Thank You

Honolulu Zoo Study

Human Context

Confusion Frustration Distrust

 Lost  Tired  Exhausted (2x)  Weak  Numb  Low Morale  Unhappy (2x)  Unappreciated  Helplessness  Hopeless  Don’t care anymore  Feel like giving up on the zoo  Give up already  Had enough  Resignation (2x)  Disappointed (4x)

 Frustrated (10x)  Sick  Sickened  Disgust  Disgusted (3x)  Upset (2x)  Very mad  Angry (2x)  Pissed off (2x)  Really pissed off  Super super pissed off  Stabbed in the back  Cynical  Jaded  Intimidated

Points of Agreement

1. Love of animals

2. Need for resolution

Almost universally, stakeholders shared the need for…

Clarity People are very confused over the direction of the zoo.

Better Organization The majority expressed the need for a more unified organization. The current setup is highly fragmented and divisive.

Leadership Effective leadership is lacking. Endorsement of current Zoo Management is low.

A Decision What’s the city’s “plan” for the zoo? Who should be running the zoo?

Explore the possibilities for…

Improving leadership at all levels of supervision Creating a unified management structure

Behavior & performance are a function of social & systemic context

To change behavior… change the systemic & social context

Systemic Context

Key Issue Governance

Create a unified management structure

Refine and reframe the existing “partnership”

Board of Directors Executive Director Zoo Marketing & Business Development Administration Zoo Operations Animal Care Education Facilities Zoo Management & Staff City Zoological Society Community Representatives

Social Context

Improve leadership

Rationale

Distrust & frustration are pervasive and deep

Leadership needs to step up!

Next Step 1

Develop conceptual recommendations for the Mayor’s approval.

Next Step 2a

Set up a Guiding Coalition with all stakeholders represented

Plan for an interim organization under a unified management structure.

Representation City/Enterprise Services Zoo management Zoo employees (unions) Zoological Society Volunteers

Running parallel to 2a

Next Step 2b

Leadership Improvement

Provide mentoring and coaching support for all levels of Zoo leadership

Provide a neutral facilitator

Next Step 3

Have a planning session including representatives from all stakeholder groups

Develop Basic Coalition Agreements Organization Governance & Decision Making Stakeholder contributions

Seek solutions to “pressing problems.”

Communication Morale Resources Financial

Deliver “symbolic acts.” Score “first downs.”

Refine the Zoo Strategic Plan

Next Step 4

Research

Financial Concerns

Define financial realities and requirements

What exactly does it cost to run the zoo?

What is the city’s contribution? Can the new organization make up the difference?

Total Dollars Required to Run the Zoo City Contribution? Supplemental Contribution?

How do funds flow? Can we create an independent zoo financial account?

Develop financial models based on levels of financial contribution

Duplicate successful models of zoo management

Legal Concerns

Determine the legal requirements to create this new organization

Human Resource Concerns

Determine the status of the employees, short & long term

Next Step 5

Create a “permanent” structure

Thank You