360 Degree Feedback

Benefits of applying appropriate feedback will help in the manager in people and task areas of development.

360 Degree Feedback The most effective 360 degree feedback processes provides feedback that is based on behaviours that others around you can see. This feedback provides insights and perspectives about the skills and behaviours desired in the organization to accomplish the mission, vision, and goals and live the values. The feedback is firmly founded on what the organisation values and expects from their leaders and desires for their people.

Conscious Competence Learning Matrix Conscious Competence Learning Matrix

Benefits of 360 Degree Feedback 360 degree feedback allows each individual to understand how their (current) effectiveness as an employee, co- worker, or staff member is viewed by others. The purpose of the 360 degree feedback is to assist each individual to understand their strengths and weaknesses, and to contribute insights into aspects of their personal and professional future development.

Benefits of 360 Degree Feedback Leadership is about defining a clear purpose, developing measurable expectations, holding people accountable for the results, and providing regular feedback so people know where they stand and how to improve. Consider airplanes flying on autopilot. When a plane is on autopilot the system provides feedback every few seconds and the plane makes continuous course corrections - so slight that the passengers don't even notice. But what if that plane only received feedback once every twenty minutes? How far off course would it be and how large a course correction would be required to get the plane back on track? Frequent and specific feedback is essential to provide guidance and improvement.

360 Degree Feedback The following features will manifest themselves in well- managed, well-integrated 360 degree feedback processes. Team Development: Helps team members learn to work more effectively together. Multi-sided feedback makes team members more accountable to each other as they share their perspective and knowledge that they will provide input on each members’ performance.

Benefits of 360 Degree Feedback  Personal and Organizational Performance Development:  360 degree feedback is one of the best methods for understanding and addressing personal and organizational developmental needs so that both individuals and the organisation benefit from the feedback process.

Benefits of 360 Degree Feedback  Responsibility for Future Leadership Development:  For many reasons, organizations are no longer responsible for developing the careers of their employees, if they ever were. Multi-perspective feedback can provide excellent information to an individual about what they need to do to enhance their vocational calling. Additionally, many employees feel 360 degree feedback is more accurate, more reflective of their performance, and more validating than prior feedback from the supervisor alone. This makes the information more useful for both career and personal development.

Benefits of 360 Degree Feedback  Reduced Discrimination Risk:  When feedback comes from a number of individuals in various job functions, discrimination because of race, age, gender, and so on, is reduced. The "horns and halo" effect, in which a supervisor rates performance based on her most recent interactions with the employee, is also minimised.

Benefits of 360 Degree Feedback  Improved Customer Service:  Especially in feedback processes that involve internal and external people, each person receives valuable feedback about the quality of their efforts and communications. This feedback should enable the individual to improve the quality, reliability, promptness, and comprehensiveness of their future work efforts and communications.

Benefits of 360 Degree Feedback  Training Needs Assessment:  360 degree feedback provides comprehensive information about organisation training needs and is foundational to future planning for classes, cross- functional responsibilities, and training initiatives.  Refer to Reading; 360 Feedback: Strategies, Tactics, and Techniques for Developing Leaders John E. Jones, William Bearley Published by Human Resource Developement Press, 1996

360 Degree Feedback Guidelines to Follow when giving feedback Giving tough feedback is difficult. But it can be positive if we follow a few basic rules. First, provide feedback when you see the undesired behaviour. Second, start by stating your positive intention. Third, provide feedback about the person's behaviour, not their personality. Fourth, reinforce that behaviour has consequences.

360 Degree Feedback Honest feedback is the heart of a relationship between any quality team that cares about each other and their future. As leaders, performance is our responsibility. If we fail to give feedback then we suffer the consequences. Feedback given with good intentions, a focus on behaviour and its consequences, and the freedom of choice is a powerful and positive tool.

360 Degree Management Model