Devon & Cornwall Constabulary Police Authority Performance Management Committee 12 June 2008 Performance Summary June 2008 Agenda Item no. 6

Force Performance to Targets April to May 2008 Note: Satisfaction levels are based on 12 month rolling totals due to number of surveys conducted monthly.

Total Crime Sanction Detection Rolling 12 Month to May 2008 Year to date: Apr 08 to May 08 Cornwall & IOS BCU: 26.4% Plymouth BCU: 30.2% Devon BCU: 26.4% FORCE: 27.3%

Total Crime Sanction Detection: LPA Level April to May 2008

LPA Performance Lead Indicators April 2008

Domestic Abuse Sanction Detection: LPA Level April to May 2008 Cornwall & IOS BCU: 50.7% Plymouth BCU: 41.3% Devon BCU: 43.4% FORCE: 45.1%

Domestic Abuse: LPA Level April 2008

Sexual Offences Sanction Detection: LPA Level April to May 2008 Cornwall & IOS BCU: 30.4% Plymouth BCU: 13.9% Devon BCU: 17.4% FORCE: 19.8%

Sexual Offences Recorded Crime by LPA and Offence Type

User Satisfaction June May 2008

Whole Experience April 07 to March 08 Burglary, Vehicle and Violent Crime Only

Drivers of Satisfaction Actions Taken: Practical help given: e.g. securing property, helping people to get home etc.. Police appear to know what they’re doing: e.g. knowing details of case before arrival, appearing confident, having appropriate knowledge to deal with the case, ensuring details are taken correctly first time Explain what is going to happen & why: clear explanation of the next steps in detail Offer advice: e.g. crime prevention, preserving evidence, providing appropriate leaflets Follow Up: Calls returned in Reasonable Time: phone back when you say you will Information provided quickly: making sure the victim has the information they need Informed of progress without asking: not making promises of follow up that aren’t lived up to, regular updates, not leaving the victim in limbo Questions answered adequately Treatment: Being listened to: ensure victim understands what is being said, listening to their views and taking time Clear communication: calm, plain speaking, honest, checking understanding Being dealt with sympathetically: acknowledging victims’ feelings, not making assumptions about victim, caring, show concern Being treated politely: respectful, civil, not being condescending Appeared to take matter seriously: not belittling the crime, paying attention to what is being said

Ease of Contact April 07 to March 08 Ease of Contact Satisfaction is highest for Burglary (96.1%) and lowest for Vehicle Crime (89.1%) Is there anything the Police could have done to make it easier to contact them? Advertise the non-emergency number and improve speed of response once had been contacted. Burglary, Vehicle and Violent Crime Only

Racist Incidents Satisfaction April 2007 to March 2008