Complete the following sentence: I spend most of my waking time… Communicating for Success

Characteristics of Communication Reasons for communicating 5 levels of communication Competent communicators Value of good business communication Music store activity

5 levels of communication Intrapersonal communication Interpersonal communication Small Group communication One-to-Group communication Mass communication

Intrapersonal Communication Intra- = within Self-talk

Interpersonal Communication Inter- = between or among Between 2 people 3 or more in informal settings Small talk Impromtu or planned conversation F2F or digital

Small Group Communication With-in small groups or teams 3-10 people Formal or informal

One-to-Group Communication Speaker addressing an audience Inform Persuade Motivate Listening skills

Mass Communication Electronic or printed communication General public Mass Media Television Radio Film Print Internet

Examples Level of CommunicationBusiness ExampleSocial Example Intrapersonal Should I tell my manager that her plan has a flaw? Do I agree with the way this club plans to spend its money? Interpersonal Did you go to the meeting?May I sit here? Small Group Who will volunteer to research the personnel needs for this project? Who will make the signs for the fund-raiser? One-to-Group Over the next half hour, I intend to show our sales potential among 15- to 25-year-old consumers. Remember, everyone needs to bring a dish for next week’s potluck dinner Mass The public is invited to attend a free financial workshop this weekend, sponsored by Fidelity Trust Enterprises, Inc. As the weather gets warmer, remember to provide plenty of fresh water for your pets. For more tips on pet care, contact your local chapter of People for Pets.

Competent Communicator Ethical Responsible Accessible

Ethical Communicators Ethics= morals, societal codes of conduct Personal moral choices

5 Questions 1. Would I want to be treated this way by someone else? 2. How would a jury of my peers view this action? 3. Could our society continue to function if everyone acted like this? 4. Does this action do the most good for the most people over the longest period of time? 5. Would I be comfortable explaining this action on a national TV show?

Responsible Communicators Informed Know their facts Are familiar with supporting information Logical Reasoning skills Draw conclusions Avoid fautly judgement Accountable Take responsibility Reliable Dependable Trustworthy

Accessible Communicators Value positive relationships Open-minded Approachable