Coaching Skills Session 2: Determining the Session Outcomes and Expanding Awareness

Overview Session 1 – Coaching Overview and Active Listening Session 2 – Determining the Session Outcome and Expanding Awareness Session 3 – Hearing the Holy Spirit and Pinpointing the Key Issue Session 4 – Developing Action Steps and Empowering the Coachee to Take Action

ListeningExpanding Four Coaching Skills Focusing Empowering Listening Expanding www. leaderbreakthru.com

Coaching FIRST SHIFT (of THREE) FROM TALKING TO LISTENING www. leaderbreakthru.com p.25

You cannot teach a man anything. You can only help him discover it within himself. -- Galileo www. leaderbreakthru.com p.25

Defining Outcome The OUTCOME of a COACHING exchange is the agreed upon desired end-result, and/or goal of a coaching interaction, conversation or or coaching appointment. OUTCOME begins the process of surfacing the VOICE of the coachee.OUTCOME begins the process of surfacing the VOICE of the coachee. www. leaderbreakthru.com p.25

PointPoint The CLEARER the OUTCOME... the more POWERFUL the coaching. The CLEARER the OUTCOME... the more POWERFUL the coaching. ARTICULATION – FOCUSING ARTICULATION – FOCUSING CLARITY of the OUTCOME of the coaching conversation often brings clarity to the actual issue itself. CLARITY of the OUTCOME of the coaching conversation often brings clarity to the actual issue itself. WARNING: Don’t Rush! www. leaderbreakthru.com p.26

Coaching Demonstration OUTCOME www. leaderbreakthru.com p.25

Pathway to THE OUTCOME THE OUTCOME Three Steps First: ASK Second: CLARIFY T hird: SUMMARIZE www. leaderbreakthru.com p.26

The C.O.A.C.H. Model™ CONNECTING with the leader.  Coaching the Development of Leaders Sample QUESTIONS What would be most helpful for us to talk about? What would you like to be the outcome of our time together? What issue would you like to work on… talk through? What would you like to see happen as a result of the time? www. leaderbreakthru.com p.27

Exercise: OUTCOME 7 min. DEBRIEF / SWITCH 7 min. www. leaderbreakthru.com p.27

p.20 p.8 Laser Phrasing The micro-skill of verbalizing back to the one being coached, a laser-focused summary of what he or she has expressed to you. Sample www. leaderbreakthru.com p.28

“Work” on Yours OUTCOMES Clear (mutual understanding) Specific (singular in focus) Achievable (within the time allocated) www. leaderbreakthru.com p.28 REVIEW / ENHANCE

ListeningExpanding Four Coaching Skills Focusing Empowering Listening Expanding www. leaderbreakthru.com

Questions that Open Up - Activity Are you happy about this decision? Is your supervisor in agreement with this? p. 29

The Power is in the Questions! Questions that OPEN-Up You Say the question as an OPEN question, they initial Practicing Questions GOOD Questions help to EXPAND Awareness! The Power is in the Questions! www. leaderbreakthru.com p. 29

Core Skill – Expanding “Transformation comes more from pursuing profound questions than seeking practical answers.” -Peter Block p. 30

Core Skill – Expanding “Discovery is about ownership. That which an individual discovers, they have a greater propensity to implement.” -Terry Walling p. 30

Core Skill – Expanding “Assumptions are unspoken thoughts, emotions, evaluations, and decisions…something believed to be true without proof or based on proofs that are no longer true.” -Keith Webb p. 30

Core Skill – Expanding p. 30

The Power is in the Questions! Change begins the moment you ask a question. The key to coaching is good QUESTIONS. Questions can help coaches to both LISTEN and EXPAND the awareness. www. leaderbreakthru.com p. 30

Often Good Questions are about Asking the Obvious PURE ?s www. leaderbreakthru.com pp

The Power is in the Questions! Questions that OPEN-Up You Say the question as an OPEN question, they initial Practicing Questions Jesus... Questions “What do you want?” Although Jesus knows what each of us needs, he allows people to direct their requests according to how they perceive their own needs and life. “What do you want?” Although Jesus knows what each of us needs, he allows people to direct their requests according to how they perceive their own needs and life. www. leaderbreakthru.com p. 33

The Power is in the Questions! Questions that OPEN-Up You Say the question as an OPEN question, they initial Practicing Questions The Power is in the Questions. Seven Types of Questions www. leaderbreakthru.com pp

The Power is in the Questions! Questions that OPEN-Up You Say the question as an OPEN question, they initial Practicing Questions www. leaderbreakthru.com 1.Open – What makes you think…? 2.Emotive – How do you feel…? 3.Testing Assumptions – I am hearing… what have you decided? pp

Expanding their Awareness STATEMENTS CAN ALSO SERVE AS QUESTIONS Tell me more about that?! Help me understand that better?! I am not sure I understand what you meant. Unpack that some more for me?! It sounds like there is more going on inside of you?! You seem frustrated by all of this?! It feels like you have already decided what you are going to do?! www. leaderbreakthru.com p. 34

The Power is in the Questions! Questions that OPEN-Up You Say the question as an OPEN question, they initial Practicing Questions www. leaderbreakthru.com 1.Open – What makes you think…? 2.Emotive – How do you feel…? 3.Testing Assumptions – I am hearing… what have you decided? 4.Who, What, When, Where 5.Development – What does this say about how God is shaping you? 6.Why – What could you have done? 7.Permission – Can I…? pp

The C.O.A.C.H. Model™ CONNECTING with the leader.  Coaching the Development of Leaders EXPANDING Awareness Open QUESTIONS 10 Min. each Awareness, Pt. 1 Practice… (Start with Laser Phrased- Outcome) FOCUS is on information gathering Not resolving... exploring Largest step in C.O.A.C.H www. leaderbreakthru.com p. 27

Takeaways from Sessions 1 and 2 Listening Coaching vs. Mentoring Three Voices Ways to Listen Better Clarifying Outcomes Laser Phrasing Expanding Open Questions Promoting Discovery Pure-Statement Questions Seven Types of Questions p. 37