Starting the Care Opinion Journey Sheffield City Council Julia Thompson Strategic Commissioning Manager 4 July 2013

The Strategic Context Health and Social Care Bill and quality assurance Health and Wellbeing Board City for all Ages Framework – improving the offer for older people Improving intelligence in the market to support choice and control

Care Opinion and Sheffield City Council PO asked Sheffield to be an early adopter Shared aims – to develop a site where service users, carers and staff can safely share their experience of social care Independent feedback to improve social care services Complement to formal compliance processes Social media

Why Care Opinion? Establish the Power to Publish by enabling service users, relatives and carers to publish their stories Promote integration Through uniting health and social care feedback Establish accountability via fast, effective, service user-centered moderation Improve localism by connecting to Healthwatch, local health and wellbeing boards, safeguarding boards housing and complaints departments.

Developing a service for social care It was important that Care Opinion was fit for social care (and not seen as being tagged on to a health system) We developed polices on safeguarding and working with complaints Changed the way in which we moderate stories

Social care: new challenges Health careSocial care 100s of big providers1,000s of small providers Public ownershipPrivate ownership Tax fundedFee funded Large workforce per location Small workforce per location Mainly short term careMainly long term care

The Story So Far….. Set up a steering group made up of Council officers, service providers and service users Developed Care Opinion champions across adult social care Held lively sessions with service providers and in July we will meet with service user groups

Future Plans Manage the transition from service development to implementation In July Care Opinion and Sheffield City Council will be carrying out implementation road shows with service users In September we will look to launch in the City Work with CO to roll out the remainder of the Yorkshire and Humberside area through ADASS