© Copyright and confidential 2006 WestGlobal Ltd. mScape ‘Operational Intelligence’ Taking the Enterprise Pulse 2 nd Event Processing Symposium 2006 Brian Connell CTO Results Assure Revenues Action Business Critical KPI & SLA Immediate Response Customer Satisfaction Improve Informed Real-Time

© Copyright and confidential 2006 WestGlobal Ltd. WestGlobal mScape ‘Operational Intelligence – Taking the Enterprise Pulse’ Background Founded 2000, Privately Owned, 20 Employees, HQ in Dublin Ireland Telecoms Expertise, EMEA Specialize in Monitoring vital Business Activities in Real Time Introduction

© Copyright and confidential 2006 WestGlobal Ltd. The Problem (Customer)  “Already got monitoring, yet when problems occur, it’s our customers that tell us –Availability / Capability / Synthetic doesn’t cut it –Too much focus on technology availability  Takes too long to fix problem –Solutions aren’t architected for root cause analysis –“But we’ve got log files”  We don’t know what’s going on (Business is Blind)

© Copyright and confidential 2006 WestGlobal Ltd. The Problem  Problem 1: How to monitor an enterprise’s vital business activities, transactions, processes within a modern IT environment so that –Business Operations have up-to-the-minute status –Technical Department can support the Business  Problem 2: How to Discover and Fix problems before they can grow into large revenue and customer- satisfaction issues

© Copyright and confidential 2006 WestGlobal Ltd. The Solution  Compliment existing availability/capability monitoring with a solution that: –Is based on actual occurring “traffic” or “activity” (events) –Detection of predetermined abnormal behaviour (situation detection) –Creation of “Actionable” Information (visuals, BAM, alerts)  Analyze trends –Data mining, dashboards

© Copyright and confidential 2006 WestGlobal Ltd. The Environment

© Copyright and confidential 2006 WestGlobal Ltd. Sensors High Volume Unordered Normalized Event Type Low Volume Unordered Single Event Type

© Copyright and confidential 2006 WestGlobal Ltd. Sensors

© Copyright and confidential 2006 WestGlobal Ltd. Processing  Sensors –Process and filter streams of information –Calculates performance, disregards majority of data –Generates Events  mScape Controller –Processes Events (Enriches, Correlates, and Evaluates) –Detects Situations –Generates Alerts ( s, text alerts) –Aggregates and Stores (make available for Dashboards and other Analysis)

© Copyright and confidential 2006 WestGlobal Ltd. Sample Dashboards and Reports

© Copyright and confidential 2006 WestGlobal Ltd. Facts  Trial begun in 2003, in Production since Q –Originally 2 sensors – focus on customer portal –Today, >30 sensors in production –Today, monitors all middleware activity  Aggregated Data approx 50GB per year  In Daily Use by Technical Operations, Developers, and Business Operations

© Copyright and confidential 2006 WestGlobal Ltd. Biggest Challenges  Data Volumes –Short Lived multi-step Transactions –Correlation  Applications/Solutions don’t propagate “context” –Easy for “greenfield”, not so easy otherwise  Production Systems not the same as Development –Process, process, process

© Copyright and confidential 2006 WestGlobal Ltd. Thank You!