SLAC Phone Services Les Cottrell

Conventional Phone Conventional Nortel PBX with Voice mail  Owned by SLAC, supported, current release  Contract technician on-site (with back-up) for physical MAC  Remote vendor tech support (dial-in modem) ~3000 phones  Mainly analog (~$50 replace Frys), some extra function Nortel digital Low cost, low tech, highly reliable  VoIP not cost effective to upgrade at moment

Documentation Web accessible phone user guide (policies, emergencies, services, reporting cellular, finding information etc.) guide Remedy system for ATOMS (Area Telecom Office Motivators) MAC, problems etc. (problems also via phone, prefer Remedy system since record & track) Policies UsersGuide.htm#policies: UsersGuide.htm#policies  no tampering  Shared phones, personal calls, VM passwords, VM message retention, Intl call access, phone abuse monitoring, modem lines for PCs

Security etc. PBX in locked secure area UPS backup (>~ 4hrs), with connection to MG set  MG set acquired for scheduled outages  No unscheduled outage in ~ 20 years Also AT&T coin operated phones (backup) Access to PBX physically and password limited  Modem access has another userid & strong password for vendor support personnel Databases with phone #, user, ATOM, location etc. used by Guard gate (e.g. for 911 calls) Work with security and Windows team for future integration of voice and

Cell Phones T-Mobile & Sprint have aerials on site, coverage pretty good, Cingular not as good. Negotiated contract for services with T-Mobile Individual contracts with Cingular Cellular User Guide  Phone & accessories available  Service plan, ordering, repairs, lost/stolen phones etc. Billing: charged back to account, working with vendor (T-Mobile) get each person bill, personal use re-imbursed

PDA Policy: Not supported, no special (full functionality) software at SLAC (reduce risk at cost of usability) Not decided on how managed, how supported Some people have been procuring:  2 Blackberries in ES&H on T-Mobile contract  Dozen Treos in Directors Office on Cingular Contract  Dozen MS Mobile PDAs in CEF & Klystron grps on T-Mobile All have Property of SLAC stickers Need to make a recommendation to limit diversity supported  Help desk then provide limited support  Desktop support people unofficially support Treos, others are on their own