© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION Joop Vrolijk, Senior Advisor, OECD/Sigma On-the-job training PEMPAL Workshop, Sofia, 17 – 20 April 2012

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 1. Job training ● On-the-job training takes place in a normal working situation, most effective for vocational work. ● Off-the-job training takes place away from normal work situations —more effective in getting concepts and ideas understood and accepted.

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 2. Advantages and disatvantages of On-the Job Training Advantages ● Generally most cost-effective ● Employees are actually productive ● Opportunity to learn whilst doing ● Training alongside real colleagues ● No extra equipment needed ● Salary cost lower (if applicable) ● No need to travel ● Immediate feedback Disadvantages ● Quality depends on ability of trainer and time available ● Bad habits might be passed on ● Not properly planned ● Learning environment may not be conducive ● Potential disruption to production

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 3. Main methods of on-the-job training The main methods of one-the-job training include: ● Demonstration / instruction ● Coaching/mentoring ● Job rotation ● Projects

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 4. Difference between coaching and mentoring ● Coaching enables or facilitates the learners to identify their own learning goals and solutions in a non-directional manner and that the learners own and take responsibility for their own coaching programmes. ● Mentoring is a transfer of knowledge and experience from mentor to mentee and is designed to improve one’s skills, confidence and performance in the job. It is a more directive style. The learner thends to emulate the mentor by adopting the latter’s knowledge, style and behaviour

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 5. Why mentoring? ● Even competent and motivated new internal auditors are unsure of themselves, intimidated, and lack confidence ● To pass on the organization’s standard of excellence through education and mentoring from one person and generation to the next. ● To help understand the organization’s objectives, products, operations processes, and culture ● Part of organisational culture.

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 6. Requirements mentoring ● Team of selected mentors ● Mentors are selected for their technical/ and behavioural skills ● Objectives defined in Plan ● Regular meetings ● Feedback

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 7. Mentor Plan Basis: analysis of major job requirements and related knowledge and skills and abilities MP includes ● Objective of mentoring ● The subject to be covered ● Number of hours of mentor ● Estimated completion date ● Method by which the training will be evaluated ● Name of mentor ● Method of Communication ● etc

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 8. Requirements mentor ● Make roles of mentor and protégé inclusive and participatory  participation begets comfort, comfort creates confidence, and confidence creates competence ● Pass on the ideology underlying auditing unit ● Not speak in acronyms, jargon, and shorthand  it might discourage aspiring auditors the point of withdrawal or failure ● Be a good listener and help the mentee to find the answers rather than providing them yourself ● Keep relationship confidential and build an atmosphere of trust.

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION 9. Requirements mentee ● They want mentoring, ● Understand its purpose ● Are clear about what they want to gain!!  Seek own mentor, preferably from other IA unit

© OECD A joint initiative of the OECD and the European Union, principally financed by the EU EUROPEAN COMMISSION THANK YOU FOR ATTENTION!