HARVEY 310 – ICT 505 BRYCE – DOMINIK – DUSTIN – JONATHON INFORMATION SYSTEMS ANALYSIS

AGENDA Enterprise Information Information Systems of the Enterprise Information Systems Analysis Recommendations 12/19/2011ISAP - Three Amigos + 12

Type of enterprise? Started 1964 in northern Wisconsin by co-founders Robert Cerbenka and Louie Vokurka Annual sales of over $250 million Employing 1,200 people in 14 locations Products are: automotive parts defense applications consumer applications medical applications 12/19/2011ISAP - Three Amigos + 13

PHILLIPS MISSION The mission of the enterprise? “Phillips Plastics Corporation will strive to provide its customers with Quality and Service Second-to-None through continuous improvement. ” (Eisold, J) 12/19/2011ISAP - Three Amigos + 14

PHILLIPS MISSION Respect Community Innovation Excellence Prosperity 12/19/2011ISAP - Three Amigos + 15

THE PEOPLE BEHIND Information about the people that make up the enterprise? Traditional top down Management 12/19/2011ISAP - Three Amigos + 16 CEO, CFO, CIO, etc. Department managers Floor managers

THE IMPORTANCE OF INFORMATION Types and Importance of information the enterprise uses? Important information the enterprise stores and use are Information from: Sales Employees Customer contact information Suppliers and non-suppliers Financial numbers of Phillips Plastics, and the Engineering documents of all the work 12/19/2011ISAP - Three Amigos + 17

USE OF THE INFORMATION SYSTEM How do the people/employees in the enterprise use the information system? A majority use thin clients at their presses they are working on Engineers that use CAD level workstations and software Financial department uses their Workday software and the data center to store their data People Services (Human Resources) use their Kronos software to store their data The Computing Infrastructure group uses their tools to maintain the information system and the data center 12/19/2011ISAP - Three Amigos + 18

HOW PEOPLE GET TRAINED How do the people/employees in the enterprise get trained to use the information system? Mostly informal training „How to‘s“ for new software and existing Trainingssoftware „Enterprise IQ“ Questions are welcome 12/19/2011ISAP - Three Amigos + 19

DOCUMENTS ABOUT THE SYSTEM Are there documented procedures in place relating the enterprise's information system? How to‘s for Software „Enterprise IQ“ Software acceptable use policies on their intranet 12/19/2011ISAP - Three Amigos + 110

HOW THEIR IT WORKS Does the enterprise have in-house information system people, sub-contractors, or a combination of the two that maintain their information system? What is the reason? 95% is in-house information system employees that maintain and work with the information system 5% is contracted out for when they have big projects E.g. they recently had a cut-over from Novell GroupWise to Microsoft Exchange for an server There is a company that provide the WAN that Phillips uses to connect all of their facilities in Wisconsin 12/19/2011ISAP - Three Amigos + 111

THE CHANGE APPROACH Information Systems Change Process Phillips Plastics Corporation has a group in the change process that it has to go through. The group consists of the CIO of Arnie Dewitt, then it goes to the 3 managers within the IT department to talk about whether the change should happen or not. 12/19/2011ISAP - Three Amigos + 112

THE BUSINESS INFORMATION SYSTEMS What type of business information systems does the enterprise use? Microsoft Windows and Office Microsoft Project is used to organize data and orders Enterprise IQ is a database that supports the whole Phillips Plastics Corporation. This Oracle database holds information of orders, shipments, stock/inventory, accounts, and payroll 12/19/2011ISAP - Three Amigos + 113

THE BUSINESS WORKFLOW 12/19/2011ISAP - Three Amigos Sales Initiate sales Or leads respond to ad‘s Put order to EIQ Engineers Get order out of the EIQ Produce order Delivery Box products Send to customer Enterprise IQ Get information from sales - Provide information for Engineers - Provides information for Delivery

IT-EQUIPMENT What types of input, processing and output hardware support the business information system of the enterprise? Workstations: Desktops, Laptops HP Thin Clients as virtual computers Input: Handheld scanners for permanent inventory and tracking Printers /Output: Small desktop printers up to large corporate scanner/copier/fax machines CNC machines to manufacture parts and pieces for consumers Network: Cisco Routers, switches, and a firewall Wireless access points from cisco all over their campus 12/19/2011ISAP - Three Amigos + 115

SOFTWARE USED What types of systems and application software support the business information system of the enterprise? Microsoft Office for their Office suite with Project and Visio SolidWorks Enterprise IQ Runs by a Oracle Database 12/19/2011ISAP - Three Amigos + 116

COMMUNICATION SYSTEMS What types of telecommunications systems support the business information system of the enterprise? They use all sorts of telecommunications Cell phones (Verizon) Land line IP Phones (Cisco) Microsoft Exchange for WebEx Connect, a chat messenger used by the whole company 12/19/2011ISAP - Three Amigos + 117

NETWORK SYSTEM What types of networks support the business information system of the enterprise? Star Topology LAN's to connect in building by twisted pair WAN's to connecting their facilities by T1 or mostly fiber-wire All the networking equipment is Cisco based Only a few Web Applications are used Microsoft Web App for people to view their s 12/19/2011ISAP - Three Amigos + 118

VALUE OF THE INFORMATION Is the information system generating the right information for value-added business process or by a goal orientated decision-maker? Yes, the information system and the Oracle database helps generate the information to get from the engineers to the presses to create the products they sell The financial side of things creates reports to let them know the spending reports People Services gets information generated from payroll, hiring information and everything in between When a People Services employee wants that information they can get it now 12/19/2011ISAP - Three Amigos + 119

INFORMATION SYSTEM PROBLEMS What primary problems/opportunities might a new or enhanced information system solve? The hard drive space on their Novell servers are running out of space and crash because of that The Helpdesk Software still pull information from eDirectory/Novell instead of AD-Windows Because of that there are problems with asset tags and remote control 12/19/2011ISAP - Three Amigos + 120

SCALABILITY Is the information system scalable? Yes, the information system at Phillips Plastics can be changed with different servers if needed. Adding servers where they need to be is possible The servers are hot swappable with power supplies and hard drives 12/19/2011ISAP - Three Amigos + 121

RISKS What are the identifiable risks of/or related to the information system and potential impacts of the risks to the enterprise? Some risks they listed to us were some of these, but not limited to: Users telling information to other people outside of work Security hacks from the outside world A disaster such as a tornado came through and took out where their data center is Some of their servers are getting really old that they crash, so need more backup 12/19/2011ISAP - Three Amigos + 122

INVESTMENTS What are the fixed investments in hardware, software, and related equipment associated with the information system? Microsoft- $687, Laptops- $1,200/each new Desktops- $850/new Servers, chassis, hard drives 12/19/2011ISAP - Three Amigos + 123

OPERATION COSTS What are the ongoing operating costs of the system? Blade servers and Chassis- approx- $8,000- $10,000/month for 3 years Leasing the WAN's to other Phillips Plastics buildings Cell Phones- approx- $13,000/month Updating hard drives Updating servers 12/19/2011ISAP - Three Amigos + 124

RECOMMENDATIONS Move on from Novell eDirectory to Microsoft Active Directory Asset Tags Printers Improve Server Hardware Move the System from old Novel Servers to new Windows Servers 12/19/2011ISAP - Three Amigos + 125

QUESTIONS? 12/19/2011ISAP - Three Amigos + 126