Performance Evaluation Performance Evaluation Formats –Behaviorally Anchored Rating Scale (BARS) Performance Evaluation and Equal Opportunity –Legally Defensible Process

©2003 South-Western Thomson Learning Compensation Base Pay Performance-Based Pay Benefits –Medical and life insurance, vacation, sick time, holiday, retirement and savings programs Other Non Financial Compensation –Flex scheduling, privileges, preferred parking, clothing, dinners, event tickets, parties or dinners, access

©2003 South-Western Thomson Learning Employee Wellness Safety and Government –Occupational Safety and Health Administration (OSHA) Alcohol and Substance Abuse –Testing –Employee Assistance Program (EAP) Wellness and a Healthy Workforce

©2003 South-Western Thomson Learning Employee Relations Union and Collective Bargaining Sexual Harassment American with Disabilities Act (ADA) The Family and Medical Leave Act (FMLA) Title IX

©2003 South-Western Thomson Learning The Selection Process