©2000 JMIT Systems Programming Support Services for OS/390 & zOS John Miller Information Technology (714) 563-1513.

Slides:

Advertisements

Similar presentations

and o REMOTE SUPPORT o ON-SITE SUPPORT o ONE-TIME TUNE-UP BASIC SERVICES.

Advertisements

Managing Software Assets. Managing Software Assets Software costs represent one of the largest information technology expenditures in most firms. Amounting.

MUNIS Platform Migration Project WELCOME. Agenda Introductions Tyler Cloud Overview Munis New Features Questions.

Case Study: Business Continuity Planning for Site- Level Disaster Kimberley A. Pyles Northrop Grumman Corporation

Resource and Cost Model Introduction Resource Model Estimating Server Units Resource Spreadsheet Cost Management Ongoing DB Monitoring and Maintenance.

IT Industry Briefing Pricing Customs IT Market Testing Jo Hein, National Manager IT Market Testing, Australian Customs Service.

Trust Policy The Trust aims to maintain a workforce that is highly skilled, competent and flexible and one that puts the patient at the centre of maintaining.

Crew Management, Operations Control & Commercial Planning System

1 Program Management. 2 Characteristics of a Successful Continuing Education Leader   Creative   Proactive   Change Oriented   Flexible   Quality.

Specializing in Search Excellence Click the arrows to advance to the next slide.

Microsoft Software Assurance for Academic Licensing Programs.

SYSchange for z/OS By Pristine Software April 2009 Thomas Phillips April 2009 SYSchange Pristine Software.

Remote Control DBA Why Remote Database Support is the solution you have been looking for.

An Introduction to the Schedule A Hiring Authority Waneda Robertson HR Specialist Schedule A Coordinator Michelle Maloney, MS, CRC, CPRP Equal Employment.

Lecture 4 Title: Shopping Cart By: Mr Hashem Alaidaros MIS 326.

Chapter 2 Introduction to Computer User Support

1 Customer Network Operations Center. 2 Agenda Overview Benefits Value Additional Services Questions Monitoring Options.

Improving Customer Satisfaction Through Advances in Remote Management Technology Greg Michel Product Manager Quintum Technologies Inc.

The Road to Recovery Operating a Profitable Golf Business.

Comprehensive IT Consulting Services an innovative approach to business.

Recruitment and Selection How will I recruit and select suitable staff for my small business?

Genesis Solar Module Brochure ™

November 2009 Network Disaster Recovery October 2014.

HUMAN RESOURCES AND MANAGEMENT THE LABOUR MARKET THE LABOUR MARKET IS WHERE EMPLOYERS MEET EMPLOYEES. PREDICTIONS ABOUT JOBS ARE CALLED OCCUPATIONAL FORCASTS.

Vidushi Infotech Software Solutions Provider Pvt. Ltd.

Chapter 2: Introduction to Computer User Support

XA R7.8 Upgrade Process and Technical Overview Ruth Anne Pharr Sr. IT Consultant, CISTECH Inc.

GOALS BUSINESS MATH© Thomson/South-WesternLesson 10.1Slide Employee Recruitment Costs Calculate the cost of employment advertising Calculate the.

Introduction to Business Chapter 13

Tech-Sector Tech Marketing and Corporate Structure Advisory Services advisory group inc.

© 2010 IBM Corporation IBM Maintenance and Technical Support IBM Hardware Maintenance Services Hard Drive Retention March 2012.

Training Role Module 10 – Support v2. Role Module 10 – Support Objective –To understand the issues commonly encountered by first- and second-line support.

ON THE RIGHT TRACK EXISTING COUNSELLING METHODS IN THE SLOVAK REPUBLIC.

Business Planning It’s the Business… Aims of the Training The role of the Childcare Development Service Why you need a business plan The contents of.

IT Staffing Solutions Presented by MicroAge May 22, 2008.

Chapter 2: Introduction to Computer User Support.

© 2011 IBM Corporation 1 Definition Optional add on to standard Base Support (SWMA/Support Line, Warranty/HWMA) that delivers the following 1.Personalized.

Corporate Web Site Maintenance.  Urban Office Properties will have a comprehensive Web site that provides current and accurate information for customers.

Accounting Information System By Rizwan Waheed M.Com 710.

1 Unit 5 Payment Systems and Working Hours. 2 Introduction  Payment and working hours play a major role in attracting employees and retaining good performers.

Gerald Harris Planning and Strategy Development Coaching Assistance for Strategic Planning.

UNIVERSITY BUDGET ADVISORY COUNCIL CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO MEETING AGENDA OCTOBER 31, 2008.

GoldStar’s 10 years of staffing performance allows us to offer the most sophisticated processes for recruiting the best possible talent.

Aleph Version Maintenance. Version Maintenance Requirements for Aleph Stability Control Minimum changes for user Systematic patch application.

Egypt -Saudi Arabia - Kuwait 1 Express Arab Overview

Groceryscan John Lindsay Laura Richardson Maria Elena Pedraza Nicholas Hettel.

18 Westminster Palace Gardens, Artillery Row, London SW1P 1RR Tel: +44 (0) Web:

Legal billing. Dear Mr Hamilton, I am writing to inform you of our billing procedures for your case. We can offer you two payment options. 1 Hourly rates.

Unit 5 services. What is Manage service provider? IT company providing services, such as server monitoring and maintenance, for a number of different.

Starting a Waste Reduction Technical Assistance Center John Calcagni Waste Reduction Resource Center Cleaner Production Seminar Huangshan, Anhui Province.

1 Business Aspects of Software Engineering SWE 513.

How to Build a NOC. Identify Customers –Who are your customers? Understand Customer Expectations –What are your user expectations? –SLA’s? Support Service.

INNOVATE THROUGH MOTIVATION MSP Services Overview KEVIN KIRKPATRICK – OWNER, MSP INC LOGO.

Panayiotis Christodoulou. Objectives  How historical changes in computer technology have affected computer use  Ways to classify end users  Computing.

Installation and Maintenance of Health IT Systems Unit 8a Troubleshooting; Maintenance and Upgrades; and Interaction with Vendors, Developers, and Users.

MOASBO Presentation Outsourcing Substitutes October

Practical IT Research that Drives Measurable Results Manage Help Desk Staffing 1Info-Tech Research Group.

 How to Reach Us  Service Support Levels  Support Definitions & Standards  Response Levels  Point of Contact  Our Escalation Processes  Expect a.

Strictly Education Services. About us  Work exclusively in the Education Sector  Provide services to over 700 schools  Deal with over 70 Local Authorities.

Career Oriented SAP BASIS training in India,uk,usa Online | classroom| Corporate Training | certifications | placements| support CONTACT US: MAGNIFIC TRAINING.

Talent Acquisition, Staffing, Recruitment, Executive Search.

Benefits of IT Outsourcing Services

In this generation, it is very common to have maids at home to offer a helping hand in the work. With the trend of maid service and other.

SEARCH ENGINE OPTIMIZATION

Outsourced Project Management Resource for HR-Related Special Projects with Special Expertise in Employee Benefits HR Specialty Products & Services Catalogue.

Annual Maintenance Contracts. Computers are very important to run work efficiently in software companies. To maintain computers well Annual Maintenance.

Recommending a Strategy

SUPPORT OPTIONS Note to Presenter: This is a high-level presentation of EMC’s CSS Support Options. Backup slides are also available which include additional.

How to Create Mac OS X Recovery Partition?

Mid-size organizations cannot be under the impression they will not benefit from a cloud ERP solution. ERP solutions in the cloud make it possible for.

Presentation transcript:

©2000 JMIT Systems Programming Support Services for OS/390 & zOS John Miller Information Technology (714)

©2000 JMIT Introduction OS/390 Systems Programming Support Services are offered as an alternative to retaining one or more full-time OS/390 systems programmers. Ongoing system maintenance and support are provided for one reasonable monthly fee that is fixed in cost, and considerably less than the cost of a full-time systems programmer. This offering provides the client with senior level expertise at a junior level cost.

©2000 JMIT Why purchase a Support Services Contract? Insufficient staff resources, or the current staff does not have the skills required to perform the needed OS/390 systems programming work; Plans to migrate away from OS/390 to another platform, and management prefers to avoid hiring a permanent OS/390 systems programmer; Difficulty in hiring and retaining skilled permanent OS/390 systems programmers; Temporary systems programming support is needed while conducting a recruitment for a permanent position or positions. Management wants to avoid some of the cost of a highly paid systems programmer.

©2000 JMIT Support Services Maintenance Contract: How it Works We essentially function as your OS/390 / zOS systems programmer, or as an adjunct to your existing staff. Experienced OS/390 Systems Programmers will work on your system, respond to system problems, answer questions, and help your operators and applications programmers fix problems. Pay for services only as long as needed. When the need for mainframe systems programming services goes away, so does the systems programming cost. Support is provided according to your specifications, whether during business hours only, or 24 hours a day 7 days per week. Full-time staff are freed up for long-term, strategic purposes. Operating system upgrades can be included in the contract, or charged separately.

©2000 JMIT Maintenance Strategy Support is provided remotely whenever possible. Remote support tools and techniques developed and proven by JMIT make remote support a viable option. In many cases remote response time is quicker than on- site support. On-Site response is made when required. A minimum of changes are made to the mainframe system; this generally enhances system stability. A primary systems programmer provides support to the client. Backup systems programmers are available to assist for contingencies.

©2000 JMIT Remote Support Access Connectivity OS/390 Server Coax connection(s) OS/390 Maintenance Support PC - OS390 Master Console - VTAM/TSO/CICS Local sessions Encrypted Dial-back connection Internet Remote Support Workstation Customer Facility

©2000 JMIT Service Goals: Response Time Target Response times: Calls for support are always handled as quickly as possible, and often immediately--especially for serious system problems. Standard service goals to the customer are to respond to calls within the times listed below. Level 1: System down or seriously degraded: 2 hours Level 2: Non-critical system problems: 4 hours Level 3: Request for information or other non-critical issues: hours For more information, send to: or call (714)