11 INSTALLING AND MANAGING HARDWARE Chapter 6

Chapter 6: Installing and Managing Hardware2 INSTALLING AND MANAGING HARDWARE  Install hardware in a Microsoft Windows XP system  Use Windows XP hardware troubleshooting tools  Manage device drivers in a Windows XP system  Perform general hardware troubleshooting  Install hardware in a Microsoft Windows XP system  Use Windows XP hardware troubleshooting tools  Manage device drivers in a Windows XP system  Perform general hardware troubleshooting

Chapter 6: Installing and Managing Hardware3 INSTALLING HARDWARE IN WINDOWS XP  For any new hardware to be installed, three steps must be performed:  The device must first be physically installed  The device drivers must be loaded so that the operating system can recognize them  The device must be tested  For any new hardware to be installed, three steps must be performed:  The device must first be physically installed  The device drivers must be loaded so that the operating system can recognize them  The device must be tested

Chapter 6: Installing and Managing Hardware4 UNDERSTANDING PLUG AND PLAY DEVICES  They install with little or no user intervention  Windows XP supports Plug and Play  These 3 things must all be plug and play in order for it to work: The hardware, device drivers, and the basic input/output system (BIOS) must be Plug and Play–compliant  They install with little or no user intervention  Windows XP supports Plug and Play  These 3 things must all be plug and play in order for it to work: The hardware, device drivers, and the basic input/output system (BIOS) must be Plug and Play–compliant

Chapter 6: Installing and Managing Hardware5 INSTALLING HARDWARE BY USING THE ADD HARDWARE WIZARD  Search For And Install The Hardware Automatically (Recommended)  Install The Hardware That I Manually Select From A List (Advanced)  Page walks you through the steps on how to go through the wizard  Search For And Install The Hardware Automatically (Recommended)  Install The Hardware That I Manually Select From A List (Advanced)  Page walks you through the steps on how to go through the wizard

Chapter 6: Installing and Managing Hardware6 ADDING A DEVICE

Chapter 6: Installing and Managing Hardware7 STARTING SYSTEM INFORMATION  System Information lists some important information about your PC and its hardware components.  From the Start menu – All programs, Accessories, System Tools, System Info  Execute Msinfo32.exe – Start, Run, Msinfo32.exe  System Information lists some important information about your PC and its hardware components.  From the Start menu – All programs, Accessories, System Tools, System Info  Execute Msinfo32.exe – Start, Run, Msinfo32.exe

Chapter 6: Installing and Managing Hardware8 SYSTEM SUMMARY

Chapter 6: Installing and Managing Hardware9 USING THE SYSTEM INFORMATION TOOLS MENU  Net Diagnostics – Gathers Info to help troubleshoot network related problems  System Restore – Creates restore points or restores from a certain point in time.  File Signature Verification Wizard – Determines if the driver was signed by Microsoft.  DirectX Diagnostic Tool – Displays info about your DirectX graphics engine  Dr. Watson – Traps program faults so that you can troubleshoot program errors.  Net Diagnostics – Gathers Info to help troubleshoot network related problems  System Restore – Creates restore points or restores from a certain point in time.  File Signature Verification Wizard – Determines if the driver was signed by Microsoft.  DirectX Diagnostic Tool – Displays info about your DirectX graphics engine  Dr. Watson – Traps program faults so that you can troubleshoot program errors.

Chapter 6: Installing and Managing Hardware10 USING DEVICE MANAGER

Chapter 6: Installing and Managing Hardware11 CHANGING VIEWS IN DEVICE MANAGER  Devices By Type – default organized by type  Devices By Connection – how they are connected to the PC. PCI, USB, ISA  Resources By Type – organized by, DMA channels, I/O port addresses, IRQs, and memory addresses  Resources By Connection – also organized by the resource type, but then broken down on how they connect to the PC.  Devices By Type – default organized by type  Devices By Connection – how they are connected to the PC. PCI, USB, ISA  Resources By Type – organized by, DMA channels, I/O port addresses, IRQs, and memory addresses  Resources By Connection – also organized by the resource type, but then broken down on how they connect to the PC.

Chapter 6: Installing and Managing Hardware12 DEVICE MANAGER’S SPECIFIC ICONS  Yellow exclamation point – Indicates a problem with the device. Resource conflict? Can’t locate it?  Red X – the device is disabled  Blue lowercase I – indicates the device has been configured manually. Viewable only in Resources by type and connection views.  Yellow ? Mark – more than likely the device has the wrong or no device driver installed  Yellow exclamation point – Indicates a problem with the device. Resource conflict? Can’t locate it?  Red X – the device is disabled  Blue lowercase I – indicates the device has been configured manually. Viewable only in Resources by type and connection views.  Yellow ? Mark – more than likely the device has the wrong or no device driver installed

Chapter 6: Installing and Managing Hardware13 GENERAL PROPERTIES

Chapter 6: Installing and Managing Hardware14 RESOURCE ASSIGNMENTS

Chapter 6: Installing and Managing Hardware15 SCANNING FOR HARDWARE CHANGES  PnP(plug & play devices require the operating system to search for and discover them. The Device Manager’s Scan For Hardware Changes option can be used to initiate this.

Chapter 6: Installing and Managing Hardware16 REMOVING AND DISABLING DEVICES  You can remove a device in Device Manager  Device Manager can be used to disable devices  What happens if you remove a PnP device in Device manager, but do not physically remove it from the system.  What resources are consumed by a disabled device?  You can remove a device in Device Manager  Device Manager can be used to disable devices  What happens if you remove a PnP device in Device manager, but do not physically remove it from the system.  What resources are consumed by a disabled device?

Chapter 6: Installing and Managing Hardware17 SAFELY REMOVING HOT-PLUGGED DEVICES

Chapter 6: Installing and Managing Hardware18 TROUBLESHOOTING A DEVICE THAT IS NOT FUNCTIONING  Verify that the device is plugged in and turned on  Verify that the device is present in the Hardware Compatibility List  Determine whether there have been any configuration changes  Verify that the device is using the latest revision of the device drivers  Consider performing a cold restart of the system  Verify that the device is plugged in and turned on  Verify that the device is present in the Hardware Compatibility List  Determine whether there have been any configuration changes  Verify that the device is using the latest revision of the device drivers  Consider performing a cold restart of the system

Chapter 6: Installing and Managing Hardware19 TROUBLESHOOTING A DEVICE THAT IS NOT FUNCTIONING (CONTINUED)  Apply firmware update, if available  Move the device to another slot or port  Install a known good replacement for the device in the event of a malfunction  Attempt to boot into Safe Mode and update or remove driver  Apply firmware update, if available  Move the device to another slot or port  Install a known good replacement for the device in the event of a malfunction  Attempt to boot into Safe Mode and update or remove driver

Chapter 6: Installing and Managing Hardware20 WINDOWS TROUBLESHOOTERS  Are a special type of help file available in the Windows XP Help And Support Center  Trys to Pinpoint problems and identify solutions by asking a series of questions  Provide support for hardware and software issues  Are used to solve problems and learn troubleshooting techniques  Are a special type of help file available in the Windows XP Help And Support Center  Trys to Pinpoint problems and identify solutions by asking a series of questions  Provide support for hardware and software issues  Are used to solve problems and learn troubleshooting techniques

Chapter 6: Installing and Managing Hardware21 MANAGING DEVICE DRIVERS  The Device Manager utility provides a simple method of viewing and updating drivers for any device in the system

Chapter 6: Installing and Managing Hardware22 UNDERSTANDING THE DRIVER.CAB FILE  Drivers that ship with Windows XP Professional Edition are stored on the Setup CD in a cabinet file called Driver.cab

Chapter 6: Installing and Managing Hardware23 UPDATING DRIVERS  Driver Details permits you to view the names of the driver’s files  Update Driver enables you to upgrade the device driver  Rollback Driver restores the last device driver that was functioning  The Uninstall option will remove the device driver from the computer  Driver Details permits you to view the names of the driver’s files  Update Driver enables you to upgrade the device driver  Rollback Driver restores the last device driver that was functioning  The Uninstall option will remove the device driver from the computer

Chapter 6: Installing and Managing Hardware24 DEVICE MANAGER, DRIVER TAB

Chapter 6: Installing and Managing Hardware25 DRIVER SIGNING  Poorly written drivers can cause a Windows XP system to become unstable or to fail

Chapter 6: Installing and Managing Hardware26 CONFIGURING THE WAY THAT WINDOWS REACTS TO UNSIGNED DRIVERS  Ignore  Warn  Block  Ignore  Warn  Block

Chapter 6: Installing and Managing Hardware27 USING THE FILE SIGNATURE VERIFICATION UTILITY  The File Signature Verification Utility can be used to scan a Windows XP system for unsigned drivers  Available in the system info under the Tools menu  The File Signature Verification Utility can be used to scan a Windows XP system for unsigned drivers  Available in the system info under the Tools menu

Chapter 6: Installing and Managing Hardware28 CREATING A HARDWARE PROFILE  Configure a single computer for different situations  Enable or disable specific hardware devices within each profile  Configure a single computer for different situations  Enable or disable specific hardware devices within each profile

Chapter 6: Installing and Managing Hardware29 MANAGING HARDWARE PROFILES

Chapter 6: Installing and Managing Hardware30 CONFIGURING HARDWARE SETTINGS FOR A PROFILE  Start the computer using the profile  Use Device Manager to enable or disable hardware devices  Start the computer using the profile  Use Device Manager to enable or disable hardware devices

Chapter 6: Installing and Managing Hardware31 SELECTING A PROFILE DURING STARTUP

Chapter 6: Installing and Managing Hardware32 CHAPTER SUMMARY  Control the installation and removal of devices through the Add Hardware tool in Control Panel  Manage and troubleshooting hardware devices through Device Manager  Display configuration information about a computer in System Information  Manage hardware drivers  Configure driver signing options  Switch between different hardware profiles when booting into Windows XP  Control the installation and removal of devices through the Add Hardware tool in Control Panel  Manage and troubleshooting hardware devices through Device Manager  Display configuration information about a computer in System Information  Manage hardware drivers  Configure driver signing options  Switch between different hardware profiles when booting into Windows XP