OJACC OCTOBER 14, 2011

 Learn evidenced based interview techniques  Provide skill building practice  Apply skills to offender change process 2

A directive, client-centered counseling style for helping clients explore and resolve ambivalence about behavior change.

F “…is a state of mind in which a person has coexisting but conflicting feelings about something.” F “…want to, but I don’t want to.” F “…is normal F heart of the problem 4

Offenders answer the question: What can I do to get out of Criminal Justice System? Interviewers focus on ambivalence 5

ë Open questions, affirmation, reflective listening, summarization ë Questions and strategies for eliciting self- motivating statements 6

Open Question vs Closed Question Open Question vs Closed Question 7

 Do you have any prior arrests?  Have you ever been fired?  Do you have any criminal friends?  Do you think that laws are fair? 8

 What experiences have you had in the criminal justice system?  What were your favorite and least favorites jobs? And Why?  What was the best advice that you ever got from a friend? What was the worst?  Why do we have laws? 9

Or Defensiveness Starts Increasing

4 Parroting 4 Paraphrasing 4 Getting the gist 4 Reflection of feeling 4 Reflection of feeling and content 4 Reflections of meaning, implication, application 11

o DO YOU MEAN... o YOU FEEL... o WHAT I HEAR YOU SAYING IS... o SO WHAT YOU ARE TELLING ME IS... 12

 Person 1: Pick a subject that you are ambivalent about  Person 2: use the reflective do you mean…  Person 1: Yes or No Only 13

F At least 70% of questions are Open F At least 2 Reflections for every question F Interviewers not talking more than 40% of the time F Reflections with more involved content structure are best 14

l Acknowledges client difficulty l “I hear and I understand” l Promotes self-efficacy l Express empathy 15

l I appreciate how hard this must be. l You took a big step. l I think it’s great that you want to do something about this problem. l That must be very difficult for you. l You’re certainly a resourceful person to have been able to live with the problem this long and not fall apart. l That’s a good suggestion. l Good work 16

 Respond with an affirmation only ◦ I can picture how quitting using heroin would make my life better, but I can’t imagine never shooting up again ◦ Staying sober the last few weeks really makes me feel good, but part of me wants to celebrate by getting loaded 17

6 Ordering, directing 6 Warning, threatening 6 Giving advice, making suggestions, providing solutions 6 Persuading with logic, arguing, lecturing 6 Moralizing, preaching 6 Judging, criticizing, blaming 18

6 Agreeing, approving, praising 6 Shaming, ridiculing, namecalling 6 Interpreting, analyzing 6 Reasoning, sympathizing 6 Questioning, probing 6 Withdrawing, distracting, humoring, changing the subject 19

c 1. Get client to realize that there is a problem c 2. Get client to realize that they should change their behavior c 3. Get clients to feel like they can change 20

How important is it for you to do clean up? Why do you think that it is not okay to clean your bed area? Why do you think that foul language is acceptable? Why is it important to follow this rule? What will be the consequences of not following this rule? How important is it for you to do clean up? Why do you think that it is not okay to clean your bed area? Why do you think that foul language is acceptable? Why is it important to follow this rule? What will be the consequences of not following this rule? 21

Is not following this rule getting you what you want? What will be the consequences if you do this? What will be the consequences if you don’t do this? 22

c The offender should be telling you why they need to change 23

 Use open questions, reflective listening and affirmations for best information/change  Practice getting the offender to tell you why they should change 24